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E-Government Success in Public Libraries: Library and Government Agency Partnerships Delivering Services to New Immigrants

E-Government Success in Public Libraries: Library and Government Agency Partnerships Delivering Services to New Immigrants

Ursula Gorham, John Carlo Bertot, Paul T. Jaeger, Natalie Greene Taylor
Copyright: © 2013 |Pages: 19
ISBN13: 9781466641730|ISBN10: 1466641738|EISBN13: 9781466641747
DOI: 10.4018/978-1-4666-4173-0.ch003
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MLA

Gorham, Ursula, et al. "E-Government Success in Public Libraries: Library and Government Agency Partnerships Delivering Services to New Immigrants." E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, edited by J. Ramon Gil-Garcia, IGI Global, 2013, pp. 41-59. https://doi.org/10.4018/978-1-4666-4173-0.ch003

APA

Gorham, U., Bertot, J. C., Jaeger, P. T., & Taylor, N. G. (2013). E-Government Success in Public Libraries: Library and Government Agency Partnerships Delivering Services to New Immigrants. In J. Gil-Garcia (Ed.), E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations (pp. 41-59). IGI Global. https://doi.org/10.4018/978-1-4666-4173-0.ch003

Chicago

Gorham, Ursula, et al. "E-Government Success in Public Libraries: Library and Government Agency Partnerships Delivering Services to New Immigrants." In E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, edited by J. Ramon Gil-Garcia, 41-59. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4173-0.ch003

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Abstract

For much of their history in the United States, public libraries made services for immigrants a key part of their mission by offering them many long-term services, such as developing job searching skills and learning English as a second language. Internet-enabled services, such as navigating the citizenship process, establishing residency, and delivering other key functions through e-government, are a recent addition. This chapter reports the findings of a multi-method study that provides insight into the development of e-government partnerships in various realms (including immigration), highlighting the extent to which these partnerships enhance the ability of libraries to overcome the various challenges that arise in connection with providing e-government services to different populations.

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