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Challenges of Information Technology Management in the 21st Century

Challenges of Information Technology Management in the 21st Century

Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
Copyright: © 2000 |Pages: 1240
ISBN13: 9781878289841|EISBN13: 9781466665316
DOI: 10.4018/978-1-878289-84-1
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MLA

Khosrow-Pour, D.B.A., Mehdi. "Challenges of Information Technology Management in the 21st Century." IGI Global, 2000. 1-1240. Web. 18 Apr. 2024. doi:10.4018/978-1-878289-84-1

APA

Khosrow-Pour, D.B.A., M. (2000). Challenges of Information Technology Management in the 21st Century (pp. 1-1240). doi:10.4018/978-1-878289-84-1

Chicago

Khosrow-Pour, D.B.A., Mehdi. "Challenges of Information Technology Management in the 21st Century." 1-1240 (2000), accessed April 18, 2024. doi:10.4018/978-1-878289-84-1

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Proceedings from one of the first IRMA conferences, Challenges of Information Technology Management in the 21st Century, covers pivotal developments in Computer Science and Information Technology. With international scholars from leading universities, this Proceedings offers a contemporary foundation for the study of Information Resources Management.

Table of Contents

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Paper 1
Costing IS Services: Avoiding the Sting in the Tail
Graeme Altmann (Deakin University, Australia), Gweneth Norris (Deakin University, Australia), Matthew Pigdon (Deakin University, Australia). Pages 11-15.
Activity-based costing (ABC) is an accounting methodology that is said to analyze business costs more precisely than traditional cost accounting to give managers a more accurate picture...
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Paper 2
Disaster Recovery Planning by Health Maintenance Organizations: The Role of Business Impact Analysis and Testing
Kakoli Bandyopadhyay (Lamar University, USA). Pages 16-20.
With increasing dependence on information technology, Health Maintenance Organizations (HMOs) need Disaster Recovery Planning to protect their information systems environment. This pape...
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Paper 3
Using Expert System Technology for New Venture Strategy Planning
Dorothy G. Dologite (Baruch College, USA), Robert J. Mockler (St. John’s University, USA), Marc E. Gartenfeld (St. John’s University, USA). Pages 29-33.
The research presented in this paper is concerned with the question “Can advanced information systems, such as expert knowledge-based systems (EKBS), help in new business strategy formu...
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Paper 4
ERP Implementations: The Role of Implementation Partners and Knowledge Transfer
Marc N. Haines (University of Georgia, USA), Dale L. Goodhue (University of Georgia, USA). Pages 34-38.
ERP systems are difficult and costly to implement. Studies show that a large portion of the overall implementation cost can be attributed to consulting fees. Therefore it becomes crucia...
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Paper 5
Data Warehouse Schemas: A Software Engineering Approach towards an Efficient Modeling of Complex, Dynamic Conceptual Schemas
Reinhard Jung (University of St. Gallen, Switzerland), Robert Winter (University of St. Gallen, Switzerland). Pages 51-55.
In contrast to most traditional information systems which are based on a static, consistent view of transactional data, a data warehouse comprises several stages of data integration and...
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Paper 6
Deploying the Business Case to Reduce the Risk of Large Scale Data Warehousing
Reinhard Jung (University of St. Gallen, Switzerland), Stefan Schwarz (University of St. Gallen, Switzerland). Pages 46-50.
Managers of large data warehousing projects often put project failure down to organizational resistance. Technical requirements are usually not considered to be crucial for project succ...
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Paper 7
Teaching Information Systems Policy: Electronic Sophism?
David A. Banks (University of South Australia, Australia). Pages 68-71.
This paper describes the delivery of a third year undergraduate Information Systems Policy subject in which use was made of ‘debate’ as a way of exploring underlying value systems in po...
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Paper 8
Pre-teaching Technical Vocabulary in an Introductory Information Systems Course: An Experiment Involving Non-native Speakers of English
Hazel Chan (University of Auckland, New Zealand). Pages 74-78.
Learning a programming application can be considered similar to learning another language. Students have to learn the terminology, their functions (ie. grammar) and the skill of writing...
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Paper 9
Bridging the Gap Between Hard and Soft Information Genres
Anne Karjalainen (University of Jyvaskyla, Finland), Airi Salminen (University of Jyvaskyla, Finland). Pages 92-95.
The genre theory has been earlier introduced as a means for analyzing organizational communication. The terms hard and soft information genre have been employed to refer to the extent a...
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Paper 10
Re-engineering the Role of the Internal Auditor in ERP Solutions
Haider H. Madani (King Fahd University of Petroleum and Minerals, Saudi Arabia). Pages 103-105.
Implementation of an Enterprise Resource Planning (ERP) solution is basically a matter of implementing business process re-engineering. The internal auditor needs to assess the risks as...
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Paper 11
Coping with ’Requirements-Uncertainty’: The Theories-of-Action of Experienced IS Project Managers
Tony Moynihan (Dublin City University, Ireland). Pages 116-120.
The notion of ‘requirements-uncertainty’ has received a lot of attention in the Information Systems and Software Engineering literature. As the level of uncertainty of user-requirements...
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Paper 12
Handling Large Databases in Data Mining
M. Mehdi Owrang (American University, USA). Pages 121-125.
Current database technology involves processing a large volume of data in order to discover new knowledge. The high volume of data makes discovery process computationally expensive. In...
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Paper 13
Development and Testing of an Instrument for Measuring the User Evaluations of Information Technology in Health Care
Parag C. Pendharkar (Penn State Harrisburg, USA), Mehdi Khosrow-Pour (Penn State Harrisburg, USA), James Rodger (Indiana University of Pennsylvania, USA). Pages 126-129.
We use task-technology-fit model to develop an instrument for obtaining user evaluations of IT in health care. Our results indicate that task-technology fit along with individual charac...
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Paper 14
Size and Culture as Determinants of IT Strategy in International Supply Chain Management
Barry Shore (University of New Hampshire, USA). Pages 148-150.
The objective in supply chain management is to manage all activities associated with the flow of products and services from the beginning of the manufacturing or processing cycle throug...
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Paper 15
An Internet Based Architecture Satisfying the Distributed Building Site Metaphor
Fabien Costantini (CEDRIC-Centre D’Etudes et de Recherche en Informatique CNAM, France), Antoine Sgambato (CEDRIC-Centre D’Etudes et de Recherche en Informatique CNAM, France), Christian Toinard (CEDRIC-Centre D’Etudes et de Recherche en Informatique CNAM, France), Nicolas Chevassus (AEROSPATIALE-MATRA Centre Commun de Recherches, France), Francois Gaillard. Pages 151-155.
Virtual reality offers new possibilities of cooperation for the concept phase of a product development. The deployment of a cooperative system suffers mainly from the client-server appr...
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Paper 16
Reconfiguration in Tightly-Coupled Conferencing Environments
Dirk Trossen (University of Technology Aachen, Germany), Wolf-Christian Eickhoff (University of Technology Aachen, Germany). Pages 156-160.
An efficient conference service facilitates the implementation and run-time control of conference applications. Beside key features of a conference service like conference management, m...
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Paper 17
Identifying Business Components Using Conceptual Models
Klement J. Fellner (Otto-von-Guericke-University Magdeburg, Germany), Klaus Turowski (Otto-von-Guericke-University Magdeburg, Germany). Pages 161-165.
In general, a business component is a software unit that carries out business tasks in a given business area, e.g. production planning, accounting, or materials management. Using busine...
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Paper 18
Organizational Learning by ’Segmented Networks’: Breeding Variations and Similarities Together - What is Optimum?
Bishwajit Choudhary (Bankenes BetalingsSentral A/S, Norway). Pages 188-191.
Researchers have long argued that a ‘right’ degree of closeness among team members is necessary for innovation. At unhealthy extremes, while closeness leads to cloning and copycat attit...
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Paper 19
Organizational Controls as Enablers and Constraints in Successful Knowledge Management Systems Implementation
Yogesh Malhotra (@Brint.com L. L. C. & Florida Atlantic University, USA). Pages 192-196.
Many current implementations of organizational knowledge management, although based on the most advanced information technologies, are hobbled by the pervading organizational controls....
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Paper 20
Behind the Celtic Tiger: Key Issues in the Management of Information Technology in Ireland in the Late 1990’s
Joseph McDonagh (University of Dublin, Ireland), Andrew Harbison (University of Dublin, Ireland). Pages 197-201.
Like most of its counterparts in the developed world, in the last ten years the Irish economy has become highly dependent on information technology (IT), both as a source of export earn...
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Paper 21
The Journey to IS Organizational Maturity: A Case Study of a CMM Level 3 IS Organization
Kay M. Nelson (The University of Utah, USA), Mari Buche (The University of Kansas Graduate School of Business, USA), Mehdi Ghods (The Boeing Company, USA). Pages 212-216.
This paper describes how a 500 person information systems (IS) organization within the Bluejay Company (a pseudonym) used the Software Engineering Institute’s (SEI) Capability Maturity...
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Paper 22
Old Dogs and New Tricks: Retraining Legacy Programmers in Object Oriented Technology
H. James Nelson (The University of Utah, USA), Deb Armstrong (The University of Kansas, USA). Pages 217-221.
Faced with a chronic shortage of skilled object-oriented programmers, and burdened with an oversupply of procedural programmers leaving Y2K projects, organizations must find ways of ret...
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Paper 23
Activity Theory as a Theoretical Foundation for Information Systems Research
George Ditsa (University of Wollongong, Australia), Joseph Davis (University of Wollongong, Australia). Pages 240-244.
Theoretical models from social psychology have been widely used by information systems researchers as theoretical foundations to explain and predict information systems use. Unfortunate...
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Paper 24
Visualizing Legal Systems for Information Retrieval
Virpi Lyytikainen (University of Jyvaskyla, Finland), Pasi Tiitinen (University of Jyvaskyla, Finland), Airi Salminen (University of Jyvaskyla, Finland), Laurent Mercier (Atos S. A., Belgium), Jean-Luc Vidick (Atos S. A., Belgium). Pages 245-249.
The need for legal information from foreign countries and the various levels of legislation in Europe is greater than ever before. Due to the increase in legal information repositories...
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Paper 25
Rapid Video Browsing on a VCR Using a TV Set-top Box
Anand Balachandran (University of California, USA), P. Venkat Rangan (University of California, USA). Pages 250-254.
The era of interactive TV will be characterized by value-added services wherein users can shop, play games and receive video-on-demand - all using their television. In this paper, we de...
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Paper 26
Artificial Intelligence in an Ecological Application
M. L. Hines (University of Missouri-Kansas City, USA), J. Pang (University of Missouri-Kansas City, USA), C. Butterfield (Chadron State College, USA). Pages 265-268.
The Range Ecology group of the Department of Agronomy at the University of Nebraska, Lincoln, has been investigating the natural re-vegetation of an area previously grazed by cattle. Th...
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Paper 27
A Conceptual Model Toward a Flexible GSS Coordination Structure
Youngjin Kim (Long Island University, USA), Yongbeom Kim (Fairleigh Dickinson University, USA). Pages 288-291.
Though many GSS research findings suggest the benefits of restricting group interaction to GSS-prescribed procedures and rules, called a coordination structure, these findings cannot be...
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Paper 28
Connectionist Models for Tracing User-task Profiles
Qiyang Chen (Montclair State University, USA), John Wang (Montclair State University, USA), Qiang Tu (Montclair State University, USA). Pages 292-294.
This paper discusses an approach of modeling users’ task related characteristics in interactive systems. Connectionist models are used to trace the on-going interaction and user-task pr...
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Paper 29
The Ideology of the Information Wave (IW)
Andrew Targowski (Independent Researcher, USA), Omar Khalil (University of Massachusetts Dartmouth, USA). Pages 295-298.
The paper is a general review of Information Wave’s (IW) ideologies. IW is an ongoing process of political (ideological), economic, social, and technical configurations and relations. C...
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Paper 30
A Method to Determine the Fraction of the Scientific Literature Within A Domain that is Available on the World Wide Web
Ketil Perstrup (Copenhagen University, Denmark). Pages 308-311.
The World Wide Web is often seen as a way for scientists and professionals to disseminate information to people outside their own communities. The current World Wide Web search engines...
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Paper 31
Organization on Intranet - An Agent Based Approach
Urs Hengartner (UBS AG Basel, Switzerland), Elisabeth Maier (UBS AG Basel, Switzerland), Christos Kefos (IFI, Switzerland), Lutz Richter (IFI, Switzerland), Reinhard Riedl (IFI, Switzerland), Martina Klose (University of St. Gallen, Switzerland), Ulrike Lechner (University of St. Gallen, Switzerland), Olga Miler (University of St. Gallen, Switzerland), Beat Schmid (University of St. Gallen, Switzerland). Pages 316-319.
With Intranets as communication channels inhabited by an ensemble of agents, we present a concept to envision, model and implement communication channels for organizations. The approach...
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Paper 32
European Electronic Service Infrastructure Building: Drifting into the Future?
Ake Gronlund (Umea University, Sweden). Pages 330-333.
Delivery of electronic services requires a service infrastructure including organisational solutions for logistics and client-organisation interactions. We report a study covering three...
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Paper 33
A Comparative Assessment of the Costs, Benefits and Risks of Tracking Stock Prices with Intelligent Agents as Compared to Traditional Investing
Patrick Doran (Hawaii Pacific University, USA), M. Khristian McAlister (University of Alabama at Birmingham, USA), James Floody (Hawaii Pacific University, USA). Pages 337-341.
This research examines investor’s perceptions of the costs, benefits and risks of using intelligent agents for trading on-line. Telephone interviews were conducted with potential invest...
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Paper 34
A Structure- and Content-based Multimedia Information Retrieval System for XML Documents
Du-Seok Jin (Chonbuk National University, South Korea), Jeong-Jae Lee (Chonbuk National University, South Korea), Jaewoo I. Chang (Chonbuk National University, South Korea). Pages 342-346.
Because the number of XML documents is dramatically increasing, we need to develop a multimedia information retrieval system which can support both the retrieval based on document struc...
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Paper 35
Automatic Generation of Requirement Scenarios
Gyeung-min J. Kim (Portland State University, USA), Rohae Myung (Korea University, Korea). Pages 430-433.
Participatory Design (PD) methodology has been used to develop user acceptable systems by accommodating various needs of users at the early stage of system development. However, PD is c...
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Paper 36
The Noise Factor: Irrelevant Search Results on the World Wide Web
Wendy Lucas (Bentley College, USA). Pages 354-358.
Finding information on the World Wide Web is easy; finding relevant information is not. While search engines provide a more directed approach to resource discovery than browsing, the pa...
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Paper 37
ICT Diffusion and Strategic Role within Italian SMEs
Giacomo Buonanno (Universita Cattaneo, Italy), Stefano Gramignoli (Universita Cattaneo, Italy), Aurelio Ravarini (Universita Cattaneo, Italy), Marco Tagliavini (Universita Cattaneo, Italy), Donatella Sciuto (Politecnico di Milano, Italy). Pages 373-378.
Information System literature is rich in studies concerning the impact of Information and Communication Technologies (ICT) on organizations. This paper, however, focuses on a specific c...
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Paper 38
Evaluating Evolutionary Information Systems
Nandish V. Patel (Brunel University, UK). Pages 379-383.
Most information technology evaluation research and practice is either done before the decision to invest or after it. This type of evaluation is suitable for methodological information...
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Paper 39
Measuring Information Health: A Planning and Evaluation Tool to Support IRM Practice
Daniel L. Moody (University of Melbourne, Australia). Pages 388-392.
Most Information Resource Management (IRM) groups do not have any quantitative basis for planning, prioritising or measuring the results of their activities. As a result, the practice o...
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Paper 40
Implementing Practical Metrics in an Outsourcing Environment
Eugene G. McGuire (American University, USA), Karen A. McKeown (Keane, Inc., USA). Pages 398-401.
IT firms that specialize in outsourcing must provide assurances to their customers that they are adding value to that business relationship. The purpose of this paper is to describe a p...
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Paper 41
The Web, the Spider and the Fly: A Cautionary Tale for SMEs Going Online
Shirley Bode (Edith Cowan University, Australia), Janice M. Burn (Edith Cowan University, Australia). Pages 402-405.
Electronic commerce is often considered too expensive, technologically complicated and unsuitable for the small business environment and is not seen as a core activity for most small en...
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Paper 42
SM e-business - Strategies for Success
Emmanuel O. Tetteh (Edith Cowan University, Australia), Janice M. Burn (Edith Cowan University, Australia). Pages 406-409.
The World Wide Web (WWW) provides unique opportunities for small and medium-sized enterprises (SMEs) to build effective global infrastructures in at least three ways. First Internet-bas...
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Paper 43
Impacts of Software Agents in eCommerce Systems on Customer’s Loyalty and on Behavior of Potential Customers
Juergen Seitz (Viadrina University, Germany), Eberhard Stickel (Viadrina University, Germany), Krzysztof Woda (Viadrina University, Germany). Pages 410-414.
Most of the software agents only perform simple product price comparisons; some support the purchase of products or the negotiation over multiple terms of a transaction, such as e. g. w...
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Paper 44
Knowledge Management Systems: Using Technology to Enhance Organizational Learning
Richard Morse (IBM, USA). Pages 426-429.
Knowledge management seeks to understand how individuals in organizational settings acquire, create, store, and use knowledge. Technology developments such as the World Wide Web, relati...
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Paper 45
Design Patterns in Architectures Based on Use Cases
Alfredo Matteo (Universidad Central de Venezuela, Venezuela), Christiane Metzner (Universidad Central de Venezuela, Venezuela). Pages 434-436.
Object-orientation claims to promote reuse and therefore reduce development time and improve software quality. The reuse originally was considered at class level, that is, libraries of...
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Paper 46
The Swiss Telecommunication Market After Liberalization
Katarina Stanoevska-Slabeva (University of St. Gallen, Switzerland). Pages 446-449.
The Swiss government deregulated the Swiss telecommunication market in January, 1998. This paper presents the results of a broad empirical survey of the Swiss tele-communication market...
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Paper 47
Dimensions of Service Quality in the Virtual World: Implications for Extranets
Beverly G. Hope (Victoria University of Wellington, New Zealand), Kenneth Cody (Victoria University of Wellington, New Zealand). Pages 454-456.
The Internet has taken globalisation of the marketplace from hyperbole to present day reality. In this marketplace, information technology can be used to create and sustain competitive...
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Paper 48
Using Collaboration Technologies to Enable Industry-University Course Partnerships: An Action Research Study
Ned Kock (Temple University, USA), Camille Auspitz (Day & Zimmerman, Inc., USA), Brad King (Day & Zimmerman, Inc., USA). Pages 457-461.
This paper discusses a course partnership involving Day & Zimmermann, Inc. (DZI), a large engineering and professional services company, and Temple University. The course was taught bet...
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Paper 49
UML Dialect for Designing Object-Relational Databases
Leszek A. Maciaszek (Macquarie University, Australia), Kin-Shing Wong (Tower Technology Pty Ltd, Australia). Pages 473-477.
The market trends indicate that the next generation database technology will be dominated by object-relational systems. This shift to the new technology calls for visual modeling techni...
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Paper 50
Group Decision Making, Technology and National Culture: A Qualitative Approach
Nasrin Rahmati (Monash University, Australia). Pages 496-499.
The paper outlines the results of a two nation cross-cultural study into group decision making within ordinary and computer supported groups. This study examines in a laboratory setting...
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Paper 51
Data Conceptual Modelling through Natural Language: Identification and Validation of Relationship Cardinalities
Paloma Martinez (Universidad Carlos III Madrid, Spain), Adoracion de Miguel (Universidad Carlos III Madrid, Spain), Dolores Cuadra (Universidad Carlos III Madrid, Spain), Carlos Nieto (Universidad Carlos III Madrid, Spain), Elena Castro (Universidad Carlos III Madrid, Spain). Pages 500-504.
The work presented in this paper is part of a research framework devoted to database conceptual modelling that integrates various knowledge sources and technologies for helping novice d...
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Paper 52
Interacting with Customers on the Internet: Developing a Model for Small Businesses
Stephen Burgess (Victoria University of Technology, Australia), Don Schauder (Monash University, Australia). Pages 517-521.
A number of models have been used in the past two decades to assist firms to identify ways that they can use information technology (IT) to add value to their products and services. Thi...
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Paper 53
An Object Oriented Architecture Model for International Information Systems?: An Exploratory Study
Hans Lehmann (University of Auckland, New Zealand). Pages 643-649.
A case history of an Australasian international enterprise is analysed to detect the causal factors in the difficulties this firm had in attempting to implement a global information sys...
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Paper 54
2QCV2Q: A Model for Web Sites Design and Evaluation
Luisa Mich (University of Trento, Italy), Mariangela Franch (University of Trento, Italy). Pages 586-589.
In this paper we introduce a general model for web site design and evaluation. The model has been developed within a research program concerning on-line marketing research. However, giv...
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Paper 55
Some Guidelines to Support the Selection of a Test Management Toll for Web-based Assessment
S. Valenti (University of Ancona, Italy), A. Cucchiarelli (University of Ancona, Italy), M. Panti (University of Ancona, Italy). Pages 609-613.
It is now a well-established and widely accepted concept that assessment plays a central role in the educational process. The search for assessment methods able to reach objective judge...
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Paper 56
An Integrated Model of EIS Use
Manal M. Elkordy (City University Business School, UK). Pages 624-627.
This study develops and tests a model of the key determinants of EIS utilization. The validity of the model is tested against data from 216 EIS users in the UK. The results suggest that...
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Paper 57
Emerging Research Themes in Global Information Management
R. Brent Gallup (Queen’s University, Canada), Felix B. Tan (The University of Auckland, New Zealand). Pages 636-639.
Research in the field of global information management (GIM) is an area of information systems research that has grown tremendously in the 1990s. A large number of research studies have...
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Paper 58
MD5 Hash Function in Image Based Smart Card Security
Syed M. Rahman (Minnesota State University, USA), Vincent Goh Boon Yew (Monash University, Australia). Pages 640-642.
The security of smart cards has raised a number of significant concerns over the years as they have become widely used. The potential for counterfeiting and fraud may pose significant f...

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