Measuring the Impact of an ERP Project at SMEs: A Framework and Empirical Investigation

Measuring the Impact of an ERP Project at SMEs: A Framework and Empirical Investigation

Maria Argyropoulou, George Ioannou, Dimitrios N. Koufopoulos, Jaideep Motwani
ISBN13: 9781605668925|ISBN10: 1605668923|EISBN13: 9781605668932
DOI: 10.4018/978-1-60566-892-5.ch001
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MLA

Argyropoulou, Maria, et al. "Measuring the Impact of an ERP Project at SMEs: A Framework and Empirical Investigation." Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, IGI Global, 2010, pp. 1-14. https://doi.org/10.4018/978-1-60566-892-5.ch001

APA

Argyropoulou, M., Ioannou, G., Koufopoulos, D. N., & Motwani, J. (2010). Measuring the Impact of an ERP Project at SMEs: A Framework and Empirical Investigation. In M. Cruz-Cunha (Ed.), Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions (pp. 1-14). IGI Global. https://doi.org/10.4018/978-1-60566-892-5.ch001

Chicago

Argyropoulou, Maria, et al. "Measuring the Impact of an ERP Project at SMEs: A Framework and Empirical Investigation." In Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, 1-14. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-892-5.ch001

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Abstract

This article analyses and tests a novel framework for the evaluation of an ERP project. The framework incorporates specific performance measures, which are linked to a previously developed model, (the ‘six-imperatives’ framework) and are relevant to ERP implementation Two case studies illustrate the use of the framework in two Greek companies aiming to measure, in practical terms, the impact of the ERP project on their operations. The main results indicate that the “six-imperatives” provide a comprehensive methodology based on the profound exploration and understanding of specific business processes and objectives that should be met in order to assess an ERP project.

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