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A Country Level Evaluation of the Impact of E-Government: The Case of Italy

A Country Level Evaluation of the Impact of E-Government: The Case of Italy

Walter Castelnovo
Copyright: © 2013 |Pages: 22
ISBN13: 9781466641730|ISBN10: 1466641738|EISBN13: 9781466641747
DOI: 10.4018/978-1-4666-4173-0.ch015
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MLA

Castelnovo, Walter. "A Country Level Evaluation of the Impact of E-Government: The Case of Italy." E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, edited by J. Ramon Gil-Garcia, IGI Global, 2013, pp. 299-320. https://doi.org/10.4018/978-1-4666-4173-0.ch015

APA

Castelnovo, W. (2013). A Country Level Evaluation of the Impact of E-Government: The Case of Italy. In J. Gil-Garcia (Ed.), E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations (pp. 299-320). IGI Global. https://doi.org/10.4018/978-1-4666-4173-0.ch015

Chicago

Castelnovo, Walter. "A Country Level Evaluation of the Impact of E-Government: The Case of Italy." In E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations, edited by J. Ramon Gil-Garcia, 299-320. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4173-0.ch015

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Abstract

Despite considerable investments made worldwide in e-government initiatives in the past years, whether e-government succeeded in achieving the expected benefits in terms of increased efficiency, effectiveness and quality in the delivery of services is still under discussion. This chapter proposes an evaluation of the outcomes of the National Action Plan (NAP) for the diffusion of e-government at the local level in Italy. The evaluation considers whether the implementation of the projects funded under the action plan determined positive effects at the country level in terms of an increase in the value generated for different stakeholders. The discussion of data from both national and international secondary sources shows that during the period in which the benefits of the NAP should have become apparent no positive effects have emerged with evidence. The chapter argues that this depends on some of the principles the NAP has been based on that limited its capability of achieving the expected results.

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