E-Government Research: Policy and Management

E-Government Research: Policy and Management

Copyright: © 2008 |Pages: 376

ISBN13: 9781599049137|ISBN10: 1599049139|EISBN13: 9781599049571|ISBN13 Softcover: 9781616926830

DOI: 10.4018/978-1-59904-913-7

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Norris, Donald, editor. E-Government Research: Policy and Management. IGI Global, 2008. https://doi.org/10.4018/978-1-59904-913-7

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Norris, D. (Ed.). (2008). E-Government Research: Policy and Management. IGI Global. https://doi.org/10.4018/978-1-59904-913-7

Chicago

Norris, Donald, ed. E-Government Research: Policy and Management. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-913-7

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Virtual technology is increasingly prevalent in all spheres of daily life, including infiltration into governmental policies, processes, infrastructures, and frameworks.

E-Government Research: Policy and Management provides scholars and practitioners with a critical mass of research on the integration, management, implications, and application of e-government. Covering such issues as e-government adoption and diffusion; social and performance issues of e-government; and information security, privacy, and policy, this book is an essential resource to any library collection.

Table of Contents

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Front Materials

Title Page

Copyright Page

Book Series

Preface

Chapters

Chapter 1

Information Technology and Administrative Reform: Will E-Government be Different? (pages 1-20)

Kenneth Kraemer, John Leslie King

This article examines the theoretical ideal of information technology as an instrument of administrative reform and examines the extent to which that ideal has been achieved in the United States. It takes a look at the findings from...

Chapter 2

The Scholarly Literature on E-Government: Characterizing a Nascent Field (pages 21-41)

Donald Norris, Benjamin A. Lloyd

The authors conducted a comprehensive review of articles on the subject of e-government that were published in refereed scholarly journals through the end of 2004 to serve as a baseline for future analysis of this emerging field....

Chapter 3

E-Government Adoption and Acceptance: A Literature Review and Research Framework (pages 42-97)

Ryad Titah, Henri Barki

Despite increased research interest on e-Government, existing research has not adequately addressed two key issues concerning the implementation and integration of e-government systems: a better understanding of the factors...

Chapter 4

Worldwide E-Governance: A Longitudinal Assessment of Municipal Websites and the Digital Divide (pages 98-119)

Tony Carrizales, Marc Holzer, Aroon Manoharan

This following chapter highlights the research findings of a digital governance survey conducted in the fall of 2005. The study replicates a 2003 survey of large municipalities worldwide. This longitudinal assessment, based on the...

Chapter 5

Local Democracy Online: An Analysis of Local Government Websites in England and Wales (pages 120-139)

Lawrence Pratchett, Melvin Wingfield, Rabia Karakaya

This report from the field analyzes the extent to which local authorities in England and Wales have responded to the e-democracy agenda by examining their Web sites and assessing their potential to deliver democracy. The analysis of...

Chapter 6

User Help and Service Navigation Features in Government Websites (pages 140-157)

Genie N.L. Stowers

This chapter examines user help and service navigation features in government websites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to...

Chapter 7

Repeated Use of E-Gov Websites: A Satisfaction and Confidentiality Perspective (pages 158-182)

Sangmi Chai, T. C. Herath, I. Park, H. R. Rao

The potential success of e-government depends on its citizens’ adopting on-line services and the security of those services. However, despite the development and diffusion of a variety of government services on the Internet, little...

Chapter 8

If You Build a Political Web Site, Will They Come? The Internet and Political Activism in Britain (pages 183-204)

Pippa Norris, John Curtice

This study focuses on the capacity of the Internet for strengthening political activism. The first part summarizes debates about these issues in the previous literature. This study starts from the premise that political activism is a...

Chapter 9

Civic Engagement via E-Government Portals: Information, Transactions, and Policy-Making (pages 205-229)

Yu-Che Chen, Daniela Dimitrova

This exploratory study examines civic engagement with e-government via Web sites. It provides an analytical framework that integrates both the supply and demand sides of citizen interaction with e-government. In modeling three...

Chapter 10

Citizen's Deliberation on the Internet : A French Case (pages 230-253)

Laurence Monnoyer-Smith

Within the frame of the deliberative democratic theory, development of ICT has been proposed as a solution to enhance discussion in large groups and foster political participation among citizens. Critics have however underlined the...

Chapter 11

E-Government for an Inclusive Society: How Different Citizen Groups use E-Government Services in Europe (pages 254-267)

Jeremy Millard

This paper examines the role of eGovernment in supporting an inclusive society by focusing on how government and eGovernment services are used, and who uses them. In this context, the socio-economic and other characteristics of users...

Chapter 12

The Utilization of Online Policy Forums on Government Web sites and the Practice of Digital Democracy (pages 268-298)

Chan-Gon Kim, Marc Holzer

The Internet provides a new digital opportunity for realizing democracy in public administration, and this study raises a central question: What factors determine public officials’ acceptance of the practice of digital democracy on...

Chapter 13

The Evolution of Web Governance in the Federal Government (pages 299-313)

Julianne Mahler, Priscilla M. Regan

Over the last 10 years, federal agencies have undergone a major transformation in the way they manage programs and internal administration, in their relations with Congress, and in their dealings with clients and citizens. Agencies...

Chapter 14

Service, Security, Transparency and Trust: Government Online or Governance Renewal in Canada? (pages 314-335)

Jeffrey Roy

The objectives of this article are twofold: first, to examine the main conceptual dimensions of electronic government (e-government); and secondly, to critically assess both the current responses and future prospects of Canada’s...

Chapter 15

Generational Differences in Informational Technology Use and Political Involvement: New Directions (pages 336-356)

Mack C. Shelley II, Lisa E. Thrane, Stuart W. Shulman

A structural equation model analysis of data from a 2003 national random sample survey (n = 478) on informational technology (IT) reveals important direct and indirect effects of generational demographic and attitudinal differences...

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