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Listening to the Ground: Key Indicators of e-Participation in Government for Africa

Listening to the Ground: Key Indicators of e-Participation in Government for Africa

Laban Bagui, Andrew Bytheway
Copyright: © 2012 |Pages: 22
ISBN13: 9781466603240|ISBN10: 1466603240|EISBN13: 9781466603257
DOI: 10.4018/978-1-4666-0324-0.ch024
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MLA

Bagui, Laban, and Andrew Bytheway. "Listening to the Ground: Key Indicators of e-Participation in Government for Africa." Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks, edited by Kelvin Joseph Bwalya and Saul F.C. Zulu, IGI Global, 2012, pp. 474-495. https://doi.org/10.4018/978-1-4666-0324-0.ch024

APA

Bagui, L. & Bytheway, A. (2012). Listening to the Ground: Key Indicators of e-Participation in Government for Africa. In K. Bwalya & S. Zulu (Eds.), Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks (pp. 474-495). IGI Global. https://doi.org/10.4018/978-1-4666-0324-0.ch024

Chicago

Bagui, Laban, and Andrew Bytheway. "Listening to the Ground: Key Indicators of e-Participation in Government for Africa." In Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks, edited by Kelvin Joseph Bwalya and Saul F.C. Zulu, 474-495. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0324-0.ch024

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Abstract

E-Government can be seen as governing through the use of information technology, and a key component of e-Government is e-Participation, the use of information and communications technologies to engage citizens more closely in government processes. Public participation is achieved by a range of means, any or all of which might benefit from the use of technology in order to reduce costs and improve effectiveness. In South Africa, the public has a generally poor opinion of government services, even though Web and mobile technologies are being used. That sentiment sometimes ensues in social tensions. In this chapter, a review of literature, opinions of informed experts, and a scenario analysis develop indications and a model for e-Participation maturing with e-readiness improving.

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