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Factors Influencing Users‘ Intention to Continue Using ERP Systems

Factors Influencing Users‘ Intention to Continue Using ERP Systems

Ahmed Elragal, Dalia Birry
Copyright: © 2011 |Pages: 19
ISBN13: 9781616920203|ISBN10: 1616920203|ISBN13 Softcover: 9781616923808|EISBN13: 9781616920210
DOI: 10.4018/978-1-61692-020-3.ch019
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MLA

Elragal, Ahmed, and Dalia Birry. "Factors Influencing Users‘ Intention to Continue Using ERP Systems." Enterprise Information Systems Design, Implementation and Management: Organizational Applications, edited by Maria Manuela Cruz-Cunha and Joao Varajao, IGI Global, 2011, pp. 300-318. https://doi.org/10.4018/978-1-61692-020-3.ch019

APA

Elragal, A. & Birry, D. (2011). Factors Influencing Users‘ Intention to Continue Using ERP Systems. In M. Cruz-Cunha & J. Varajao (Eds.), Enterprise Information Systems Design, Implementation and Management: Organizational Applications (pp. 300-318). IGI Global. https://doi.org/10.4018/978-1-61692-020-3.ch019

Chicago

Elragal, Ahmed, and Dalia Birry. "Factors Influencing Users‘ Intention to Continue Using ERP Systems." In Enterprise Information Systems Design, Implementation and Management: Organizational Applications, edited by Maria Manuela Cruz-Cunha and Joao Varajao, 300-318. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-020-3.ch019

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Abstract

There has been an increasing interest in ERP systems in both research and practice in the last decade. But unfortunately in many occasions a lot of companies have stopped using these systems after they went-live with the implementation. This study is an attempt to reveal the factors influencing users‘ intention to continue using the ERP system. A survey was sent to respondent gaining a number of 223 responses. A hypothesized model was developed based on three theories; TAM, ECT, and TPB. The model was tested using regression analysis of the collected responses. Results showed that users‘ intension to continue using the ERP systems are affected by: perceived usefulness, satisfaction, subjective norm, and perceived behavior control. Meanwhile, perceived usefulness is affected by confirmation and subjective norm while satisfaction is affected by perceived usefulness and confirmation.

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