MLA
Kloby, Kathryn. "From E-Government to E-Governance: Exploring the Transformational Potential of Web 2.0 in State and Local Governments." Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, edited by Ed Downey and Matthew A. Jones, IGI Global, 2012, pp. 237-249. https://doi.org/10.4018/978-1-4666-0071-3.ch015
APA
Kloby, K. (2012). From E-Government to E-Governance: Exploring the Transformational Potential of Web 2.0 in State and Local Governments. In E. Downey & M. Jones (Eds.), Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media (pp. 237-249). IGI Global. https://doi.org/10.4018/978-1-4666-0071-3.ch015
Chicago
Kloby, Kathryn. "From E-Government to E-Governance: Exploring the Transformational Potential of Web 2.0 in State and Local Governments." In Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, edited by Ed Downey and Matthew A. Jones, 237-249. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0071-3.ch015
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