Knowledge Development and Social Change through Technology: Emerging Studies

Knowledge Development and Social Change through Technology: Emerging Studies

Copyright: © 2011 |Pages: 344

ISBN13: 9781609605070|ISBN10: 1609605071|EISBN13: 9781609605087

DOI: 10.4018/978-1-60960-507-0

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MLA

Coakes, Elayne, editor. Knowledge Development and Social Change through Technology: Emerging Studies. IGI Global, 2011. https://doi.org/10.4018/978-1-60960-507-0

APA

Coakes, E. (Ed.). (2011). Knowledge Development and Social Change through Technology: Emerging Studies. IGI Global. https://doi.org/10.4018/978-1-60960-507-0

Chicago

Coakes, Elayne, ed. Knowledge Development and Social Change through Technology: Emerging Studies. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-507-0

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Sociotechnical theory, which focuses on the interplay between social and technical behaviors in a society or organization, encourages critical discussion of the relationship between individuals and technology.

Knowledge Development and Social Change through Technology: Emerging Studies reviews practices that lead to social and organizational change and how these practices are influenced by technology. Focusing on applications and approaches, this book encourages focused research on societal change and growth on an organizational level.

Table of Contents

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Front Materials

Title Page

Copyright Page

Preface

Chapters

Chapter 1

A Meta-Analysis of the Direction and State of Sociotechnical Research in a Range of Disciplines: For Practitioners and Academics (pages 1-41)

Elayne Coakes, Jim Coakes

This is the first in a series of articles providing a meta-analysis of journal articles using sociotechnical approaches as a dominant theme. In this article we look at the article repository Business Source Complete and two specific...

Chapter 2

My Top 10 Lessons on Lessons Learned Systems: Commentary: (pages 42-45)

Jay Liebowitz

Many organizations embark on their knowledge management journey via a lessons learned program. This may entail establishing a lessons learned process for the organization to follow, as well as a lessons learned or best practices...

Chapter 3

Leadership can bridge the User-Developer gap (pages 46-56)

David Tuffley

The application of Socio-Technical theory seeks to improve the alignment between the technical and social sub-systems that comprise organisations. The developers who create the technical systems and the people who use the systems are...

Chapter 4

Socially-Aware Design: The ‘Slanty’ Approach (pages 57-63)

Russell Beale

In this article we discuss ‘slanty design’, which incorporate three new principles into a conventional user-centered design process. These are designing for non-goals (things you wish the user not to be able to do); creating...

Chapter 5

Externalized Design: Expressing Social Ideas in Software (pages 64-84)

Anders I. Mørch

In this chapter, the author presents a conceptual framework for early-stage interaction design (EDOS) together with a method for embedding conceptual artifacts in user interfaces. The notion of ‘externalized design’ from postmodern...

Chapter 6

Before the Internet: The Relevance of Socio-Technical Systems Theory to Emerging Forms of Virtual Organisation (pages 85-96)

Ken Eason

Virtual organisations, in which the technology mediates the interactions in the social system, are an emergent form of socio-technical system. This chapter reviews the concepts and techniques of the 50 years of socio-technical...

Chapter 7

Sociotechnical Uses of Social Web Tools During Disasters (pages 97-108)

Liza Potts

Social web tools are being leveraged by participants to communicate throughout their workday as well as during times of crisis. Using the London Bombings of 7 July 2005 as a case study, this chapter illustrates the need for...

Chapter 8

Extending Sociotechnical Design to Project Conception: Knowledge Communication Processes for Situating Technology (pages 109-122)

Constance Kampf

Project management processes offer specific sites for understanding the interplay of the social and the technical. This article focuses on the connection between knowledge and technology through knowledge communication processes...

Chapter 9

Online Friction: Studying Micro-level Sociotechnical Conflicts to Elicit User Experience (pages 123-135)

Jörgen Skågeby

This chapter presents conflicts as a central unit of analysis in investigations of online social media sharing. Social media sharing services generate interesting sociotechnical problems as they often make social structures explicit...

Chapter 10

Socio-Technical Issues of Participatory Design in the Developing World (pages 136-146)

Lynne Dunckley, Souleymane Boundaouda Camara, José Abdelnour-Nocera, Timothy Mwololo Waema

This article describes how the VeSeL project which involves a distributed team of technologists and users from different cultural backgrounds is attempting to manage the process of user involvement and participation. In this case the...

Chapter 11

Integrating the Semiotic into UML via Enhancing and Cross-Validating Use Case with an Enriched Domain Model (pages 147-159)

Samia Oussena, Tim French

Use case models are representation of the way in which users of the system interact with it. The UML specification driven approach to system development enable the use case model to be continuously refined and cross-validated from a...

Chapter 12

The Implementation of Knowledge Management in Service Businesses (pages 160-176)

Pei-Di Shen, Tsang-Hsiung Lee, Chia-Wen Tsai, Yi-Fen Chen

Knowledge management is increasingly being mentioned in practice and research as a mechanism for gaining competitive advantage. Not only the high-tech industry needs to put knowledge management to use, but also the service industry....

Chapter 13

Commentary: Research Needed on Cross-Cultural Generational Knowledge Flows (pages 177-184)

Emil Ivanov, Jay Liebowitz

The primary concern for this commentary is to examine and assess the current state of the research performed in the domain of knowledge flow theory and the relationship between these activities and the ways they are affected within...

Chapter 14

The Essence of Organizational Knowledge: A Social Epistemology Perspective (pages 185-194)

Fei Gao

The relationships between organizational static substance knowledge with ‘belief’, ‘the true’, ‘true belief’, or ‘justified true belief’ have been outlined briefly in 2003. In this article, through combining new research outcomes, I...

Chapter 15

Shifting Legitimation along Information Infrastructures Growth: Local Social Embeddedness, Global Organizational Fields, and Full Scale Coverage1 (pages 195-205)

Gianluca Miscione

This chapter addresses the institutional dimension of scaling of information systems through the interplay of globally distributed software development with organizational processes. Through examining various phases of a long term...

Chapter 16

The Technopolitics of the Ethiopian Nation (pages 206-222)

Iginio Gagliardone

This chapter addresses how state actors in the developing world have influenced technology adoption and favoured the diffusion of certain uses of ICTs while discouraging others. Drawing upon extensive field research and looking at...

Chapter 17

Research on a Case of Technology Transfer Between France and China (pages 223-231)

Clément Ruffier

Traditional technology transfer projects are based on the assumption that they can provide direct economic and social development for the receiving countries. In social sciences, this approach is called “technology determinism”: it...

Chapter 18

Office on the Move: Mobile Phones and Entrepreneurship in China1 (pages 232-247)

Mei Wu, Haiyun Lin

This study, applying social shaping of technology complemented with affordance theory and domestication theory, qualitatively analyses implications of the mobile phone constructed by entrepreneurs in Fujian Province, China. Findings...

Chapter 19

A Deeply Embedded Sociotechnical Strategy for Designing ICT for Development (pages 248-265)

Andy Dearden, Syed Mohammed Haider Rizvi

Development is a social phenomenon. Information and Communication Technologies (ICT) are a technical phenomenon. Therefore, ICT for development is inescapably a socio-technical phenomenon. For this reason, ICT design efforts that...

Chapter 20

Affective Factors for Successful Knowledge Management (pages 266-276)

Peter A.C. Smith

The author proposes that any effort to successfully manage knowledge must be concerned not only with relevant technology, but also with the plethora of affective factors present in the workforce. The author’s objective is to heighten...

Back Materials

Compilation of References

About the Contributors

Index

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