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Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Eng K. Chew, Petter Gottschalk
Copyright: © 2013 |Pages: 354
ISBN13: 9781466625129|ISBN10: 1466625120|EISBN13: 9781466625136
DOI: 10.4018/978-1-4666-2512-9
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MLA

Chew, Eng K., and Petter Gottschalk. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation. IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2512-9

APA

Chew, E. & Gottschalk, P. (2013). Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation. IGI Global. https://doi.org/10.4018/978-1-4666-2512-9

Chicago

Chew, Eng K., and Petter Gottschalk. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2512-9

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As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms’ knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers.

Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm’s knowledge organizations as well as facilitate service innovation and customer value co-creation.

Table of Contents

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Front Materials
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Title Page
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Copyright Page
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Foreword
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Foreword
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Preface
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Acknowledgment
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Chapters
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What are the Basic Theories and Interrelationships of Strategy, Knowledge Organization, and Service?
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How to Manage Strategic Business-IT Alignment, Program Portfolio Planning, and Execution to Deliver on the Service Customer Value Propositions
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How to Lead, Govern, and Source IT to Maximize Service Customer Value Creation
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How to Innovate to Co-Create Unique Customer Value to Win the Service Game
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Back Materials
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Compilation of References
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About the Authors
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Index
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