MLA
Wagner, Lynnda, and Jean-Paul Van Belle. "Web Mining for Strategic Competitive Intelligence: South African Experiences and a Practical Methodology." Knowledge Management in Emerging Economies: Social, Organizational and Cultural Implementation, edited by Minwir Al-Shammari, IGI Global, 2011, pp. 1-19. https://doi.org/10.4018/978-1-61692-886-5.ch001
APA
Wagner, L. & Van Belle, J. (2011). Web Mining for Strategic Competitive Intelligence: South African Experiences and a Practical Methodology. In M. Al-Shammari (Ed.), Knowledge Management in Emerging Economies: Social, Organizational and Cultural Implementation (pp. 1-19). IGI Global. https://doi.org/10.4018/978-1-61692-886-5.ch001
Chicago
Wagner, Lynnda, and Jean-Paul Van Belle. "Web Mining for Strategic Competitive Intelligence: South African Experiences and a Practical Methodology." In Knowledge Management in Emerging Economies: Social, Organizational and Cultural Implementation, edited by Minwir Al-Shammari, 1-19. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-886-5.ch001
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