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E-Government in Australia: A Usability Study of Australian City Council Websites

E-Government in Australia: A Usability Study of Australian City Council Websites

Ritesh Chugh, Srimannarayana Grandhi
Copyright: © 2013 |Pages: 20
ISBN13: 9781466641730|ISBN10: 1466641738|EISBN13: 9781466641747
DOI: 10.4018/978-1-4666-4173-0.ch011
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MLA

Chugh, Ritesh, and Srimannarayana Grandhi. "E-Government in Australia: A Usability Study of Australian City Council Websites." E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, edited by J. Ramon Gil-Garcia, IGI Global, 2013, pp. 215-234. https://doi.org/10.4018/978-1-4666-4173-0.ch011

APA

Chugh, R. & Grandhi, S. (2013). E-Government in Australia: A Usability Study of Australian City Council Websites. In J. Gil-Garcia (Ed.), E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations (pp. 215-234). IGI Global. https://doi.org/10.4018/978-1-4666-4173-0.ch011

Chicago

Chugh, Ritesh, and Srimannarayana Grandhi. "E-Government in Australia: A Usability Study of Australian City Council Websites." In E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, edited by J. Ramon Gil-Garcia, 215-234. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4173-0.ch011

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Abstract

The research indicates that e-government in Australia is in its early stages and there is scope for further improvement and growth. The high incidence of web presence indicates that government entities, such as city councils are pursuing cyber strategies. Although the majority of government entities utilise websites to disseminate information to the public, optimal use of ICT in the public sector is ad hoc and in infancy albeit growing rapidly. This chapter provides a concise and holistic understanding of issues that can be encountered when exploiting the Internet and ICT for providing e-government services.

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