Welcome to the InfoSci Platform
Reference Hub4
A Model for Building Trust in E-Government

A Model for Building Trust in E-Government

Stephen M. Mutula
Copyright: © 2011 |Pages: 19
ISBN13: 9781616920128|ISBN10: 1616920122|ISBN13 Softcover: 9781616923761|EISBN13: 9781616920135
DOI: 10.4018/978-1-61692-012-8.ch002
Cite Chapter Cite Chapter

MLA

Mutula, Stephen M. "A Model for Building Trust in E-Government." Frameworks for ICT Policy: Government, Social and Legal Issues, edited by Esharenana E. Adomi, IGI Global, 2011, pp. 15-33. https://doi.org/10.4018/978-1-61692-012-8.ch002

APA

Mutula, S. M. (2011). A Model for Building Trust in E-Government. In E. Adomi (Ed.), Frameworks for ICT Policy: Government, Social and Legal Issues (pp. 15-33). IGI Global. https://doi.org/10.4018/978-1-61692-012-8.ch002

Chicago

Mutula, Stephen M. "A Model for Building Trust in E-Government." In Frameworks for ICT Policy: Government, Social and Legal Issues, edited by Esharenana E. Adomi, 15-33. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-012-8.ch002

Export Reference

Mendeley
Favorite

Abstract

E-government is a new and complex field which is yet to be clearly understood because of lack of a well developed theoretical framework. E-government provides a platform for different forms of interactions such as business to business (B2B), citizens to government (C2G), government to government (G2G), business to government (B2G), etc. These interactions raise several ethical issues which have implications on citizens’ trust in e-government. This chapter proposes a model for building trust of citizens in e-government. The proposed model is premised on five trust pillars: ethical/human; information/content; technical; policy/legal; and political/governance. Each of these pillars has several dimensions adapted from various existing user satisfaction tools or frameworks such as Service Quality (SERVQUAL), trust formation framework, technology acceptance model, information systems success model, and many more. The chapter also covers history of e-government; models of e-government interactions; e-government trust related models; theoretical basis of trust; causes of distrust in e-government; challenges of applications of ICT in e-government; framework for building trust in e-government; and future trends of trust in e-government.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.