Cases on Information Technology and Organizational Politics & Culture

Cases on Information Technology and Organizational Politics & Culture

Mehdi Khosrow-Pour, D.B.A.

Copyright: © 2006 |Pages: 413

ISBN13: 9781599044118|ISBN10: 1599044110|EISBN13: 9781599044132|ISBN13 Softcover: 9781599044125

DOI: 10.4018/978-1-59904-411-8

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MLA

Khosrow-Pour, D.B.A., Mehdi, editor. Cases on Information Technology and Organizational Politics & Culture. IGI Global, 2006. https://doi.org/10.4018/978-1-59904-411-8

APA

Khosrow-Pour, D.B.A., M. (Ed.). (2006). Cases on Information Technology and Organizational Politics & Culture. IGI Global. https://doi.org/10.4018/978-1-59904-411-8

Chicago

Khosrow-Pour, D.B.A., Mehdi, ed. Cases on Information Technology and Organizational Politics & Culture. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-411-8

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Cases on Information Technology and Organizational Politics and Culture documents real-life cases describing issues, challenges, and solutions related to information technology, and how it affects organizational politics and culture. The cases included in this book cover a wide variety of topics, such as: an integrated online library resources automation project, IT within a government agency, the politics of information management, and many others.

Cases on Information Technology and Organizational Politics and Culture provides a much needed understanding of how management can deal with the impact of politics and culture on the overall utilization of information technology within an organization. Lessons learned from these cases are very instrumental in providing a better understanding of the issues and challenges involved in managing information technology, and its impact on organizational politics and cultures.

Table of Contents

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Front Materials

Title Page

Copyright Page

Book Series

Preface

Chapters

Chapter 1

USCInfo: A High Volume, Integrated Online Library Resources Automation Project (pages 1-26)

Mathew J. Klempa, Lucy Siefert Wegner

This case sets forth automation philosophies and systems development processes associated with the University of Southern California’s “USCInfo”, an integrated retrieval software for accessing both the USC Library catalog and...

Chapter 2

A Case Study of IT Chargeback in government Agency (pages 27-44)

Dana Edberg, William L. Kuechler Jr.

In 1997 the Nevada Legislature mandated the formation of an IT division for the Nevada Department of Public Safety (NDPS). Prior to this time the 14 separate divisions within the department had carried out their own IT functions. The...

Chapter 3

The Politics of Information Management (pages 45-55)

Lisa Petrides, Sharon Khanuja-Dhall, Pablo Reguerin

This case details one institution’s attempts, at a departmental level, to develop an information system for planning and decision making. It looks at the department’s effort to manage and track students and to design a management...

Chapter 4

A DSS Model that Aligns Business Strategy and Business Structure with Advanced Information Technology: A Case Study (pages 56-75)

Petros Theodorou

In this study, the case of a firm is examined that is located in Northern Greece and has to make some decision regarding the modernisation of the technology applied in production. An integrated system needs to be applied in order to...

Chapter 5

The Columbia Disaster: Culture, Communication& Change (pages 76-97)

Ruth Guthrie, Conrad Shayo

The National Aeronautics and Space Administration (NASA) is a government organization, founded to explore space to better understand our own planet and the universe around us. Over NASA’s history, there have been unprecedented...

Chapter 6

AMERIREAL Corporation: Information Technology and Organizational Performance (pages 98-109)

Mo Adam Mahmood, Gary J. Mann, Mark Dubrow

This instructional case, based on an actual firm’s experience (name changed), is intended to challenge student thinking with regard to the extent to which information technology (IT) can demonstrably contribute to organizational...

Chapter 7

The Australasian Food Products Co-Op: A Global Information Systems Endeavour (pages 110-135)

Hans Lehmann

This case tells the story of a Food Products Co-op from “Australasia” and their attempt to create a global information system. The Co-op is among the 20 largest food enterprises in the world, and international information systems...

Chapter 8

Better Army Housing Management Through Information Technology (pages 136-148)

Guisseppi A. Forgionne

The Department of the Army must provide its personnel with acceptable housing at minimum cost within the vicinity of military installations. To achieve these housing objectives, the Army often must enter into agreements for the...

Chapter 9

Success in Business-to-Business E-Commerce: Cisco New Zealand's Experience (pages 149-163)

Pauline Ratnasingam

This teaching case focuses on Cisco’s experience with their trading partner, Compaq NZ, and the findings contribute to strategies on how businesses can succeed in e-commerce participation.

Chapter 10

Call to Action: Developing a Support Plan for a New Product (pages 164-175)

William S. Lightfoot

The CEO of a large United States-based manufacturer was angry. A service and support plan was not in place for a new line of electronic controls that was a critical part of the company’s growth plans. This product was also the first...

Chapter 11

Success and Failure in Building Electronic Infrastructures in the Air Cargo Industry: A Comparison of The Netherlands and Hong Kong SAR (pages 176-186)

Ellen Christiaanse, Jan Damsgaard

Reasons behind the failure and success of large-scale information systems projects continue to puzzle everyone involved in the design and implementation of IT. In particular in the airline industry very successful (passenger...

Chapter 12

Corporate Collapse and IT Governance within the Australian Airlines Industry (pages 187-202)

Simpson Poon, Catherine Hardy, Peter Adams

The purpose of this case study is to highlight IS/IT governance arrangements in multi-layered organisations for the purpose of advancing knowledge about the effectiveness of such arrangements when, as in this case, the holding...

Chapter 13

Social Construction of Information Technology Supporting Work (pages 203-219)

Isabel Ramos, Daniel M. Berry

In the beginning of 1999, the CIO of a Portuguese company in the automobile industry was debating with himself whether to abandon or to continue supporting the MIS his company had been using for years. This MIS had been supporting...

Chapter 14

Cross-Cultural Implementation of Information System (pages 220-229)

Wai K. Law, Karri Perez

GHI, an international service conglomerate, recently acquired a new subsidiary in an Asian country. A new information system was planned to facilitate the re-branding of the subsidiary. The project was outsourced to an application...

Chapter 15

DSS for Strategic Decision Making (pages 230-246)

Sherif Kamel

This chapter describes and analyzes the experience of the Egyptian government in spreading the awareness of information technology and its use in managing socio-economic development through building multiple information handling and...

Chapter 16

Emergency: Implementing an Ambulance Despatch System (pages 247-263)

Darren Dalcher

This case study charts the story of the problematic implementation of a computerised despatch system for the Metropolitan Ambulance Service (MAS) in Melbourne, Australia. The system itself is now operational; however, the legal and...

Chapter 17

Seaboard Stock Exchange's Emerging E-Commerce Initiative (pages 264-280)

Linda V. Knight, Theresa A. Steinbach, Diane M. Graf

While Seaboard Stock Exchange remains one of the top stock exchanges in the United States, its relative position in the world is slipping. E-commerce is threatening the organization by accelerating the rate of disintermediation and...

Chapter 18

Ford Mondeo: A Model T World Car? (pages 281-297)

Michael J. Mol

This case weighs the advantages and disadvantages of going global. Ford presented its 1993 Mondeo model, sold as Mystique and Contour in North America, as a “worldcar”. It tried to build a single model for all markets globally to...

Chapter 19

Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors (pages 298-310)

Ann McCready, Andrew Doswell

The case study highlights the links between technical and no technical aspects of implementation and the complicated process of project management in which a balance is continually being sought between technical and no technical...

Chapter 20

Implementation of a Network Print Management System: Lessons Learned (pages 311-329)

George Kelley, Elizabeth A. Regan, C. Steven Hunt

To manage the rapidly growing demands and costs of providing campus print services, a regional university of about 9,000 students turned to a well-known outsourcing vendor. The new Network Print Management System (NPMS) replaced 35...

Chapter 21

Managing the NICS Project at the Royal Canadian University (pages 330-344)

Charalambos L. Iacovou

This case describes the installation of an IBM mainframe computer at the Royal Canadian University. The goal of the described project was to establish a Numerically Intensive Computing Service (NICS) in order to provide “first-class”...

Chapter 22

Improving PC Services at Oshkosh Truck Corporation (pages 345-367)

Jakob Holden Iversen, Michael A. Eierman, George C. Philip

This case presents the problems encountered at Oshkosh Truck’s IT Call Center and PC Services, relating to improving productivity and user satisfaction of the IT Department. The case presents the process of handling user problems...

Chapter 23

LXS Ltd. Meets Tight System Development Deadlines via the St. Lucia Connection (pages 368-387)

Geoffrey S. Howard

LXS Ltd., a Toronto software house, has identified high market demand for their proposed new product called Estitherm, a Web-based software tool that supports heat loss calculations for architectural engineers designing structures....

Chapter 24

IT in Improvement of Public Administration (pages 388-398)

Jerzy Kisielnicki

Bialystok City Hall is an organ of public administration. The city of Bialystok has 280,000 inhabitants. In result of the political transformation in Poland, the new authorities have inherited a bureaucratic and inefficient...

Chapter 25

Library Networking of the Universidad de Oriente: A Case Study of Introduction of Information Technology (pages 399-405)

Abul K. Bashirullah

The Universidad de Oriente was founded in 1958 and structured in five campuses, located in five different states in the south northeastern region of Venezuela, with a current total enrollment of 43,000 students and 200 teachers. A...

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