Comparison-Shopping Services and Agent Designs

Comparison-Shopping Services and Agent Designs

Copyright: © 2009 |Pages: 336

ISBN13: 9781599049786|ISBN10: 1599049783|EISBN13: 9781599049793|ISBN13 Softcover: 9781616926311

DOI: 10.4018/978-1-59904-978-6

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Wan, Yun, editor. Comparison-Shopping Services and Agent Designs. IGI Global, 2009. https://doi.org/10.4018/978-1-59904-978-6

APA

Wan, Y. (Ed.). (2009). Comparison-Shopping Services and Agent Designs. IGI Global. https://doi.org/10.4018/978-1-59904-978-6

Chicago

Wan, Yun, ed. Comparison-Shopping Services and Agent Designs. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-59904-978-6

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Popular among online shoppers, comparison-shopping provides a new sales channel for small to medium enterprises to contend with brand name vendors.

Comparison-Shopping Services and Agent Designs provides a collection of comprehensive research articles on the rising demand for more informative consumer services. This Premier Reference Source provides e-commerce and agent technology researchers, academicians, and practitioners with a useful overview and references to the latest advancements in the field.

Table of Contents

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Front Materials

Title Page

Copyright Page

Preface

Chapters

Chapter 1

Comparison-Shopping Services and Agent Design: An Overview (pages 1-17)

Yun Wan

This chapter provides an overview of comparison-shopping services. Four research topics are covered: How to design a good shopbot? How Shoppers using the comparison-shopping services? What is the strategic use of comparison-shopping...

Chapter 2

The Next Generation of Shopbots: Semantic Interoperability and Personalization (pages 19-36)

Maria Fasli

The huge growth of e-commerce has had a profound impact on users who can now choose from a vast number of options online. Inevitably, as the number of choices has increased, so has the need for tools to help users organize, manage...

Chapter 3

A Mediation Architecture for Global Comparison Services (pages 37-54)

Hongwei Zhu, Stuart E. Madnick

Global comparison services facilitate easy comparison of product offerings around the world. To offer such services, one has to address the semantic heterogeneity problems that often arise when data is collected from sources around...

Chapter 4

The Efficiency of Different Search Patterns in Electronic Market (pages 55-73)

Theresa Lauraeus-Niinivaara, Timo Saarinen, Anne Sunikka, Anssi Öörni

Electronic markets are expected to facilitate consumer information search and product comparison to the extent that consumers are able to accumulate nearly perfect information. The authors present an analysis of search patterns based...

Chapter 5

Price, Product Complexity, and Durability in Comparison Shopping (pages 74-89)

Makoto Nakayama, Norma Sutcliffe

This chapter examines how product price, product complexity and product durability influence consumers’ comparison shopping process. Frequently comparison shopping is equated only to price comparisons. However, comparison shopping is...

Chapter 6

Evaluation of Fuzzy Models to Support Online-Trust Assessment (pages 90-100)

Fahim Akhter, Zakaria Maamar

Online trust is a critical element to the success of electronic commerce (e-commerce). Indeed it reduces the level of uncertainty that arises because of the lack of face-to-face interactions with vendors. In ecommerce...

Chapter 7

Comparison-Shopping Channel Selection by Small Online Vendors: An Exploratory Study (pages 101-118)

Yun Wan, Nan Hu

Comparison-shopping is becoming the mainstream marketing channel for B2C ecommerce. More and more small online vendors are using shopbots to bring in customers. There are mainly two types of shopbots: those general shopbots that...

Chapter 8

Comparison Shopping Behaviour in Online Environments: The Case of Spanish E-Shoppers (pages 119-133)

Carla Ruiz Mafé, Silvia Sanz Blas

The aim of this chapter is to analyse antecedents of search engines use as prepurchase information tools. Firstly, there is a literature review of the factors influencing search engines use in online purchases. Then, there is an...

Chapter 9

Service Features, Customer Convenience, and Shopping Intention in the Context of Mobile Commerce (pages 134-150)

Wen-Jang (Kenny) Jih

Technological advancements in Wireless communication and Internet capabilities are rapidly converging to provide an unprecedented level of convenience for online shopping. Despite much discussion regarding the unique capabilities of...

Chapter 10

How Good is Your Shopping Agent? Users' Perception Regarding Shopping Agents' Service Quality (pages 151-164)

Calin Gurau

The use of online shopping agents has increased dramatically in the last 10 years, as a result of e-commerce development. Despite the importance of these online applications, very few studies attempted to identify and analyse the...

Chapter 11

Multi-Channel Retailing and Customer Satisfaction (pages 165-177)

Patricia T. Warrington, Adam Hagen, Richard Feinberg

Customer satisfaction/dissatisfaction can occur at/after the store, on the telephone, on the internet, after a catalog purchase. Customer satisfaction leads to repurchase/loyalty. Customer dissatisfaction leads to lower...

Chapter 12

Evolution of Web-Based Shopping Systems: Characteristics and Strategies (pages 178-195)

Changsu Kim, Robert D. Galliers, Kyung Hoon Yang, Jaekyung Kim

This article offers a theoretical analysis of evolutionary processes in WBSS strategies. For that purpose, we propose a research model that shows strategy patterns. Based upon the model, we identified several types of strategies. In...

Chapter 13

Exogenous and Endogenous Antecedents of Online Shopping in a Multichannel Environment: Evidence from a Catalog Retailer in the German-Speaking World (pages 196-216)

Maria Madlberger

Multichannel retailing can offer a wide range of synergies for retailers when their distribution channels accommodate consumers’ preferences and buying behaviors. Among the large number of retail types, mail-order companies are...

Chapter 14

Examining Online Purchase Intentions in B2C E-Commerce: Testing an Integrated Model (pages 217-234)

C. Ranganathan, Sanjeev Jha

Research on online shopping has taken three broad and divergent approaches viz, human-computer interaction, behavioral, and consumerist approaches to examine online consumer behavior. Assimilating these three approaches, this study...

Chapter 15

An Exploratory Study of Consumer Adoption of Online Shopping: Mediating Effect of Online Purchase Intention (pages 235-250)

Songpol Kulviwat, Ramendra Thakur, Chiquan Guo

An exploratory study was conducted to investigate consumer adoption of online purchase using a survey data set. Based upon the theory of innovation and self-efficacy theory, risk aversion, online proficiency, shopping convenience...

Chapter 16

Can Web Seals Work Wonders for Small E-Vendors in the Online Trading Environment? A Theoretical Approach (pages 251-271)

Xiaorui Hu, Yuhong Wu

Trust is a major issue in e-markets. It is an even more prominent issue when online shoppers trade with small, less-established e-vendors. Empirical studies on Web seals show that small e-vendors could promote consumers’ trust and...

Back Materials

Glossary

Compilation of References

About the Contributors

Index

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