E-Government Services Design, Adoption, and Evaluation

E-Government Services Design, Adoption, and Evaluation

Vishanth Weerakkody

Copyright: © 2013 |Pages: 475

ISBN13: 9781466624580|ISBN10: 1466624582|EISBN13: 9781466624597

DOI: 10.4018/978-1-4666-2458-0

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Weerakkody, Vishanth, editor. E-Government Services Design, Adoption, and Evaluation. IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2458-0

APA

Weerakkody, V. (Ed.). (2013). E-Government Services Design, Adoption, and Evaluation. IGI Global. https://doi.org/10.4018/978-1-4666-2458-0

Chicago

Weerakkody, Vishanth, ed. E-Government Services Design, Adoption, and Evaluation. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2458-0

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With the widespread knowledge and use of e-government, the intent and evaluation of e-government services continues to focus on meeting the needs and satisfaction of its citizens.

E-Government Services Design, Adoption, and Evaluation is a comprehensive collection of research on assessment and implementation of electronic/digital government technologies in organizations. This book aims to supply academics, practitioners and professionals with the understanding of e-government and its applications and impact on organizations around the world.

Table of Contents

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Front Materials

Title Page

Copyright Page

Editorial Advisory Board

Preface

Chapters

Chapter 1

A State-of-the-Art Review of Applied Forms and Areas, Tools and Technologies for e-Participation (pages 1-19)

Kostas Ergazakis, Kostas Metaxiotis, Tassos Tsitsanis

The concept of e-Participation is important for both citizens and decision makers. From the citizen’s perspective, e-Participation provides the opportunity to achieve and satisfy the need to be heard by politicians and participate in...

Chapter 2

Electronic Transformation of Local Government: An Exploratory Study (pages 20-38)

Teta Stamati, Drakoulis Martakos

The paper examines the critical success factors for employees’ adoption of the unified Local Government Access Framework (LGAF), deployed for the Central Union of Municipalities and Communities of Greece. Following an extensive...

Chapter 3

City E-Government: Scope and its Realization (pages 39-52)

Hanuv Jit Singh Mann, Gerald Grant, Inder Mann

In this paper, the authors identify and explore the optimal scope of a generic city-level e-Government program. In order to corroborate theoretical research, a comprehensive feature comparison of different e-Government...

Chapter 4

Organizational Development in Electronic Government Adoption: A Process Development Perspective (pages 53-66)

Bahar Miri Movahedi, Ren-Xiang (Paul) Tan, Kayvan Miri Lavassani

The concept of Electronic Government (EG) has evolved significantly during the past few decades. Several development models have been presented in the literature to illustrate the advancement and adoption of EG practices. Recent...

Chapter 5

Identifying Factors of Integration for an Interoperable Government Portal: A Study in Indian Context (pages 67-92)

Rakhi P. Tripathi, M. P. Gupta, Jaijit Bhattacharya

Interoperability is an important pre-condition for achieving higher stages of e-government and further ensures that a one stop portal will become a reality. Interoperability results from vertical and horizontal integration. The...

Chapter 6

The RFID Technology Adoption in e-Government: Issues and Challenges (pages 93-106)

Ramaraj Palanisamy, Bhasker Mukerji

The emergence of Radio Frequency Identification (RFID) technology has affected the functions and roles of business organizations. RFID technology provides technical solutions across a variety of industries in the public and private...

Chapter 7

Broadband Adoption and Usage Behavior of Malaysian Accountants (pages 107-119)

Yogesh K. Dwivedi, Mohamad Hisyam Selamat, Banita Lal

This study examines the factors affecting the adoption of broadband Internet in a developing country context by focusing on Malaysia. The data relating to these factors was collected using a survey approach. The findings of this...

Chapter 8

Citizens’ Adoption of Pay-to-Use E-Government Services: An Empirical Study (pages 120-140)

Amitabh Ojha, G. P. Sahu, M. P. Gupta

Evidence exists that citizens’ demand for pay-to-use e-government services is highly price-elastic. But research on citizens’ adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that...

Chapter 9

Organizational Culture and E-Government Performance: An Empirical Study (pages 141-163)

Shivraj Kanungo, Vikas Jain

Government organizations differ significantly from private sector organizations in terms of their processes, culture, and ways of working. Plagued with phlegmatic and often lackadaisical work systems, government organizations tend to...

Chapter 10

Why do e-Government Projects Fail? Risk Factors of Large Information Systems Projects in the Greek Public Sector: An International Comparison (pages 164-183)

Euripidis Loukis, Yannis Charalabidis

This paper presents an empirical study of the risk factors of large governmental information systems (IS) projects. For this purpose the Official Decisions of the Greek Government Information Technology Projects Advisory Committee...

Chapter 11

The Environment as Part of the E-Government Agenda: Framing Issues and Policies at the Nation-State Level (pages 184-200)

Gisela Gil-Egui, William F. Vásquez, Alissa M. Mebus, Sarah C. Sherrier

This paper explores national governments’ prioritization of environmental matters within their e-government websites, in order to provide empirical evidence related to the way “green” issues are articulated in different countries’...

Chapter 12

Towards a Design Rationale for Inclusive E-Government Services (pages 201-220)

Heiko Hornung, M. Cecília C. Baranauskas

The tendency of computer use spreading out into more and more areas of life has the potential to bring benefits to people’s lives. Examples are electronic government services in areas such as public health or social assistance. The...

Chapter 13

Diffusion of Personalized E-Government Services among Dutch Municipalities: An Empirical Investigation and Explanation (pages 221-237)

Vincent M.F Homburg, Andres Dijkshoorn

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one...

Chapter 14

Evaluating and Designing Electronic Government for the Future: Observations and Insights from Australia (pages 238-258)

Nigel Martin, John Rice

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been...

Chapter 15

Evaluating Citizen Adoption and Satisfaction of E-Government (pages 259-280)

Craig P. Orgeron, Doug Goodman

Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move...

Chapter 16

Identifying Barriers to e-Government Services for Citizens in Developing Countries: An Exploratory Study (pages 281-293)

Subhajyoti Ray

Although the use of ICT by government has demonstrated its potential in improving government services, worldwide there are more failures than successes of e-Government projects. In the context of developing countries, including...

Chapter 17

Are You Being Served?: Transforming E-Government through Service Personalisation (pages 294-312)

Jeremy Millard

In terms of public services, governments do not yet know how to treat users as different and unique individuals. At worst, users are still considered an undifferentiated mass, or at best as segments. However, the benefits of...

Chapter 18

Evaluating Local Partnership Incentive Policies: A Realist Approach (pages 313-328)

Maddalena Sorrentino, Alessandro Spano, Benedetta Bellò

Current research tells little about how to assess the public incentive policies designed to persuade local governments to set up partnerships. This first paper of ongoing research illustrates an evaluation method based on the...

Chapter 19

Transforming Public-Private Networks: An XBRL-Based Infrastructure for Transforming Business-to-Government Information Exchange (pages 329-339)

Niels de Winne, Marijn Janssen, Nitesh Bharosa, Remco van Wijk, Joris Hulstijn

Companies are required by law to report all kinds of information to various public agencies. Since most public agencies are autonomous and define their information demands independent of each other, companies have to report...

Chapter 20

What Drives a Successful Technology Implementation?: Exploring Drivers and Challenges of RFID Systems Implementation in a Public Sector Organisation (pages 340-357)

Kawal Kapoor, Yogesh K. Dwivedi, Michael D. Williams, Mohini Singh, Mark J. Hughes

Radio Frequency Identification (RFID) is revolutionizing item identification and tracking. The technology demonstrates complexities in terms of (a) huge initial capital investment, (b) validating the need for RFID followed by its...

Chapter 21

Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs (pages 358-382)

Nripendra P. Rana, Michael D. Williams, Yogesh K. Dwivedi, Janet Williams

After more than a decade of research in the field of e-government, it is now timely and appropriate to reflect upon the overall developmental directions in the area. This paper explores research progress to date by systematically...

Back Materials

Compilation of References

About the Contributors

Index

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