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Contrasting Approaches to Preparedness: A Reflection on Two Case Studies

Contrasting Approaches to Preparedness: A Reflection on Two Case Studies

Lorraine Warren, Ted Fuller
Copyright: © 2010 |Pages: 12
ISBN13: 9781605668925|ISBN10: 1605668923|ISBN13 Softcover: 9781616924584|EISBN13: 9781605668932
DOI: 10.4018/978-1-60566-892-5.ch022
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MLA

Warren, Lorraine, and Ted Fuller. "Contrasting Approaches to Preparedness: A Reflection on Two Case Studies." Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, IGI Global, 2010, pp. 400-411. https://doi.org/10.4018/978-1-60566-892-5.ch022

APA

Warren, L. & Fuller, T. (2010). Contrasting Approaches to Preparedness: A Reflection on Two Case Studies. In M. Cruz-Cunha (Ed.), Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions (pp. 400-411). IGI Global. https://doi.org/10.4018/978-1-60566-892-5.ch022

Chicago

Warren, Lorraine, and Ted Fuller. "Contrasting Approaches to Preparedness: A Reflection on Two Case Studies." In Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions, edited by Maria Manuela Cruz-Cunha, 400-411. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-892-5.ch022

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Abstract

This chapter reflects on ongoing research in SMEs in the manufacturing and service sectors. It contrasts different approaches to the issue of preparedness from an organisational and social perspective, in two cases where new enterprise-wide business processes were implemented and integrated in different settings. In both cases, the emergence of new systems presented a huge challenge to companies hard-pressed to marshal the resources to mount effective change and implementation projects on this scale. The cases presented enable a comparison of different strategies used, one firm responding to organic growth, and the other to rapid industry-driven change. The chapter focuses not on the implementations per se, but instead on the issue of preparedness for change. The chapter concludes by drawing out general lessons concerning how to support and maintain organisational preparedness for enterprise wide change in different industry settings.

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