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Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers

Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers

Christian Ehrlich, Sashenka Milston, Robert van der Veen
Copyright: © 2021 |Pages: 24
ISBN13: 9781799872399|ISBN10: 1799872394|ISBN13 Softcover: 9781799872405|EISBN13: 9781799872412
DOI: 10.4018/978-1-7998-7239-9.ch005
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MLA

Ehrlich, Christian, et al. "Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers." Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life, edited by André Riani Costa Perinotto, et al., IGI Global, 2021, pp. 84-107. https://doi.org/10.4018/978-1-7998-7239-9.ch005

APA

Ehrlich, C., Milston, S., & van der Veen, R. (2021). Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers. In A. Perinotto, V. Mayer, & J. Soares (Eds.), Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life (pp. 84-107). IGI Global. https://doi.org/10.4018/978-1-7998-7239-9.ch005

Chicago

Ehrlich, Christian, Sashenka Milston, and Robert van der Veen. "Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers." In Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life, edited by André Riani Costa Perinotto, Verônica Feder Mayer, and Jakson Renner Rodrigues Soares, 84-107. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-7239-9.ch005

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Abstract

This chapter describes evidence-based happiness techniques that are highly relevant for workers in the tourism and hospitality industries. Although happiness creates success for many stakeholders, there is limited evidence on how to increase the happiness of workers in these industries as the focus has predominantly been on the happiness of the customers. The authors fill this gap in the literature by presenting three proven interventions that are particularly relevant to these sectors: job crafting, acts of kindness, and gratitude exercises. The chapter explains what these concepts are and how they work. It also provides specific examples of how they can be implemented into tourism and hospitality organisations.

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