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Using Web 2.0 to Reconceptualize E-Government: The Case for GovLoop

Using Web 2.0 to Reconceptualize E-Government: The Case for GovLoop

Leila Sadeghi, Steve Ressler, Andrew Krzmarzick
Copyright: © 2012 |Pages: 14
ISBN13: 9781466600713|ISBN10: 1466600713|EISBN13: 9781466600720
DOI: 10.4018/978-1-4666-0071-3.ch010
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MLA

Sadeghi, Leila, et al. "Using Web 2.0 to Reconceptualize E-Government: The Case for GovLoop." Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, edited by Ed Downey and Matthew A. Jones, IGI Global, 2012, pp. 153-166. https://doi.org/10.4018/978-1-4666-0071-3.ch010

APA

Sadeghi, L., Ressler, S., & Krzmarzick, A. (2012). Using Web 2.0 to Reconceptualize E-Government: The Case for GovLoop. In E. Downey & M. Jones (Eds.), Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media (pp. 153-166). IGI Global. https://doi.org/10.4018/978-1-4666-0071-3.ch010

Chicago

Sadeghi, Leila, Steve Ressler, and Andrew Krzmarzick. "Using Web 2.0 to Reconceptualize E-Government: The Case for GovLoop." In Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, edited by Ed Downey and Matthew A. Jones, 153-166. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0071-3.ch010

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Abstract

This chapter examines the growing literature on e-government and Web 2.0 with particular attention to online collaborative platforms, such as GovLoop, that complement government. The authors present a thorough background to the topic of Web 2.0 in e-government and present numerous examples of how these technologies are used across government both in the U.S. and globally. This chapter explores two main areas: first, how Web 2.0 and social media are being used as a vehicle to enhance e-government, and second, to present a case study of GovLoop, which is a collaborative social media platform designed to complement the work of government. GovLoop provides those working within and external to government—citizens, government employees, academics, non-profit professionals and contractors—with the ability to share information and collaborate on issues of public benefit. The chapter presents a starting point for future research on how Web 2.0 is changing the very nature of e-government and service delivery, and how governments are in a unique position to utilize these tools to expand collaboration and openness with their communities.

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