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Citizens' Readiness for E-government in Developing Countries (CREG)

Citizens' Readiness for E-government in Developing Countries (CREG)

Hany Abdelghaffar
ISBN13: 9781605663883|ISBN10: 1605663883|EISBN13: 9781605663890
DOI: 10.4018/978-1-60566-388-3.ch012
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MLA

Abdelghaffar, Hany. "Citizens' Readiness for E-government in Developing Countries (CREG)." E-Strategies for Technological Diffusion and Adoption: National ICT Approaches for Socioeconomic Development, edited by Sherif Kamel, IGI Global, 2010, pp. 215-233. https://doi.org/10.4018/978-1-60566-388-3.ch012

APA

Abdelghaffar, H. (2010). Citizens' Readiness for E-government in Developing Countries (CREG). In S. Kamel (Ed.), E-Strategies for Technological Diffusion and Adoption: National ICT Approaches for Socioeconomic Development (pp. 215-233). IGI Global. https://doi.org/10.4018/978-1-60566-388-3.ch012

Chicago

Abdelghaffar, Hany. "Citizens' Readiness for E-government in Developing Countries (CREG)." In E-Strategies for Technological Diffusion and Adoption: National ICT Approaches for Socioeconomic Development, edited by Sherif Kamel, 215-233. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-388-3.ch012

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Abstract

Many developing countries are facing difficulties in applying successful electronic government (e-government) projects. A major part of these difficulties that they are not used by citizens due to the lack of appropriate ICT infrastructure that support e-government services; in addition to the existence of a small percentage of citizens who are able to deal with such technology. This chapter introduces an empirical research that closely investigates the e-government weaknesses in developing countries from two major perspectives: e-readiness and trust. The research proposes a model based on e-readiness assessments and relevant literature that investigates the impact of citizens’ readiness for e-government (CREG) on e-government success within developing countries. The model was tested on the Egyptian e-government project as a sample of developing countries. The research findings confirmed the importance of the CREG model to achieve successful e-government projects in developing countries.

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