Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress

Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress

Copyright: © 2009 |Pages: 386

ISBN13: 9781605661360|ISBN10: 1605661368|EISBN13: 9781605661377|ISBN13 Softcover: 9781616924850

DOI: 10.4018/978-1-60566-136-0

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Clarke, Steve, editor. Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress. IGI Global, 2009. https://doi.org/10.4018/978-1-60566-136-0

APA

Clarke, S. (Ed.). (2009). Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress. IGI Global. https://doi.org/10.4018/978-1-60566-136-0

Chicago

Clarke, Steve, ed. Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-136-0

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As a progressive field of study, end-user computing is continually becoming a significant focus area for businesses, since refining end-user practices to enhance their productivity contributes greatly to positioning organizations for strategic and competitive advantage in the global economy.

Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress represents the most current investigations into a wide range of end-user computing issues. This book enhances the field with new insights useful for researchers, educators, and professionals in the end-user domain.

Table of Contents

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Front Materials

Title Page

Copyright Page

Book Series

Preface

Chapters

Chapter 1

Information Systems Success and Failure—Two Sides of One Coin, or Different in Nature? An Exploratory Study (pages 1-18)

Jeremy Fowler

Although the discipline of information systems (IS) development is well established, IS failure and abandonment remains widespread. As a result, a considerable amount of IS research literature has investigated, among other things...

Chapter 2

Achieving Sustainable Tailorable Software Systems by Collaboration Between End-Users and Developers (pages 19-34)

Jeanette Eriksson, Yvonne Dittrich

This chapter reports on a case study performed in cooperation with a telecommunication provider. The telecom business changes rapidly as new services are continuously introduced. The rapidly changing business environment demands that...

Chapter 3

Usability, Testing, and Ethical Issues in Captive End-User Systems (pages 35-43)

Marvin D. Troutt, Douglas A. Druckenmiller, William Acar

This chapter uses some special usability and ethical issues that arise from experience with what can be called captive end-user systems (CEUS). These are systems required to gain access to or participate in a private or privileged...

Chapter 4

Do Spreadsheet Errors Lead to Bad Decisions? Perspectives of Executives and Senior Managers (pages 44-62)

Jonathan P. Caulkins, Erica Layne Morrison, Timothy Weidemann

Spreadsheets are commonly used and commonly flawed, but it is not clear how often spreadsheet errors lead to bad decisions. We interviewed 45 executives and senior managers/analysts in the private, public, and non-profit sectors...

Chapter 5

A Comparison of the Inhibitors of Hacking vs. Shoplifting (pages 63-77)

Lixuan Zhang, Randall Young, Victor Prybutok

The means by which the U.S. justice system attempts to control illegal hacking are practiced under the assumption that hacking is like any other illegal crime. This chapter evaluates this assumption by comparing illegal hacking to...

Chapter 6

Developing Success Measure for Staff Portal Implementation (pages 78-94)

Dewi Rooslani Tojib

he last decade has seen the proliferation of business-to-employee (B2E) portals as integrated, efficient, and user-friendly technology platform to assist employees to increase their productivity, as well as for organizations to...

Chapter 7

Contingencies in the KMS Design: A Tentative Design Model (pages 95-115)

Peter Baloh

Improving how knowledge is leveraged in organizations for improved business performance is currently considered as a major organizational change. Knowledge management (KM) projects are stigmatized as demanding, fuzzy, and complex...

Chapter 8

Users as Developers: A Field Study of Call Centre Knowledge Work (pages 116-130)

Beryl Burns

We report the findings of a field study of the enactment of ICT supported knowledge work in a Human Resources contact centre, illustrating the negotiable boundary between what constitutes the developer and user. Drawing upon ideas...

Chapter 9

Two Experiments in Reducing Overconfidence in Spreadsheet Development (pages 131-149)

Raymond R. Panko

This chapter describes two experiments that examined overconfidence in spreadsheet development. Overconfidence has been seen widely in spreadsheet development and could account for the rarity of testing by end-user spreadsheet...

Chapter 10

User Acceptance of Voice Recognition Technology: An Empirical Extension of the Technology Acceptance Model (pages 150-170)

Steven John Simon, David Paper

Voice recognition technology-enabled devices possess extraordinary growth potential, yet some research indicates that organizations and consumers are resisting their adoption. This study investigates the implementation of a voice...

Chapter 11

Educating Our Students in Computer Application Concepts: A Case for Problem-Based Learning (pages 171-178)

Peter P. Mykytyn

Colleges of business have dealt with teaching computer literacy and advanced computer application concepts for many years, often with much difficulty. Traditional approaches to provide this type of instruction, that is, teaching...

Chapter 12

Covert End User Development: A Study of Success (pages 179-186)

Elaine H. Ferneley

End user development (EUD) of system applications is typically undertaken by end users for their own, or closely aligned colleagues, business needs. EUD studies have focused on activity that is small scale, is undertaken with...

Chapter 13

When Technology Does Not Support Learning: Conflicts Between Epistemological Beliefs and Technology Support in Virtual Learning Environments (pages 187-203)

Steven Hornik, Richard D. Johnson, Yu Wu

Central to the design of successful virtual learning initiatives is the matching of technology to the needs of the training environment. The difficulty is that while the technology may be designed to complement and support the...

Chapter 14

A Theoretical Model and Framework for Understanding Knowledge Management System Implementation (pages 204-225)

Tom Butler

The study’s objective is to arrive at a theoretical model and framework to guide research into the implementation of KMS, while also seeking to inform practice. In order to achieve this, the chapter applies the critical success...

Chapter 15

Exploring the Factors Influencing End Users' Acceptance of Knowledge Management Systems: Development of a Research Model of Adoption and Continued Use (pages 226-248)

Jun Xu, Mohammed Quaddus

This chapter develops a model of adoption and continued use of knowledge management systems (KMSs), which is primarily built on Rogers’ (1995) innovation stages model along with two very important social psychology theories—Ajzen and...

Selected Readings

Chapter 16

Classifying Web Users: A Cultural Value-Based Approach (pages 250-267)

Wei-Na Lee

In today’s global environment, a myriad of communication mechanisms enable cultures around the world to interact with one another and form complex interrelationships. The goal of this chapter is to illustrate an individual-based...

Chapter 17

mCity: User Focused Development of Mobile Services Within the City of Stockholm (pages 268-280)

Annette Hallin, Kristina Lundevall

This chapter presents the mCity Project, a project owned by the City of Stockholm, aiming at creating user-friendly mobile services in collaboration with businesses. Starting from the end-users’ perspective, mCity focuses on how to...

Chapter 18

End-User Quality of Experience-Aware Personalized E-Learning (pages 281-301)

Cristina Hava Muntean, Gabriel-Miro Muntean

Lately, user quality of experience (QoE) during their interaction with a system is a significant factor in the assessment of most systems. However, user QoE is dependent not only on the content served to the users, but also on the...

Chapter 19

High-Tech Meets End-User (pages 302-320)

Marc Steen

One challenge within the high-tech sector is to develop products that end users will actually need and will be able to use. One way of trying to match the design of high-tech products to the needs of end users, is to let researchers...

Back Materials

Compilation of References

About the Contributors

Index

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