A Conceptual View of Knowledge Management Adoption in Hospitality Industry of Developing Economies

A Conceptual View of Knowledge Management Adoption in Hospitality Industry of Developing Economies

Abel Usoro, Bridget Abiagam
ISBN13: 9781466616370|ISBN10: 1466616377|EISBN13: 9781466616387
DOI: 10.4018/978-1-4666-1637-0.ch004
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MLA

Usoro, Abel, and Bridget Abiagam. "A Conceptual View of Knowledge Management Adoption in Hospitality Industry of Developing Economies." Leveraging Developing Economies with the Use of Information Technology: Trends and Tools, edited by Abel Usoro, et al., IGI Global, 2012, pp. 39-56. https://doi.org/10.4018/978-1-4666-1637-0.ch004

APA

Usoro, A. & Abiagam, B. (2012). A Conceptual View of Knowledge Management Adoption in Hospitality Industry of Developing Economies. In A. Usoro, G. Majewski, P. Ifinedo, & I. Arikpo (Eds.), Leveraging Developing Economies with the Use of Information Technology: Trends and Tools (pp. 39-56). IGI Global. https://doi.org/10.4018/978-1-4666-1637-0.ch004

Chicago

Usoro, Abel, and Bridget Abiagam. "A Conceptual View of Knowledge Management Adoption in Hospitality Industry of Developing Economies." In Leveraging Developing Economies with the Use of Information Technology: Trends and Tools, edited by Abel Usoro, et al., 39-56. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1637-0.ch004

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Abstract

Existing research addresses and recognises the importance and benefits of knowledge management in the hospitality industry but especially in big hotels and in developed economies. Little or nothing has been researched in developing economies, yet the hospitality industry there is recognised in literature as a means of income redistribution and foreign currency earning. This chapter attempts to fill this gap by developing a theoretical model of KM adoption in the hospitality businesses of developing economies. The major constructs considered relevant are developmental factors, information technology, culture, and intention to adopt KM. Though at the moment a conceptual paper, the implications of the study are presented and they include the need for managers to collaboratively provide infrastructure, information technology, and training. They also have to use culture to their advantage in order to encourage KM use in their businesses.

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