Cases on the Human Side of Information Technology

Cases on the Human Side of Information Technology

Mehdi Khosrow-Pour, D.B.A.

Copyright: © 2006 |Pages: 410

ISBN13: 9781599044057|ISBN10: 1599044056|EISBN13: 9781599044071

DOI: 10.4018/978-1-59904-405-7

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MLA

Khosrow-Pour, D.B.A., Mehdi, editor. Cases on the Human Side of Information Technology. IGI Global, 2006. https://doi.org/10.4018/978-1-59904-405-7

APA

Khosrow-Pour, D.B.A., M. (Ed.). (2006). Cases on the Human Side of Information Technology. IGI Global. https://doi.org/10.4018/978-1-59904-405-7

Chicago

Khosrow-Pour, D.B.A., Mehdi, ed. Cases on the Human Side of Information Technology. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-405-7

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The growth of modern information technology has created a challenge in the organizational and managerial areas of IT. While technological advances often make tasks easier, the human side of a task is still affected.

Cases on the Human Side of Information Technology provides many real-life examples of how organizations have handled human side issues in the overall utilization and management of IT. It presents information to assist educators and professionals in the implementation of strategies for the benefit of the company or organization.

Table of Contents

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Front Materials

Title Page

Copyright Page

Book Series

Preface

Chapters

Chapter 1

Enterprise System Development in Higher Education (pages 1-20)

Bongsug Chae, Marshall Scott Poole

“One system for everyone” has been an ideal goal for information technology (IT) management in many large organizations, and the deployment of such systems has been a major trend in corporate world under the name of enterprise...

Chapter 2

Laurier IT Priorities (pages 21-33)

Ron Craig

This case discusses a newly appointed IT officer at a smaller Canadian university who must reassess her priorities. She has found that the administrative computing system has serious problems.

Chapter 3

End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization (pages 34-48)

Murray E. Jennex

How much end-user computing is too much? Should end users develop systems? This case looks at a study of end user computing within the engineering organizations of an electric utility undergoing deregulation. The case was initiated...

Chapter 4

Reorganizing Information Technology Services in an Academic Environment (pages 49-66)

Marcy Kittner, Craig Van Slyke

This case looks at ongoing changes in available technology and financial constraints at a four-year, private university, and how the Information Technology Department has gone through several iterations of organizational...

Chapter 5

The Rise and Fall of a Dot-Com: Lessons Learned from Living Co (pages 67-85)

Judy E. Scott

This case study describes the rise and fall of a dot-com in the U.S. furniture industry. Despite its highly trafficked innovative website and deployment of sophisticated technology, it ran into problems coping with overspending...

Chapter 6

Information Management in Higher Education Administration: A Slow Drive on the Information Superhighway (pages 86-98)

Gunapala Edirisooriya

This case explores the underutilization of information technology in higher education administration and looks at whether higher education administration is ready for the new information age.

Chapter 7

The QUIPUDATA Case: Implementing a Quality Initiative in an IT Organization (pages 99-115)

Martin Santana-Ormeño, Antonio Díaz-Andrade, Jaime Serida-Nishimura, Eddie Morris-Abarca

This case study shows the way in which a subsidiary company of one of the largest corporations in Peru, Backus Corporation, charged with assisting in the use of information and telecommunications technologies, implemented a quality...

Chapter 8

Social Impacts of Computer-Mediated Communication on Strategic Change Processes (pages 116-129)

Dubravka Cecez-Kecmanovic, Andy Busuttil

This case is about a university, named Uni-X, which adopted and appropriated CMC to support a university-wide consultative process to inform its future strategic directions. Strategic change was required in response to a number of...

Chapter 9

How to Successfully Manage an IT Department Under Turbulent Conditions: A Case Study (pages 130-145)

A. C. Leonard

The case study describes the history of the IT department of a South African bank and how it started to introduce information technology to gain competitive advantage. Apart from explaining how the IT department made progress through...

Chapter 10

Risks and Rewards: Good Citizenship and Technologically Proficient Faculty (pages 146-162)

Scott R. Sechrist, Dorothy E. Finnegan

This case study describes the role of good citizenship that is performed by two technologically proficient faculty (techno-profs) who are approaching crucial career evaluations at Suburban State University (SSU), a public institution...

Chapter 11

Student Laptop Ownership Requirement and Centralization of Information Technology Services at a Large Public University (pages 163-175)

Gregory B. Newby

A large, highly ranked public university implemented a requirement for all incoming undergraduates to own a laptop computer starting in fall, 2000. To control increased expenditures for information technology, this requirement has...

Chapter 12

Toy or Useful Technology?: Diffusing Telemedicine in Three Boston Hospitals (pages 176-191)

Hüseyin Tanriverdi, C. Suzanne Iacono

The authors present case studies of telemedicine programs at three healthcare institutions in Boston, Massachusetts to better understand why telemedicine has not spread as quickly or as far as one would expect, given its promise.

Chapter 13

Humanware Issues in a Government Management Information Systems Implementation (pages 192-208)

Susan K. Lippert

A United States Government Defense Agency charged with the acquisition and procurement of weapons systems required a comprehensive Management Information System (MIS). The Integrated Product and Process Management Information System...

Chapter 14

The Institutionalisation of User Participation for Systems Development in Telecom Éireann (pages 209-231)

Tom Butler, Brian Fitzgerald

This case recalls that it was in 1984 that Telecom Eireann first introduced institutional mechanisms, which facilitated employee participation in the formulation and execution of corporate strategy. The lessons learned by Telecom...

Chapter 15

Enabling Electronic Medicine at KiwiCare: The Case of Video Conferencing Adoption for Psychiatry in New Zealand (pages 232-246)

Nabeel Al Qirim

Telemedicine emerges as a viable solution to New Zealand health providers in reaching out to rural patients, in offering medical services and conducting administrative meetings and training. No research exists about adoption of...

Chapter 16

Building a Paperless Service: Making the Internship Connection (pages 247-261)

Theresa M. Vitolo, Aaron J. Sparks

Central Ridge University1 (CRU) is a large, research-oriented university composed of 10 major colleges, connecting over 15 branch campuses, and offering various continuing, distance, outreach and executive programs. One of the major...

Chapter 17

Turning E-Commerce Theory into Action in Ireland: Taming the Celtic Tiger (pages 262-273)

Ira Yermish, Dale A. Bondanza

This case explores entrepreneurial activity in the Republic of Ireland in the area of information technology (IT) consulting and is a hypothetical example of two young entrepreneurs seeking to capitalize their academic backgrounds...

Chapter 18

Problems, Their Causes and Effects in the Use of Information Systems: A Case of a Scientific Library (pages 274-288)

Katariina Jalonen, Mika Kirveennummi, Vesa Torvinen

This case describes the problems observed in the use of a library CBIS in a Finnish scientific library and how Information technology (IT) has radically improved many aspects of organizational activities.

Chapter 19

Reality vs. Plan: How Organizational E-Commerce Strategies Evolved (pages 289-302)

David Gordon, James E. Skibo

Part of efficient management is measuring actual performance against desired metrics. In turn, actual strategic outcomes can be measured against plan. The authors show that this is also true of organizations’ e-commerce performance...

Chapter 20

Setting Up to Fail: The Case of Midwest MBA (pages 303-310)

Andrew Urbaczewski, Jo Ellen Moore

A mantra of experienced project managers is “failing to plan = planning to fail.” In the case of Midwest MBA, a user group is not satisfied with the progress made by the central computing staff on the development of a much-needed...

Chapter 21

Inca Foods: Reaching New Customers Worldwide (pages 311-329)

J. Martín Santana, Jaime Serida, Antonio Díaz

This case study is centered within the social, economic and cultural environment in which Inca Foods operates. Its main focus lies in the unexpected and enormous opportunity of doing business with the community of Peruvian...

Chapter 22

End-User Computing at BRECI: The Ordeals of a One-Person IS Department (pages 330-342)

Kathleen Moffitt

The intention of the case study is to show a less-than-successful attempt at the introduction and use of information technology in a small business. Contrary to what is reported in the general and computer press, the application and...

Chapter 23

Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Study of a County Budget Office (pages 343-359)

John Sacco, Darrene Hackler

This case study examines end user information technology evolution from microcomputers to World Wide Web applications in a large county budget office over a fifteen-year period. The study evaluates end user information technology...

Chapter 24

The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction (pages 360-377)

Janette Moody, David Jordan

This case chronicles the problems that can arise in outsourcing agreements due to factors such as poorly defined user requirements, passive resistance from technical support personnel, and lack of contract specificity and...

Chapter 25

An Expectation of Privacy: When Does an Employer Have the Right to Monitor Employee E-Mail Messages? (pages 378-384)

Andrew Urbaczewski, Juho Rikala

This case presents the ethical dilemma of an IT staff member at an academic university. E-mail is an extensively used tool at this university, and the dean suspected that the associate dean was sending personal messages on the...

Chapter 26

A Three-Tiered Approach to Global E-Commerce: Experiences of Nu Skin International (pages 385-403)

David Paper, Ken Tingey

This case study uses a three-tier networked enterprise model developed to facilitate better understanding and management of global business requirements in E-commerce and describes how one organization, Nu Skin deals with management...

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