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E-Banking Management: Issues, Solutions, and Strategies

Mahmood Shah, Steve Clarke

ISBN13: 9781605662527|ISBN10: 1605662526|EISBN13: 9781605662534|ISBN13 Softcover: 9781616926144

DOI: 10.4018/978-1-60566-252-7

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MLA

Shah, Mahmood, and Steve Clarke. E-Banking Management: Issues, Solutions, and Strategies. IGI Global, 2009. https://doi.org/10.4018/978-1-60566-252-7

APA

Shah, M. & Clarke, S. (2009). E-Banking Management: Issues, Solutions, and Strategies. IGI Global. https://doi.org/10.4018/978-1-60566-252-7

Chicago

Shah, Mahmood, and Steve Clarke. E-Banking Management: Issues, Solutions, and Strategies. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-252-7

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The provision of services on the Internet has expanded the field of e-banking to reach all major banks around the world.

E-Banking Management: Issues, Solutions, and Strategies focuses on human, operational, managerial, and strategic organizational issues in e-banking. A cutting-edge reference source written by a collaboration of international experts, this book provides new theoretical constructs currently underpinning research and practices within the field. In addition, this Premier Reference Source covers significant key elements, relevant perspectives and ideas, and leading theories involving the field of e-banking management.

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Front Materials

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Title Page

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Preface

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Acknowledgment

Chapters

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Chapter 1

E-Banking Management: An Introduction (pages 1-8)

Mahmood Shah, Steve Clarke

This chapter is an introduction to the themes covered in the book. It sets the background, defines the context and provides a basis for the material covered inthe subsequent chapters.

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Chapter 2

Delivery of Retail Banking Services (pages 9-17)

Mahmood Shah, Steve Clarke

The purpose of this chapter is to outline the online revolution which occurred in the banking sector, mainly in the developed world. It will briefly cover the history of banking and how it evolved through the centuries into a service...

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Chapter 3

An Overview of E-Banking (pages 18-29)

Mahmood Shah, Steve Clarke

The purpose of this chapter is to discuss various aspects of e-banking including the sequence of evolution of e-banking as well as other issues which this has brought with it. The chapter starts with the general model of e-commerce...

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Chapter 4

E-Banking Technologies (pages 30-55)

Mahmood Shah, Steve Clarke

E-banking relies heavily on information and communication technologies (ICT) to achieve its promise of 24 hours availability, low error rates, and quicker delivery of financial services. When considering e-banking, bank websites...

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Chapter 5

A Managerial View of E-Banking (pages 56-85)

Mahmood Shah, Steve Clarke

As discussed in the Chapter IV, e-banking is different from other forms of technological projects. It brings a different set of challenges for managers which are discussed in Section one of this chapter. It is widely acknowledged...

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Chapter 6

Human Involvement and E-Banking (pages 86-102)

Mahmood Shah, Steve Clarke

The aim of this chapter is to offer the reader a means by which human involvement in e-banking may be evaluated and improved. At the heart of this problem lies a need to characterise human involvement, since, once the issues are...

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Chapter 7

Problematic Issues in E-Banking Management (pages 103-129)

Mahmood Shah, Steve Clarke

Building on the previous chapters, this chapter will discuss some of the most common problematic issues in e-banking implementation and management. The main focus will be on those issues which pose considerable risks to e-banking...

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Chapter 8

Key to Success: Cases and Practical Solutions (pages 130-166)

Mahmood Shah, Steve Clarke

This chapter builds on previous chapters and brings together the technical, managerial and social issues discussed in this book so far, to offer practical solutions to the e-banking related problems. We have also included two...

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Chapter 9

E-Banking Project Management (pages 167-189)

Mahmood Shah, Steve Clarke

Project management is an important concept in business development. Often, the development of information technology or managing change will be run as projects, and managed using various well established project management techniques...

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Chapter 10

Systems Thinking and Knowledge Management for E-Banking (pages 190-228)

Mahmood Shah, Steve Clarke

As has been shown to be the case with information systems, it can be argued that the perception of knowledge seen as either a purely technical or purely social phenomenon is insufficient. This argument will be developed within this...

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Chapter 11

Strategy Development for E-Banking (pages 229-254)

Mahmood Shah, Steve Clarke

This chapter focuses predominantly on the development of a toolset for e-banking strategic planning. But before moving on to this, the following section briefly outlines some of the relevant issues drawn from the domain of corporate...

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Chapter 12

E-Banking: A Fuller Picture (pages 255-289)

Mahmood Shah, Steve Clarke

This last chapter is a summary of previous chapters. Whereas previous chapters focused on specific issues in e-banking, this chapter presents a summarised full picture along with recommendations about good practice in the domain. We...

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