ICT Adoption and Application in the Malaysian Public Sector

ICT Adoption and Application in the Malaysian Public Sector

Abdul Raufu Ambali, Ahmad Naqiyuddin Bakar

Copyright: © 2015 |Pages: 316

ISBN13: 9781466665798|ISBN10: 1466665793|EISBN13: 9781466665804

DOI: 10.4018/978-1-4666-6579-8

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MLA

Ambali, Abdul Raufu, and Ahmad Naqiyuddin Bakar. ICT Adoption and Application in the Malaysian Public Sector. IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6579-8

APA

Ambali, A. R. & Bakar, A. N. (2015). ICT Adoption and Application in the Malaysian Public Sector. IGI Global. https://doi.org/10.4018/978-1-4666-6579-8

Chicago

Ambali, Abdul Raufu, and Ahmad Naqiyuddin Bakar. ICT Adoption and Application in the Malaysian Public Sector. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6579-8

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Information and Communication Technologies hold great potential in facilitating public services; however, one of the main problems in applying ICT systems successfully lies in users’ behavior. Before ICT can be fully assimilated into the public domain, it will first be necessary to successfully conciliate users to their adoption.

ICT Adoption and Application in the Malaysian Public Sector aims to resolve the difficulties in applying practical ICT systems within the public sphere, thoroughly addressing disparities in ICT theory, user attitudes, and the underlying factors that hinder the full adoption of ICT systems. This publication is a valuable resource for policymakers, software developers, policy analysts, academic researchers, and students interested in the field of ICT.

Table of Contents

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Front Materials

Title Page

Copyright Page

Advances in Public Policy and Administration (APPA) Book Series

Preface

Acknowledgment

Introduction

Chapters

Adoption, Governance, and Theoretical Models of Implementation of ICT in Public Sector

Chapter 1

General Adoption and Applications of ICT in Public Sector: Asia Experience and Findings (pages 1-16)

The emergence of the Internet and concerns for effective service delivery in the public sector have called for adoption of ICT in processing capacity as well as data storage since the 1990s. This, to some extent, has significantly...

Chapter 2

The Wave of Digital Convergence on ICT Adoption and Application in Malaysia (pages 17-33)

How much Malaysian convergence policy has achieved in response to global reform since 1990 is intriguing. The chapter discusses policy and regulatory implications as well as the nature of new mode of governance with particular focus...

Chapter 3

Model of Digital Convergence of ICT Adoption within the Framework of Network Governance Policy (pages 34-49)

This chapter considers the literature relevant to a study of the impact of digital convergence upon governance that impinges the overall manifestation of ICTs in the public sector today. In addressing the issue, the discussion is...

Chapter 4

New Society and ICT Adoption: A Link between Policy Network and Network Management (pages 50-65)

Academic ideas for network society have been articulated by diverse societal groups and communities. The emerging civil society in many parts of the globe is reflected through the power struggles of old and new political...

Chapter 5

Models of Political Representation for ICT Adoption in a Networked Society (pages 66-80)

The Internet, a global network of digital technologies, is arguably the largest and most democratic system that human beings have ever created. It is often proposed that ICT revolution, particularly the Internet, could be well...

Theoretical Explanation of People's Reactions to ICT in the Public Sector

Chapter 6

Theory of Reasoned Actions (TRA) and its Relation to ICT Adoption (pages 82-95)

The Theory of Reasoned Action (TRA) sheds light on the attitudinal behaviour related to acceptance, use, and adoption of technology in organisations. The TRA was developed by both Fishbein and Ajzen way back in 1975 and 1980 from...

Chapter 7

The Theory of Planned Behaviour and its Relation to ICT Adoption (pages 96-110)

Due to practical limitation found in the Theory of Reasoned Action (TRA) such as an inability to cater to non-volitional behaviour towards performing certain actions, the Theory of Planned Behaviour (TPB) was developed in 1985. The...

Chapter 8

Technology Acceptance Models (TAMS) and their Relations to ICT Adoption (pages 111-124)

The TPB might not be totally fit into technology acceptance in organizations unless certain elements are introduced. In the light of this, additional variables, such as perceived expressiveness, perceived enjoyment, perceived ease of...

Application and Practice of ICT in Malaysia: Empirical Impact of Human Reaction to ICT Adoption in the Public Sector

Chapter 9

Empirical Investigation of ICT Usage in Malaysian Public Sector using Extension of Theory of Reasoned Action (pages 126-143)

The primary aim of this chapter is to examine the TRA in relation to ICT adoption by the Malaysian public sector. Prior experience using ICT was found to be antecedent of attitude towards ICT use among the users. TRA was also...

Chapter 10

Empirical Investigation of ICT Usage in Malaysian Public Sector: Extension of Theory of Planned Behaviour (pages 144-162)

Information technology has been playing some important roles in expediting service delivery in public organizations to meet the demands of the people in Malaysia and elsewhere in the world. However, some of the civil servants still...

Chapter 11

Investigation of ICT Usage in Malaysian Public Sector using Extension of TAM: Case of Higher Learning Institution (pages 163-184)

In terms of student population, Universiti Teknologi MARA is one of the largest universities in Malaysia. It has adopted i-class system through which teaching and learning are facilitated as alternative method of delivering knowledge...

Chapter 12

ICT Adoption by Malaysian Parliamentarians for Communication with the Citizens: Extended TAM with Moderating Effect of Trust in Electronic System (pages 185-204)

The adoption of ICT by MPs as mechanism for socioeconomic and political communications with their representatives in various constituencies has been investigated along side with system factor, social factors, individual factors, and...

Chapter 13

ICT Adoption in Malaysian Public Sector: A Modified-Extended Unified Theory of Acceptance and Use of Technology (UTAUT) (pages 205-229)

In this chapter, a modified-extended unified theory of acceptance and use of technology model is applied to one of the government agencies to assess the behavioural intention of the staff and the actual use of ICT. The findings of...

Chapter 14

General Prospects and Contending Issues in Malaysian ICT Policy (pages 230-249)

Malaysia was one of the early adopters of Internet technology to steer innovation policy in a direction that is making the country become a knowledge-based economy. This notion of knowledge-based economy driven by ICT is best...

Chapter 15

Conclusion and Recommendation for Future Enhancement of ICT Adoption in Public Sector (pages 250-261)

This chapter is devoted to recap the key findings in each chapter of the book. It also reflects on the findings with their relevance to technology adoptions and related human factors that could jeopardize the objectives of ICT...

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