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E-Democracy and Trust: Social Networking and E-Government Services in Iran

E-Democracy and Trust: Social Networking and E-Government Services in Iran

Fatemeh Ahmadi Zeleti
Copyright: © 2013 |Pages: 20
ISBN13: 9781466640900|ISBN10: 1466640901|EISBN13: 9781466640917
DOI: 10.4018/978-1-4666-4090-0.ch014
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MLA

Zeleti, Fatemeh Ahmadi. "E-Democracy and Trust: Social Networking and E-Government Services in Iran." E-Government Implementation and Practice in Developing Countries, edited by Zaigham Mahmood, IGI Global, 2013, pp. 311-330. https://doi.org/10.4018/978-1-4666-4090-0.ch014

APA

Zeleti, F. A. (2013). E-Democracy and Trust: Social Networking and E-Government Services in Iran. In Z. Mahmood (Ed.), E-Government Implementation and Practice in Developing Countries (pp. 311-330). IGI Global. https://doi.org/10.4018/978-1-4666-4090-0.ch014

Chicago

Zeleti, Fatemeh Ahmadi. "E-Democracy and Trust: Social Networking and E-Government Services in Iran." In E-Government Implementation and Practice in Developing Countries, edited by Zaigham Mahmood, 311-330. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4090-0.ch014

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Abstract

In developed countries, large numbers of citizens are benefiting from e-government services and information that is ubiquitously accessible. However, citizen’s democracy and trust play a crucial role in the advancement of e-government implementation and further progress. E-democracy is strongly linked to trust. Trust is established when one person can rely on the decision and action that another person takes. In Iran, government still struggles with injecting e-government content and value to both government employees and citizens. What is actually lacking is the establishment of Government Social Networking System (GSNS) to influence e-government expansion. In this chapter, GSNS and its contribution to e-government expansion in Iran is presented. Moreover, the author deliberates if government technological support and ICT can enhance e-democracy and trust in Iran. 800 Iranian citizens were examined through a self-administrative questionnaire containing seven structured questions. The results revealed that very few respondents were fully familiar with e-government efforts and GSNS. In case of democracy and trust issues, respondents appear to be positively resistive. They make a variety of dissimilar statements while supporting their statements with interesting but disappointing reasons. This chapter presents the outcome of this study.

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