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Developing a Citizen-Centric eGovernment Model for Developing Countries: Case of Kurdistan Region of Iraq

Developing a Citizen-Centric eGovernment Model for Developing Countries: Case of Kurdistan Region of Iraq

Hamid Jahankhani, Mohammad Dastbaz, Shareef M. Shareef, Elias Pimenidis
ISBN13: 9781466636910|ISBN10: 1466636912|EISBN13: 9781466636927
DOI: 10.4018/978-1-4666-3691-0.ch015
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MLA

Jahankhani, Hamid, et al. "Developing a Citizen-Centric eGovernment Model for Developing Countries: Case of Kurdistan Region of Iraq." Digital Public Administration and E-Government in Developing Nations: Policy and Practice, edited by Edward Francis Halpin, et al., IGI Global, 2013, pp. 292-306. https://doi.org/10.4018/978-1-4666-3691-0.ch015

APA

Jahankhani, H., Dastbaz, M., Shareef, S. M., & Pimenidis, E. (2013). Developing a Citizen-Centric eGovernment Model for Developing Countries: Case of Kurdistan Region of Iraq. In E. Halpin, D. Griffin, C. Rankin, L. Dissanayake, & N. Mahtab (Eds.), Digital Public Administration and E-Government in Developing Nations: Policy and Practice (pp. 292-306). IGI Global. https://doi.org/10.4018/978-1-4666-3691-0.ch015

Chicago

Jahankhani, Hamid, et al. "Developing a Citizen-Centric eGovernment Model for Developing Countries: Case of Kurdistan Region of Iraq." In Digital Public Administration and E-Government in Developing Nations: Policy and Practice, edited by Edward Francis Halpin, et al., 292-306. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3691-0.ch015

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Abstract

This chapter presents an enhanced eGovernment stage model based on citizens' participation for improvements in the delivery of governmental services by putting citizens' insights and their requirements in the context of e-government development and the potential use of a multi-channel delivery of services for regional governments in developing countries. The model proposed is based on research done in the Kurdistan region of Iraq. This research identified missing elements in traditional eGovernment models that would prove essential for implementation in developing countries. These models usually propose five stages of development spanning from emergence to integration. The proposal here considers most of the limitations in two stages, namely initial and an enhancement stage with the advantage of decreasing the uncertainty of e-government implementation in the public sector by recognising the consequence of the institutional readiness, adoption processes, the needs of ICT tools, and the factors that influence the implementation process.

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