Welcome to the InfoSci Platform
Process Re-Engineering Success in Small and Medium Sized Enterprises

Process Re-Engineering Success in Small and Medium Sized Enterprises

Jeffrey Chang, Margi Levy, Philip Powell
Copyright: © 2010 |Pages: 13
ISBN13: 9781605668925|ISBN10: 1605668923|EISBN13: 9781605668932
DOI: 10.4018/978-1-60566-892-5.ch020
Cite Chapter Cite Chapter

MLA

Chang, Jeffrey, et al. "Process Re-Engineering Success in Small and Medium Sized Enterprises." Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, IGI Global, 2010, pp. 363-375. https://doi.org/10.4018/978-1-60566-892-5.ch020

APA

Chang, J., Levy, M., & Powell, P. (2010). Process Re-Engineering Success in Small and Medium Sized Enterprises. In M. Cruz-Cunha (Ed.), Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions (pp. 363-375). IGI Global. https://doi.org/10.4018/978-1-60566-892-5.ch020

Chicago

Chang, Jeffrey, Margi Levy, and Philip Powell. "Process Re-Engineering Success in Small and Medium Sized Enterprises." In Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, 363-375. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-892-5.ch020

Export Reference

Mendeley
Favorite

Abstract

The factors that lead to business process re-engineering (BPR) success in small and medium-sized enterprises (SMEs) are not clearly understood. This article reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology and resource. Eight Taiwanese case studies are used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment and strategic direction and is dependent upon customer relations, IS involvement and financial resources.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.