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Usability Methodologies for Spoken Dialogue Web Interfaces

Usability Methodologies for Spoken Dialogue Web Interfaces

Dimitris Spiliotopoulos, Georgios Kouroupetroglou
Copyright: © 2010 |
ISBN13: 9781605668963|ISBN10: 1605668966|ISBN13 Softcover: 9781616922344|EISBN13: 9781605668970
DOI: 10.4018/978-1-60566-896-3.ch008
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MLA

Spiliotopoulos, Dimitris, and Georgios Kouroupetroglou. "Usability Methodologies for Spoken Dialogue Web Interfaces." Integrating Usability Engineering for Designing the Web Experience: Methodologies and Principles, edited by Tasos Spiliotopoulos, et al., IGI Global, 2010, pp. 149-65. https://doi.org/10.4018/978-1-60566-896-3.ch008

APA

Spiliotopoulos, D. & Kouroupetroglou, G. (2010). Usability Methodologies for Spoken Dialogue Web Interfaces. In T. Spiliotopoulos, P. Papadopoulou, D. Martakos, & G. Kouroupetroglou (Eds.), Integrating Usability Engineering for Designing the Web Experience: Methodologies and Principles (pp. 149-65). IGI Global. https://doi.org/10.4018/978-1-60566-896-3.ch008

Chicago

Spiliotopoulos, Dimitris, and Georgios Kouroupetroglou. "Usability Methodologies for Spoken Dialogue Web Interfaces." In Integrating Usability Engineering for Designing the Web Experience: Methodologies and Principles, edited by Tasos Spiliotopoulos, et al., 149-65. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-896-3.ch008

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Abstract

This chapter presents the state-of-the-art in usability issues and methodologies for spoken dialogue web interfaces along with the appropriate designer-needs analysis. It is planned to unfold a theoretical perspective to the usability methodology and provide a framework description for creating and testing usable content and applications for conversational interfaces. Main concerns include the problem identification of design issues for usability design and evaluation, the use of customer experience for the design of voice-web interfaces and dialogue, and the problems that arise from real-life deployment. Moreover, it discusses the hands-on approaches for applying usability methodologies in a spoken dialogue web application environment, including methodological and design issues, resource management, implementation using existing technologies for usability evaluation in several stages of the design and deployment.

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