Welcome to the InfoSci Platform
E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Conflict Theory Approach

E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Conflict Theory Approach

Gohar Feroz Khan, Junghoon Moon
Copyright: © 2012 |Pages: 17
ISBN13: 9781466603240|ISBN10: 1466603240|EISBN13: 9781466603257
DOI: 10.4018/978-1-4666-0324-0.ch021
Cite Chapter Cite Chapter

MLA

Khan, Gohar Feroz, and Junghoon Moon. "E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Conflict Theory Approach." Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks, edited by Kelvin Joseph Bwalya and Saul F.C. Zulu, IGI Global, 2012, pp. 423-439. https://doi.org/10.4018/978-1-4666-0324-0.ch021

APA

Khan, G. F. & Moon, J. (2012). E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Conflict Theory Approach. In K. Bwalya & S. Zulu (Eds.), Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks (pp. 423-439). IGI Global. https://doi.org/10.4018/978-1-4666-0324-0.ch021

Chicago

Khan, Gohar Feroz, and Junghoon Moon. "E-Government Issues in Developing Countries: An Analysis from a Digital Divide, E-Skills, and Civil Conflict Theory Approach." In Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks, edited by Kelvin Joseph Bwalya and Saul F.C. Zulu, 423-439. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0324-0.ch021

Export Reference

Mendeley
Favorite

Abstract

Electronic government, or e-Government, is the practice of providing public services to citizens, businesses, and other government agencies where government services can be accessed through the Internet, mobile phone, fax, mail, telephone, and personal visits (MGAHA, 2005). Developing countries, utilizing the late comer advantage, are mimicking trends of paperless governments with the expectations to reap the same benefits enjoyed by developed countries. However, e-Government initiatives have not always been successful in developing countries. According to the study conducted by Heeks (2003), the rate of e-Government success in developing countries was only 15 percent. The authors believe that such failures are mainly due to certain unique social, economic, technological, and environmental challenges faced by e-Government in developing countries. For example, some major issues include digital divide, political instability, and skills-related issues. However, the research dealing with these problems is limited. Therefore, in this chapter, the authors discuss these challenges.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.