Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media

Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media

Ed Downey, Matthew A. Jones

Copyright: © 2012 |Pages: 369

ISBN13: 9781466600713|ISBN10: 1466600713|EISBN13: 9781466600720

DOI: 10.4018/978-1-4666-0071-3

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MLA

Downey, Ed, and Matthew A. Jones, editors. Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media. IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0071-3

APA

Downey, E. & Jones, M. A. (Eds.). (2012). Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media. IGI Global. https://doi.org/10.4018/978-1-4666-0071-3

Chicago

Downey, Ed, and Matthew A. Jones, eds. Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0071-3

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Web 2.0 can create value for political processes by decreasing costs and increasing opportunities for civic engagement, and, as a result, will likely affect the future of governance.

Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media investigates the effects of Web technologies and social media on interaction and the political process. Researchers, government administrators, and policymakers will benefit from the book's examination of e-governance in an increasingly complex and interdependent world. Readers will learn to use Web technologies to address local and global problems and improve systems of governance, social equity, economic activity, sustainability, service delivery, transparency, and the ethical and legal dimensions of public service.

Table of Contents

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Front Materials

Title Page

Copyright Page

Editorial Advisory Board

Foreword

Preface

Chapters

Social Media and Public Service

Chapter 1

Communication and Collaboration in a Web 2.0 World (pages 1-18)

F. Dianne Lux Wigand

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and...

Chapter 2

Social Media and Voter Participation (pages 19-33)

Mariah Kraner

This chapter looks at the political trends associated with using social media sources as a way to enhance participation in national elections. It is hypothesized that participation has declined across groups and through time...

Chapter 3

Social Media vs. the Public Sector: Irresistible Force, Immovable Object (pages 34-46)

Toby Fyfe, Paul Crookall

What happens when the forces of social media—collaboration, open information, participation—collide with the entrenched patterns of public sector bureaucracy such as public servant anonymity, information hoarding, risk aversion...

Current Practice

Chapter 4

Measuring the Impact of Social Media use in the Public Sector (pages 48-64)

Inez Mergel

Existing research on eGovernment performance has provided limited proof for the impact the use of technology has on citizen participation, engagement or generally satisfaction with government activities. Social media applications...

Chapter 5

US Cities and Social Networking: A Focus on City Websites and Mayors (pages 65-83)

Alana Northrop

This chapter presents the results of a random study of US cities’ and mayors’ uses of five social networking features: Facebook, MySpace, YouTube, Twitter, and LinkedIn as well as city use of online surveys. Data from a random sample...

Chapter 6

Local Governments and Social Networking: Do You Speak Our Language? (pages 84-98)

Gerald A. Merwin, J. Scott McDonald, Keith A. Merwin, Maureen McDonald, John R. Bennett

This chapter argues that Web 2.0, a valuable tool used to expand government-citizen communication opportunities and bring citizens as a group closer to government, widens a communication opportunity divide between local government...

Chapter 7

eGovernance2.0: Implications of Social Computing on Public Services (pages 99-121)

Gianluca Misuraca

This chapter discusses the results of exploratory research conducted by the Institute for Prospective Technological Studies (IPTS) of the European Commission’s Joint Research Centre, which aims to collect and analyse evidence and to...

Chapter 8

Assessment of Web 2.0 Applications Employed by Human Resource Departments in U.S. Cities (pages 122-138)

Maureen McDonald, J. Scott McDonald, Gerald A. Merwin, Keith A. Merwin, Mathew Richardson

Most local governments employ an intranet within the organization, to assist in human resources. A telephone survey of local government officials (n=17) found these intranet sites employ few Web 2.0 applications. The survey found...

Chapter 9

Using Web 2.0 as a Community Policing Strategy: An Examination of the United States Municipal Police Departments (pages 139-152)

Matthew A. Jones, Melchor C. de Guzman, Korni Swaroop Kumar

Community policing is intended to empower citizens who are plagued by crime and disorder. Scholars have considered community policing as a proactive measure that addresses issues of disorder to prevent the occurrence of more serious...

Chapter 10

Using Web 2.0 to Reconceptualize E-Government: The Case for GovLoop (pages 153-166)

Leila Sadeghi, Steve Ressler, Andrew Krzmarzick

This chapter examines the growing literature on e-government and Web 2.0 with particular attention to online collaborative platforms, such as GovLoop, that complement government. The authors present a thorough background to the topic...

Chapter 11

WikiLeaks and the Changing Forms of Information Politics in the “Network Society” (pages 167-180)

Chindu Sreedharan, Einar Thorsen, Stuart Allan

This chapter offers an analysis of one instance of “mass self-communication” namely the website WikiLeaks. Founded in 2006 by Australian internet activist Julian Paul Assange, WikiLeaks aimed to facilitate an anonymous electronic...

Chapter 12

Open Source, Crowdsourcing, and Public Engagement (pages 181-199)

Helen K. Liu

This chapter is an investigation of open source, crowdsourcing, and public engagement in the public and nonprofit sectors through four cases: (1) Changemakers competitions, (2) Peer to Patent in the U.S., (3) Future Melbourne 2020 in...

Continuing Issue

Chapter 13

Web 2.0 and Government Transformation: How E-Government and Social Media Contribute to Innovation in Public Services (pages 201-222)

Jon E. Glasco

The existing body of knowledge on public sector transformation explores the concept that e-government contributes to improving public sector services and increasing the participation of citizens in government planning and change...

Chapter 14

Web 2.0: Harnessing Democracy’s Potential (pages 223-236)

Pedro Isaías, Sara Pífano, Paula Miranda

Democracy shares many of its core principles with Web 2.0: it is participatory, interactive, individual-centered, host to and tolerant of multiple voices and opinions. They even have some common polemics: wisdom of the crowds vs....

Chapter 15

From E-Government to E-Governance: Exploring the Transformational Potential of Web 2.0 in State and Local Governments (pages 237-249)

Kathryn Kloby

Increasing scarcity of resources and citizen demand for improved government services are leading public administrators and elected officials to search for new ways to communicate with citizens. The aim is to gain insight through the...

Chapter 16

Social Media and Web 2.0 for Rethinking E-Government Maturity Models (pages 250-265)

B. Joon Kim, Savannah Robinson

In this chapter, the authors argue that social media and Web 2.0 technologies have the potential to enhance government responsiveness, representation, citizen participation, and overall satisfaction with the public policy-making...

Chapter 17

The Paradox of the Interactive Web in the U.S. Public Sector (pages 266-289)

Ines A. Mergel, Charles M. Schweik

Web 2.0 technologies—what we prefer to call the “Interactive Web”—have become frequently used tools in the public sector. These tools include social networking applications such as Twitter, Facebook, Wikis, or RSS feeds. Public...

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