Organizational Achievement and Failure in Information Technology Management

Organizational Achievement and Failure in Information Technology Management

Mehdi Khosrow-Pour, D.B.A.

Copyright: © 2000 |Pages: 265

ISBN13: 9781878289834|ISBN10: 1878289837|EISBN13: 9781930708716

DOI: 10.4018/978-1-878289-83-4

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MLA

Khosrow-Pour, D.B.A., Mehdi, editor. Organizational Achievement and Failure in Information Technology Management. IGI Global, 2000. https://doi.org/10.4018/978-1-878289-83-4

APA

Khosrow-Pour, D.B.A., M. (Ed.). (2000). Organizational Achievement and Failure in Information Technology Management. IGI Global. https://doi.org/10.4018/978-1-878289-83-4

Chicago

Khosrow-Pour, D.B.A., Mehdi, ed. Organizational Achievement and Failure in Information Technology Management. Hershey, PA: IGI Global, 2000. https://doi.org/10.4018/978-1-878289-83-4

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With the success of the widely acclaimed first volume of this series (Success and Pitfalls of IT Management), comes the second volume, Organizational Achievement and Failure in Information Technology Management. This book is a collection real-life cases that focus on both achievements attained with the successful utilization of information technology as well as failures suffered as a result of substandard use and management of IT resources in organizations. Cases deal with issues that affect a wide variety of organizations--large and small businesses, government organizations and educational institutions.

This book also appeared as the journal, Annals of Cases on Information Technology: Applications and Management in Organizations, Volume 2.

Table of Contents

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Front Materials

Title Page

Copyright Page

Preface

Chapters

Chapter 1

The Information Plan for Celerity Enterprises, Inc: A Teaching Case (pages 1-23)

Laurie Schatzberg

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment. Several...

Chapter 2

The Application of IT for Competitive Advantage at Keane, Inc. (pages 24-38)

Mark R. Andrews, Raymond Papp

The Keane Company, founded in 1965 by John F. Keane, has grown from a local software service company into a national firm which has three operating divisions and over 45 branches throughout the United States, Canada and the United...

Chapter 3

Big-Bang ERP Implementation at a Global Company (pages 39-60)

Nava Pliskin, Marta Zarotski

Dead Sea Works is an international multi-firm producer of Potash and other chemicals whose sales for 1998 were about $500 million. In 1996, the Information Systems group convinced top management to pursue a big-bang ERP...

Chapter 4

An Innovative Adaptation of General Purpose Accounting Software for a Municipal Social Services Agency (pages 61-76)

Andrew Schiff, Tigineh Mersha

Organizations with unique characteristics and transaction processing requirements, such as government agencies, often satisfy these requirements by (a) acquiring software from vendors who have developed applications for that...

Chapter 5

From Pilot to Practice: Streamlining Procurement and Engineering at Lawrence Livermore National Laboratory (pages 77-90)

Judith Gebauer, Frank Farber

In this case study we report on how Lawrence Livermore National Laboratory (LLNL) is utilizing emerging technologies to support engineering and procurement processes. In the context of a major construction project, the National...

Chapter 6

Deploying Distributed Computing: Parking Gets a New System (pages 91-108)

Steve Sawyer, William Gibbons

This teaching case describes the efforts of one department in a large organization to migrate from an internally developed, mainframe-based, computing system to a system based on purchased software running on a client/server...

Chapter 7

Learning Technology Management While Teaching Technology Management: A Trial of Distance Learning in Higher Education (pages 109-123)

Linda L. Brennan, Victoria E. Johnson

This case study presents an evaluation pilot of a technology-enabled service, specifically a distance learning program at a university. The primary intent of the case is to illustrate the management of a trial evaluation of an...

Chapter 8

Laurier IT Priorities (pages 124-147)

Ron Craig

The newly appointed IT officer at a smaller Canadian university must reassess her priorities. Given her mandate by a president who has just left, she wonders what the direction of the new president will be. With two months on the...

Chapter 9

Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors (pages 148-168)

Ann McCready, Andrew Doswell

This case study, about the introduction of networked PCs in a local government office in Perth, Scotland, focuses on the importance of organizational and social factors during the implementation process. The implementation of the...

Chapter 10

Isobord's Geographic Information System (GIS) Solution (pages 169-186)

Derrick J. Neufeld, Scott Griffith

Isobord, a start-up company that is setting up a new strawboard production plant in Manitoba, Canada, is facing critical operational problems that threaten its future. Isobord’s product is a high quality particleboard substitute that...

Chapter 11

The Value of Coin Networks: The Case of Automotive Network Exchange (pages 187-213)

Andrew Borchers, Mark Demski

As a response to strong competitive pressures, the U.S. automotive industry has actively employed Electronic Data Interchange in communications between suppliers and carmakers for many years. This case reviews the recent development...

Chapter 12

Reorganizing Information Technology Services in an Academic Environment (pages 214-232)

Marcy Kittner, Craig Van Slyke

Primarily due to ongoing changes in available technology and financial constraints at a four-year, private university, the Information Technology Department has gone through several iterations of organizational restructuring over the...

Chapter 13

Evolution of an Executive Information System: The Replenishment Data Warehouse at JeansWear (pages 233-248)

Hamid Nemati, Keith Smith

This case highlights factors that provided the impetus for changing a successful EIS into a data warehouse at the VF Corporation. The data warehouse was developed to aid JeansWear, a division of VF, with its...

Chapter 14

Implementation Failure of an Integrated Software Package: A Case Study from the Far East (pages 249-262)

Suprateek Sarker, Saonee Sarker

The case study describes the process of implementation of an integrated software package at the Thai subsidiary (SMTL) of a Hong Kong-based multinational company (SMHK) engaged in the manufacturing of electronic equipment. Several...

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