Internet Commerce and Software Agents: Cases, Technologies and Opportunities

Internet Commerce and Software Agents: Cases, Technologies and Opportunities

Syed Mahbubhur Rahman, Robert J. Bignall

Copyright: © 2001 |Pages: 420

ISBN13: 9781930708013|ISBN10: 1930708017|EISBN13: 9781930708884

DOI: 10.4018/978-1-930708-01-3

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MLA

Rahman, Syed Mahbubhur, and Robert J. Bignall, editors. Internet Commerce and Software Agents: Cases, Technologies and Opportunities. IGI Global, 2001. https://doi.org/10.4018/978-1-930708-01-3

APA

Rahman, S. M. & Bignall, R. J. (Eds.). (2001). Internet Commerce and Software Agents: Cases, Technologies and Opportunities. IGI Global. https://doi.org/10.4018/978-1-930708-01-3

Chicago

Rahman, Syed Mahbubhur, and Robert J. Bignall, eds. Internet Commerce and Software Agents: Cases, Technologies and Opportunities. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-930708-01-3

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The Internet is revolutionizing retail merchandising and shopping. Software agents are capable of automating the more routine, tedious and time-consuming tasks involved in the trading process and they may be able to negotiate and make autonomous decisions and commitments on behalf of their owners.

Internet Commerce and Software Agents: Cases, Technologies and Opportunities addresses some major Internet commerce issues and the challenges to be met in achieving automated and secure Internet trading.

Table of Contents

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Front Materials

Title Page

Copyright Page

Preface

Chapters

Introducing Internet Commerce and Software Agents

Chapter 1

Engineering Issues in Internet Commerce (pages 1-23)

Xue Li

Engineering Internet Commerce is about building Web-enabled enterprise information systems to carry out business transactions over the Internet. This engineering task is related to three aspects: the requirement specification, the...

Chapter 2

Internet Commerce and Exporting: Strategies for Electronic Market Entry (pages 24-42)

Munib Karavdic, Gary D. Gregory

A host of new products and services are now available to more than a half-billion consumers. Firms now have greater opportunities to customize their product/service offerings as well as rely on standardized offerings as a preference....

Chapter 3

Consumer Trust and Confidence in Internet Commerce (pages 43-57)

Shahul Hameed

The Internet network is rapidly becoming more and more popular among companies as an avenue to do business. It has made it easy for them to advertise, market their products and services, and communicate with their customers....

Chapter 4

Deploying Internet Commerce in Lottery Businesses: An Executive Guideline (pages 58-73)

Nansi Shi, David Bennett

Commerce is essentially the exchange of goods and services in various forms between sellers and buyers, together with associated financial transactions. Electronic Commerce (EC) is the process of conducing commerce through electronic...

Agents in E-Commerce

Chapter 5

Software Agents in Electronic Commerce: An Overview (pages 75-87)

Maria Indrawan

The explosive growth of Internet-based electronic commerce has increased the consumer’s choices of goods and merchants. To find a suitable good and merchant with acceptable sales terms is a very tedious task. Agent technologies...

Chapter 6

Software Agents in Today's Digital Economy: Transition to the Knowledge Society (pages 88-100)

Mahesh S. Raisinghani

One of the most discussed topics in the information systems literature today is software agent/intelligent agent technology. Software agents are high-level software abstractions with inherent capabilities for communication, decision...

Chapter 7

Intelligent Agents for E-Commerce: Trends and Future Impact on Business Models and Markets (pages 101-120)

Merrill Warkentin, Vijayan Sugumaran, Ravi Bapna

A characteristic feature of the explosive growth in electronic commerce is the rapid innovation and adoption of new technologies, which results in the creation of new business relationships between consumers, firms, and markets. One...

Agents in E-Commerce

Chapter 8

Design Agents with Negotiation Capabilities (pages 122-149)

Jana Dospisil

Agents are viewed as the next significant software abstraction, and it is expected they will become as ubiquitous as graphical user interfaces are today. Multi-agent systems have a key capability to reallocate tasks among their...

Chapter 9

Customised Electronic Commerce with Intelligent Software Agents (pages 150-176)

William K. Cheung, C. H. Li, Ernest C.M. Lam, Jiming Liu

This chapter describes a conceptual framework for designing and developing software agents that will enable customized electronic commerce (CEC) and highlights several important constructs as well as their interrelationships within...

Chapter 10

Agent Technologies and Business Models for Electronic Commerce (pages 177-189)

Paul Timmers, Jorge Gasos

Agent technologies have proved to provide adequate solutions to some of the challenges posed by the new business models that are arising in the field of electronic commerce. In this chapter, we present some of the key challenges in...

Chapter 11

SAFER E-Commerce: Secure Agent Fabrication, Evolution & Roaming for E-Commerce (pages 190-206)

Fangming Zhu, Sheng-Uei Guan

As electronic commerce (e-commerce) booms, the demands for intelligent tools to streamline transactions are increasing. This motivates the development of the next generation of e-commerce, agent-based e-commerce. This chapter...

Chapter 12

Web-Based Smart Card Agent Environment and Applications for E-Commerce (pages 207-230)

Teoh Kok Poh, Sheng-Uei Guan

Issues on usability, security, and mobility have always been the main concerns for e-commerce implementations that aim to gain widespread public acceptance. Smart Card Agent Environment is designed to address these issues by using a...

Chapter 13

Business-to-Business Electronic Commerce: Electronic Tendering (pages 231-250)

Ahmad Kayed, Robert M. Colomb

While there are many proposals to automate the buying and selling process, there has been no actual attempt to automate the tendering process (sealed auction). This chapter contributes toward the steps to move in this direction. In...

Chapter 14

Component Framework Supporting Agent-Based Electronic Data Interchange (pages 251-264)

Klement J. Fellner, Klaus Turowski

In this chapter, we present an approach to a component (application) framework supporting agent-based intercompany communication and coordination. By using the extensible markup language (XML) as an important cross-section technique...

Chapter 15

An Enterprise Viewpoint of Wireless Virtual Communities and the Associated Uses of Software Agents (pages 265-288)

Seng W. Loke, Andry Rakotonirainy, Arkady Zaslavsky

We envision the integration of the concepts of virtual communities, electronic markets, and ubiquitous wireless services into agent-enhanced mobile virtual communities which we call AMV-communities, a set of which form the...

Human Interface to Software Agents

Chapter 16

A Virtual Salesperson (pages 290-315)

Andrew Marriott, Roberto Pockaj, Craig Parker

This chapter describes the use of a graphical humane interface—a Virtual Salesperson. The face of the Virtual Salesperson is a generic Facial Animation Engine developed at the University of Genova in Italy and uses a 3-D computer...

Payment Systems, Recommender Systems and the Future

Chapter 17

Agents and Payment Systems in E-Commerce (pages 317-330)

Feng Hua, Sheng-Uei Guan

Since the 1990s, the World Wide Web has brought about innumerable changes to the ways enterprises do business. Electronic commerce is emerging as one of the most important applications on the Internet. The use of agents in e-commerce...

Chapter 18

Supporting Electronic Commerce of Software Products through Pay-Per-Use Rental of Downloadable Tools (pages 331-348)

Giancarlo Succi, Raymond Wong, E. Liu, Carlo Bonamico, Tullio Vernazza

The pervasiveness of Internet connectivity and the wide diffusion of Java-capable browsers foster innovative techniques for software distribution. In this chapter, we propose a new model for the electronic commerce of software tools...

Chapter 19

Software Agent-Mediated Internet Trading Framework (pages 349-371)

Xun Yi, Syed Mahbubhur Rahman, Robert J. Bignall, Chee Kheong Siew, Xiao Feng Wang

In recent years Internet trading has seen explosive growth and will have a major impact in shaping future markets. It will certainly be very advantageous if Internet trading can be made more automated and secure than is currently the...

Chapter 20

Distributed Recommender Systems: New Opportunities in Internet Commerce (pages 372-393)

Badrul M. Sarwar, Joseph A. Konstan, John T. Riedl

In this chapter, we introduce the concepts of recommender systems as a very successful Internet commerce tool. Then, we describe the basic principles of recommender systems and carefully analyzes how these systems relate to other...

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