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Challenges of Managing Information Quality in Service Organizations

Challenges of Managing Information Quality in Service Organizations

Copyright: © 2007 |Pages: 346
ISBN13: 9781599044200|ISBN10: 159904420X|EISBN13: 9781599044224
DOI: 10.4018/978-1-59904-420-0
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MLA

Al-Hakim, Latif, editor. Challenges of Managing Information Quality in Service Organizations. IGI Global, 2007. https://doi.org/10.4018/978-1-59904-420-0

APA

Al-Hakim, L. (Ed.). (2007). Challenges of Managing Information Quality in Service Organizations. IGI Global. https://doi.org/10.4018/978-1-59904-420-0

Chicago

Al-Hakim, Latif, ed. Challenges of Managing Information Quality in Service Organizations. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-420-0

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Poor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise's production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. Challenges of Managing Information Quality in Service Organizations presents cases and applications of information quality in various industrial service sectors, and presents twelve chapters organized into four sections: information quality application in healthcare industry, information quality application in banking, real estate and postal industries, information quality application for database management services, and information quality application for research and development.

Challenges of Managing Information Quality in Service Organizations provides insight and support for academic professionals as well as for practitioners concerned with the management of information.

Table of Contents

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Front Materials
Title Page
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Copyright Page
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Book Series
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Foreword
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Preface
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Acknowledgments
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Chapters
IQ Application in the Healthcare Industry
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IQ Application in Banking, Real Estates, and Postal Industry
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IQ Applications for Database Management Services
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IQ Application for Research and Development
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Back Materials
About the Authors
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Index
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