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Advances in Banking Technology and Management: Impacts of ICT and CRM

Advances in Banking Technology and Management: Impacts of ICT and CRM

Vadlamani Ravi
Copyright: © 2008 |Pages: 380
ISBN13: 9781599046754|ISBN10: 159904675X|EISBN13: 9781599046778
DOI: 10.4018/978-1-59904-675-4
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MLA

Ravi, Vadlamani, editor. Advances in Banking Technology and Management: Impacts of ICT and CRM. IGI Global, 2008. https://doi.org/10.4018/978-1-59904-675-4

APA

Ravi, V. (Ed.). (2008). Advances in Banking Technology and Management: Impacts of ICT and CRM. IGI Global. https://doi.org/10.4018/978-1-59904-675-4

Chicago

Ravi, Vadlamani, ed. Advances in Banking Technology and Management: Impacts of ICT and CRM. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-675-4

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Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome.

Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.

Table of Contents

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Front Materials
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Title Page
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Copyright Page
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Foreword
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Preface
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Acknowledgment
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Chapters
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Chapter 1
Services Management  (pages 15-15)
Services Management
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Chapter 2
Business Management  (pages 158-158)
Business Management
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Chapter 3
Risk Management  (pages 242-242)
Risk Management
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Back Materials
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Compilation of References
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About the Contributors
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Index
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