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Managing Information Technology in a Global Economy

Managing Information Technology in a Global Economy

Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
Copyright: © 2001 |Pages: 1156
ISBN13: 9781930708075|EISBN13: 9781466665323
DOI: 10.4018/978-1-930708-07-5
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MLA

Khosrow-Pour, D.B.A., Mehdi. "Managing Information Technology in a Global Economy." IGI Global, 2001. 1-1156. Web. 26 Apr. 2024. doi:10.4018/978-1-930708-07-5

APA

Khosrow-Pour, D.B.A., M. (2001). Managing Information Technology in a Global Economy (pp. 1-1156). doi:10.4018/978-1-930708-07-5

Chicago

Khosrow-Pour, D.B.A., Mehdi. "Managing Information Technology in a Global Economy." 1-1156 (2001), accessed April 26, 2024. doi:10.4018/978-1-930708-07-5

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Highlighting the rapid advancements in the field of Information Technology, Managing Information Technology in a Global Economy, provides a strategic look at Information Resources Management in a range of organizations and contexts. This Proceedings from the 2001 IRMA Conference involved worldwide presenters speaking on the principal developments in the field of IT as modern technologies were evolving.

Table of Contents

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Paper 1
The Effects of Using a Triangulation Approach of Evaluation Methodologies to Examine the Usability of a University Website
Dana H. Smith (University of Maryland Baltimore County, USA), Zhensen Huang (University of Maryland Baltimore County, USA), Jennifer Preece (University of Maryland Baltimore County, USA), Andrew Sears (University of Maryland Baltimore County, USA). Pages 1-5.
The objective of this study was to evaluate the current University of Maryland, Baltimore County website and identify problems that could be addressed in an upcoming re-design project....
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Paper 2
Physician Use of Web-Based Technology: Hype vs. Reality
Linda Roberge (Syracuse University, USA). Pages 6-9.
The Internet, particularly the World Wide Web, is redefining “how we do business” for the service and manufacturing sectors of our economy. In health care as in other industries, there...
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Paper 3
Human Factors in Interface Design: An Analytical Survey and Perspective
Qiyang Chen (Montclair State University, USA), Vinai Sharma (Montclair State University, USA). Pages 10-13.
This paper discusses the issues of human factors that affect interface design. It addresses the challenges that system analysts may face. It presents the strategies of incorporating hum...
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Paper 4
Ph.D. Examiners: The Group Learning Argument
Mike Metcalfe (University of South Australia, Australia), Samantha Grant (University of South Australia, Australia). Pages 19-22.
This paper discusses the conceptual basis for a social-technical system aimed at assisting geographically separate companies to use the Internet to achieve the economic benefits of clus...
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Paper 5
Arguing for Knowledge-Sharing
Mike Metcalfe (University of South Australia, Australia), Samantha Grant (University of South Australia, Australia). Pages 14-18.
In many Universities there is either no requirement for an oral examination or for examiners to guide Ph.D. candidates prior to submission of their thesis. This policy is usually the re...
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Paper 6
Java Integrated Development Environments’ Support for Reuse-Oriented Software Development
Jenni Ristonmaa (University of Jyvaskyla, Finland), Jarmo Ahonen (University of Jyvaskyla, Finland), Marko Forsell (University of Jyvaskyla, Finland). Pages 23-25.
Component reuse is a promising direction to develop software more efficiently and cost effectively. One part of software development is the actual programming with an integrated develop...
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Paper 7
The Decision Process for Acquiring an ERP Solution: The Case of Keller Manufacturing Company
Jacques Verville (Michigan Technological University, USA), Alannah Halingten (Michigan Technological University, USA). Pages 26-29.
For organizations, the purchase of ERP packaged is highexpenditure activity that consumes a significant portion of their capital budgets. It is also an activity that is fraught with a h...
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Paper 8
e-Volutionary Strategies for e-Business
Janice M. Burn (Edith Cowan University, Australia). Pages 44-48.
This paper reviews the relevance of strategic approaches in an e-business world and proposes a co-evolutionary approach to strategic development, management and change. This implies an...
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Paper 9
IS Program Issues: From Origin to Accreditation
Douglas Leif (Bemidji State University, USA). Pages 49-53.
This paper suggests the challenges of academic information systems programs are a product of origin and evolution. Based upon the literature and survey results, the paper suggests issue...
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Paper 10
Justification of Data Warehousing Projects
Reinhard Jung (University of St. Gallen, Switzerland), Robert Winter (University of St. Gallen, Switzerland). Pages 54-57.
Project justification is regarded as one of the major methodological deficits in Data Warehousing practice. As reasons for applying inappropriate methods, performing incomplete evaluati...
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Paper 11
The Information Laws
Andrew Targowski (Independent Researcher, USA). Pages 58-62.
Mankind progresses in proportion to its wisdom which has roots in practice, acquired skills, available data & information, concepts and knowledge. To be wise, humankind needs to be info...
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Paper 12
A Comparative Efficiency Study between a Live Lecture and a Web Based Live-Switched Multi-Camera Streaming Video Distance Learning Instructional Unit
Carlos Morales (Purdue University, USA), Clark Cory (Purdue University, USA), Dave Bozell (Purdue University, USA). Pages 63-66.
This paper details the implementation of a comparative experiment which probes the issue of learning effectiveness vs. absolute amount of learning attained in a web environment, by comp...
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Paper 13
Defining Meaningful Measures of IT Productivity with the Balanced Scorecard
Nancy Eickelmann (Motorola Labs, USA). Pages 67-72.
The accurate and timely measurement of an organisation’s information technology (IT) productivity is a critical tool to control the strategic and operational aspects of any firm. This p...
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Paper 14
Success Factors for Industry-University Collaboration through IS Industry Boards: A Mexican Case Study
Carlos J. Navarrete (University of Redlands, USA), James B. Pick (University of Redlands, USA). Pages 73-77.
This paper examines how to promote industry-university collaboration through industry boards. Based on a case study of the Information Systems (IS) industry board of a private universit...
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Paper 15
Opportunities for Service-Learning Partnerships in the Information Systems Curriculum
Jonathan Lazar (Towson University, USA), Doris Lidtke (Towson University, USA). Pages 78-80.
Service-learning partnerships involve students taking part in community service that relates to their academic course experience. Students who major in information systems are increasin...
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Paper 16
The Conception of an Information System
Michael Boahene (Holism Information System Management, Australia), George Ditsa (University of Wollongong, Australia). Pages 81-84.
This paper presents an insight into the way in which one might approach the conception of an Information System (IS). It identifies the major elements and their inter-relationships in t...
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Paper 17
Categorizing the Supplier Content of Public Web Sites
Dale Young (Miami University, USA). Pages 85-88.
Web-based supplier communication and supplier diversity efforts have received little research attention to date. This study identifies the supplier communication and supplier diversity...
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Paper 18
A Framework for the Implementation of a Collaborative Flexible Learning Environment for Academic Institutions
R. K.Y. Li (Monash University, Australia), S. T. Cheng (Monash University, Australia), R. J. Willis (Monash University, Australia). Pages 89-94.
Over the past few years the enormous advances in multimedia and Internet technology have started to affect how we live, play, enjoy and conduct our businesses. At the same time, these t...
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Paper 19
The ERP Marketplace: An Australian Update
Andrew Stein (Victoria University of Technology, Australia), Paul Hawking (Victoria University of Technology, Australia). Pages 95-98.
The global ERP industry blossomed in the 1990’s automating back office operations. The Australian ERP industry matched this global trend and has kept pace with the latest amalgam of fro...
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Paper 20
Wanted: ERP Training, Skills, Job Satisfaction and a Career
Andrew Stein (Victoria University of Technology, Australia). Pages 99-103.
There has been a recent call in the Australian marketplace for information systems (IS) professionals to possess work skills that span many disciplines. A recent report (Deloitte et al,...
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Paper 21
IT Haves and Have Nots: IT Practices & Skills of Australian Transition University Students (2000)
Andrew Stein (Victoria University of Technology, Australia), Annemieke Craig (Victoria University of Technology, Australia). Pages 104-107.
This paper looks at the changing patterns of technology use that transition students are bringing to University. Are transition students coming to University with technologically advanc...
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Paper 22
N3 Query-By-Structure Approach
Michael Johnson (Wayne State University, USA), Farshad Fotouhi (Wayne State University, USA), Sorin Draghici (Wayne State University, USA). Pages 108-111.
This paper describes our continuing research into a query-by-structure approach. The proposed approach extends existing work, which has focused on querying the Web by content, by allowi...
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Paper 23
E-ERP: A Comprehensive Approach to E-Business
Colin Ash (Edith Cowan University, Australia), Janice M. Burn (Edith Cowan University, Australia). Pages 112-116.
The paper reports on the results of research carried out over the last two years on the state of e-business developments within ERP environments worldwide. Structured interviews were us...
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Paper 24
Competency Models for Human Resource Development: Case of Egyptian Software Industry
Hossam Kandeel (Motorola Egypt. 3, Egypt), Khaled Wahba (Regional IT Institute (RITI), Egypt). Pages 117-121.
It is now widely recognized that software technologies are the glue binding together communications, electronics, multimedia, and many other hi-technology products and services, and tha...
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Paper 25
Managing Network Security
Noushin Ashrafi (University of Massachusetts, USA), Jean-Pierre Kuilboer (University of Massachusetts, USA). Pages 122-125.
The networked world promises stunning opportunities including global e-commerce. At the same time, hazardous security threats pose a challenge difficult to predict and costly to prevent...
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Paper 26
Small Business Adoption of Information Technology: Unique Challenges
M. Gordon Hunter (The University of Lethbridge, Canada), Monica Diochon (St. Francis Xavier University, Nova Scotia, Canada), David Pugsley (St. Francis Xavier University, Nova Scotia, Canada), Barry Wright (St. Francis Xavier University, Nova Scotia, Canada). Pages 126-131.
This research project investigated the unique aspects of small business adoption of Information Technology (IT). Other research that has been conducted in this area has mainly applied l...
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Paper 27
Effects of Target Density and Graphics Presentation Style on Search Time and Reports of Usability and Preference
Jantawan Noiwan (Prince of Songkla University, Thailand), Henry H. Emurian (University of Maryland Baltimore County, USA). Pages 134-138.
This experiment investigated the effects of target word density (i.e., high, medium, and low) and Web page presentation style (i.e., no graphics, static graphics, and animated graphics)...
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Paper 28
Method over Mayhem in Managing e-Commerce Risk
Dieter Fink (Edith Cowan University, Australia). Pages 139-143.
Under the system of e-commerce, organisations leave themselves open to attack which can have catastrophic consequences. Recent well-publicised business disruptions to firms such as Nort...
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Paper 29
Web Site Effectiveness: A Measure of Information and Service Quality
Dieter Fink (Edith Cowan University, Australia). Pages 144-147.
Research into Information Systems (IS) effectiveness is again attracting attention because of the emergence of new technology in the form of the Web. In this study Web site effectivenes...
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Paper 30
The Impact of IT on Individuals: A Meta-Analysis
Mo Adam Mahmood (University of Texas at El Paso, USA), Gary J. Mann (University of Texas at El Paso, USA). Pages 148-151.
As the use of information technology (IT) continues to escalate, its impact on individuals will also continue to take on more and more importance as a workplace issue. While research ha...
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Paper 31
Multi-Dimensional B2B Auctions for Electronic Commerce
Marilyn T. Griffin (Virginia Polytechnic Institute and State University, USA), France Belanger (Virginia Polytechnic Institute and State University, USA), Craig Van Slyke (Northern Arizona University, USA). Pages 152-154.
Since the early days of Electronic Data Interchange (EDI), many business-to-business (B2B) models of electronic commerce have been developed. Currently, the fastest growing segment of e...
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Paper 32
A Personalized System of Instruction for Teaching Java
Henry H. Emurian (University of Maryland Baltimore County, USA), Ashley G. Durham (Health Care Financing Administration, USA). Pages 155-160.
This paper addresses the challenge of how to structure a learning environment to teach object-oriented computer programming to students who may need an introductory course in that disci...
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Paper 33
The Impact of Information Technology on Firm Performance: An Empirical Study on the Role of the Alignment of Information Technology with Business Strategy
Namchul Shin (Pace University, USA). Pages 161-164.
Information technology (IT) does not automatically improve firm performance. It is one essential tool that should be coupled with organizational factors such as business strategies. A f...
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Paper 34
Business Process Reengineering and Performance Improvement: The Case of Chase Manhattan Bank
Namchul Shin (Pace University, USA), Donald F. Jemella (The Chase Manhattan Bank, USA). Pages 165-168.
Previous researchers have investigated the principles of Business Process Reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among...
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Paper 35
Use of Computers for Teaching Fundamentals of Digital Signal Processing
Gordana Jovanovic-Dolecek (INAOE, Mexico). Pages 169-172.
This paper presents the educational software package intended for teaching fundamentals of digital signal processing. The package was implemented in MATLAB.
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Paper 36
Mobile Agents, Mobile Computing and Mobile Users in Global E-Commerce
Roberto Vinaja (University of Texas Pan American, USA). Pages 173-176.
Mobile agents may reside in a host or client computer, and can also roam other computers, networks or the Internet to execute their tasks. In this paper, we will examine the implication...
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Paper 37
’Knowledge Management’: A Telling Oxymoron?
D. A. White (University of Lincolnshire and Humberside, UK), Y. M. Sutton (University of Lincolnshire and Humberside, UK). Pages 177-181.
As organisations continue to seek optimal levels of competitive advantage and innovation, the search continues for more powerful and successful ways of achieving these goals. One such i...
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Paper 38
Teaching E-Commerce to I-Students in an A-Classroom
Anthony Stiller (University of the Sunshine Coast, Australia). Pages 182-186.
International students come to Australian universities for many reasons including the international recognition of course content, internationally recognised qualifications, academic qu...
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Paper 39
Through an Integrated Business/E-Commerce Procedural Framework, SME’s Will Survive and Prosper in the New Digital Economy
Anthony Stiller (University of the Sunshine Coast, Australia). Pages 187-191.
Australian SME’s have an excellent opportunity to take advantage of the growth of e-commerce in Australian and the Asia Pacific region, however take-up rates in IT and Internet adoption...
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Paper 40
The Processes of Standardisation and Innovation, and Their Role in the Implementation of IT Systems
Kai Jakobs (Technical University of Aachen, Germany), Rob Procter (The University of Edinburgh, Scotland), Robin Williams (The University of Edinburgh, Scotland). Pages 192-195.
This paper looks at the mutual interplay between information technology (IT) and its environment. Exploring specifically the issues surrounding innovations in the field of corporate IT...
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Paper 41
Towards Next Generation Tracking & Tracing
Kai Jakobs (Technical University of Aachen, Germany), Graham Spinardi (The University of Edinburgh, Scotland), Robin Williams (The University of Edinburgh, Scotland), Ian Graham (The University of Edinburgh, Scotland), Ashley Lloyd (The University of Edinburgh, Scotland). Pages 196-198.
Distribution is no longer about moving cargo over road or via air from A to B, but is a complex process based on intelligent systems for sorting, planning, routing, and consolidation th...
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Paper 42
The VLEG Based Production and Maintenance Process for Web-based Learning Applications
Jorg Schellhase (Universitat Gh Kassel, Germany), Udo Winand (Universitat Gh Kassel, Germany). Pages 199-202.
For the realization and maintenance of high quality and complex Web-based applications there is a need to use sound Webengineering principles. This paper presents an application for the...
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Paper 43
Requirements Engineering in Virtual Software Development: Achieving Balance
Jo Hanisch (University of South Australia, Australia). Pages 203-207.
There has been growing interest in virtual teams, and more specifically in virtual software development. Requirements engineering, which is seen as a crucial phase in software developme...
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Paper 44
Assessing the Software Industry in Egypt
Sherif Kamel (American University in Cairo, Egypt). Pages 208-212.
During the 1960s computing was introduced for the first time in Egypt. However, the use and applications was limited to the government and the public sector. It was only during the earl...
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Paper 45
ERP Systems: Training Quality and Resultant Use Quality Perceptions
Nicole Mayer (Griffith University, Australia). Pages 220-224.
Training methods used during ERP package implementation remain largely unstudied in Information Systems literature. This paper investigates the “product quality” of a training program d...
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Paper 46
Time, Space and Information Systems for Electronic Commerce
Bob Travica (Indiana University, USA). Pages 225-229.
Information technology and information systems (IT&S) embed the cultural concepts of time and space of their producer. These concepts may not work in other cultures. This lack of fit be...
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Paper 47
Applying Level of Technology Use Models to Knowledge System Use
Richard Morse (IBM Global Services, USA). Pages 230-234.
Our fascination with technological innovations stems from its ambiguity with existing paradigms (Moersch, 1995). Does technology represent things like computers, multimedia devices, or...
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Paper 48
Not is Not "Not" Comparisons of Negation in SQL and Negation in Logic Programming
James D. Jones (University of Arkansas at Little Rock, USA). Pages 235-239.
Logic programming presents an excellent paradigm within which to develop intelligent systems. In addition to the routine sorts of reasoning we would expect such a system to perform, the...
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Paper 49
Business Objects and Enterprise Applications
Mohammad Abolhassani (Delft University of Technology, The Netherlands). Pages 240-242.
Enterprise applications are, in practice, considered to be related to either OnLine Transaction Processing (OLTP) or OnLine Analytical Processing (OLAP). However, in fact, there are no...
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Paper 50
A Study of Knowledge Benefits Gained from Projects: The Electric Utility Industry Y2K Project Experience
Murray E. Jennex (San Diego State University, USA), Joseph Weiss (Electric Power Research Institute, USA). Pages 243-245.
Projects can cause organizations to perform in new ways resulting in the generation of knowledge. It is postulated that organizational learning occurs when new knowledge is captured and...
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Paper 51
Use of Decision Support Systems in Small Businesses
Yanqing Duan (University of Luton, UK), Russell Kinman (University of Luton, UK), Mark Xu (University of Luton, UK). Pages 246-249.
The study of recent literature available suggests that current use of computer-based information systems in small businesses is often limited, and geared to operational support rather t...
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Paper 52
The Gender Issue in Information Technology: Collegiate and Corporate Solutions
Donald J. Caputo (Robert Morris College, USA), Frederick J. Kohun (Robert Morris College, USA). Pages 250-252.
A paradox is occurring today in the Information Technology (IT) field. At the very moment that a large unmet demand for IT workers exists, approximately one-half of our work force is la...
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Paper 53
Ethical Issues in Software Engineering Revisited
Ali Salehnia (South Dakota State University, USA), Hassan Pournaghshband (Southern Polytechnic State University, USA). Pages 253-256.
The process of software development is usually described in terms of a progression from the project planning to the final code, passing through intermediate stages such as requirement a...
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Paper 54
Places and Processes in Learning Environments
I. T. Hawryszkiewycz (University of Technology, Australia). Pages 257-260.
The paper identifies the three major components of knowledge sharing and creation within enterprises as a combination of place, community and process. The way these are combined will de...
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Paper 55
CORBAMed and DHE: Middleware Service Approach in Healthcare Information Systems
Dongsong Zhang (University of Arizona Tucson, USA), Ralph Martinez (University of Arizona Tucson, USA). Pages 261-265.
The healthcare organizational structure is often naturally distributed. In order to improve the quality of care, the adoption of standards to allow the effective and robust networking o...
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Paper 56
Teaching Data Security for IT Specialists
Lech Janczewski (The University of Auckland, New Zealand). Pages 266-270.
At present, data security is a rapidly expanding discipline resulting from the simple fact that for government, manufacturing or servicing organisations, damage to data can have disastr...
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Paper 57
Extending IT Outsourcing to Internet-based Outsourcing
Nirup M. Menon (Texas Tech University, USA), Dahui Li (Texas Tech University, USA). Pages 276-279.
In this paper, our express purpose is to provide MIS researchers with relevant research directions and questions in online outsourcing by drawing on existing knowledge in the MIS area....
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Paper 58
Web Based Education: Dare We Achieve the Dream of True Student Empowerment?
David A. Banks (University of South Australia, Australia). Pages 285-288.
There is a growing emphasis upon the provision of education through web delivery services that will allow universities and other educational providers to reach out to a global audience....
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Paper 59
Information Technology and Leadership Emergence of Women in Middle Management Decision-Making Groups
Esther E. Klein (Hofstra University, USA). Pages 289-291.
Women today constitute 50% of middle management [4]. Research has suggested that this proportion is the result of educational and other “objective” credentials carrying greater weight f...
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Paper 60
A Critical Reflection on the Value of Course Evaluation Questionnaires: Using Group Support Tools to Explore Student Evaluations
David A. Banks (University of South Australia, Australia). Pages 292-295.
End of course evaluations by students can, in combination with the lecturers own perception of the outcomes, provide staff with useful feedback that can guide future deliveries of the s...
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Paper 61
Anonymity in Group Support Systems: Philosophical and Ethical Issues
Esther E. Klein (Hofstra University, USA), Chalmers C. Clark (CUNY, USA), Paul J. Herskovitz (CUNY, USA). Pages 296-298.
Although a staple of organizational life, group meetings are plagued with deficiencies [12]. For example, group members may be reluctant to express their opinions because of the fear of...
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Paper 62
Principles for Supporting and Enhancing User Navigation of Digital Video in Video Browsers
Harry W. Agius (Brunel University, UK). Pages 299-303.
Video browsers provide an environment in which a user may navigate digital video content. They are therefore an important application for improving access to digital video resources. We...
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Paper 63
A Teleological Approach to Information Systems Development
John M. Artz (George Washington University, USA). Pages 304-307.
In this, very revealing, Platonic dialog, Socrates faces the sophist Gorgias who is a well-respected public speaker and teacher of rhetoric. Often Gorgias will give a speech in a public...
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Paper 64
Achieving Effective Software Reuse for Business Systems
Daniel Brandon Jr. (Christian Brothers University, USA). Pages 308-310.
“Reuse [software] engineering is a process where a technology asset is designed and developed following architectural principles, and with the intent of being reused in the future” [Bea...
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Paper 65
Theoretical Classification of Technological Frames: A Diagnostic Tool to Incorporate Information Technology into Organizations
Jeimy J. Cano (Newport University, USA). Pages 311-317.
Social construction of technological artifacts has been put forward by science sociologists, as an alternative to understand how technology has been created and developed all along the...
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Paper 66
A Methodology for Validating Entry Level Value Versus Career Value of Courses in an MIS Program
Earl Chrysler (Quinnipiac College, USA), Stuart Van Auken (Florida Gulf Coast University, USA). Pages 318-320.
The purpose of this study was to determine which entry-level course evaluations are drivers of an attitude of approval toward an MIS program, which career-level course evaluations are d...
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Paper 67
The Future of Software Development
Karen Church (Port Elizabeth Technikon, South Africa), Geoff te Braake (Port Elizabeth Technikon, South Africa). Pages 321-325.
Software development has changed dramatically in the last fifty years and will continue to change. Its future course is of particular interest to developers, in order to gain the correc...
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Paper 68
Motivation for Using Information Technology
Donaldo de Souza Dias (Federal University of Rio de Janeiro, Brazil). Pages 326-328.
Data gathered from MBA students, undergraduate students in business administration and school students were utilized to test the motivation for using microcomputers. Three motivators we...
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Paper 69
Quality Introduced: The Key to E-commerce Systems Success
Philip Dutton (Griffith University, Australia). Pages 329-335.
Predictions of the economic windfall e-commerce is expected to bring to business has lead to a reactive surge of businesses wanting to take their business online. However, businesses ar...
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Paper 70
A Multi Layer Architecture for Integrated Project Memory and Management Systems
Ulrich Frank (Universitat Koblenz-Landau, Germany), Bardo Fraunholz (Universitat Koblenz-Landau, Germany), Hanno Schauer (Universitat Koblenz-Landau, Germany). Pages 336-340.
For an increasing number of companies, methods and technologies to promote efficient project management are becoming critical success factors. An essential prerequisite of successful pr...
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Paper 71
A Methodology for Conceptual Database Design from Natural Language Specifications
Arrya Gangopadhyay (University of Baltimore Maryland County, USA). Pages 341-345.
In this paper we describe a structured method for developing a conceptual data model by starting from a functional model expressed in a natural language. We have used the Conceptual Dep...
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Paper 72
Defining Genres and their Features for Studying Information Reuse: Preliminary Findings
Anne Karjalainen (University of Jyvaskyla, Finland), Pasi Tyrvainen (University of Jyvaskyla, Finland). Pages 346-348.
This paper discusses the use of genre theory for analysing information content of structured documents and mixed media training material. We describe an analysis phase of an ongoing res...
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Paper 73
Virtual Organization as a Chance for Enterprise Development
Jerzy Kisielnicki (Warsaw University, Poland). Pages 349-354.
The theory that enterprise has been developing along with the development of Information Technology and, especially thanks to the possibilities offered by Virtual Organisations (VO) has...
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Paper 74
Hiring in the Post-Reengineering Environment: A Study Using Situationally Conditioned Belief
Laura Lally (Hofstra University, USA), Brian Garbushian (Frederic R. Harris, Inc., USA). Pages 355-358.
In today’s post-reengineering environment, jobs are often more complex on both operational and managerial levels. Employees must possess a greater range of skills and are often given mo...
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Paper 75
Strategically-Focused Enterprise Knowledge Management
Robert J. Mockler (St. John’s University, USA), Dorothy G. Dologite (City University of New York, USA). Pages 359-361.
This paper describes the characteristics and types of strategically focused knowledge management systems and the key conditions affecting their development and success. The discussion,...
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Paper 76
The Reality of Teaching Large Groups of Local and International Business Students to Develop End-User Applications
Anne Monday (University of South Australia, Australia). Pages 362-365.
There has been a significant change in the needs of our undergraduate business students in the last few years as more and more business graduates are developing PC applications for thei...
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Paper 77
Information System Failures in Health Care Organizations: Case Study of a Root Cause Analysis
Pamela E. Paustian (University of Alabama at Birmingham, USA), Donna J. Slovensky (University of Alabama at Birmingham, USA), Jacqueline W. Kennedy (University of Alabama at Birmingham, USA). Pages 366-368.
Preparedness for response and continued operation of a health care facility following an information systems disaster must encompass two facets: continuation of patient care delivery an...
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Paper 78
Content-Based Retrieval of Spatio-Temporal Video Events
M. Petkovic (University of Twente, The Netherlands), W. Jonker (University of Twente, The Netherlands). Pages 369-373.
This paper addresses content-based video retrieval with an emphasis on spatio-temporal modeling and querying of events. Our approach is based on a layered model that guides the process...
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Paper 79
The Development of Trust in Virtual Communities
Catherine M. Ridings (Lehigh University, USA), David Gefen (Drexel University, USA). Pages 374-377.
This empirical study applies an existing scale to measure trust in the context of virtual communities on the Internet, and explores factors that build trust in this unique environment....
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Paper 80
Expanding our View of Information Systems Success
Barbara Ann Sherman (State University of New York at Buffalo, USA), G. Lawrence Sanders (State University of New York at Buffalo, USA), Edward J. Garrity (Canisius College, USA). Pages 378-381.
The deployment of technology has had a profound impact on the quality of work life of individuals in organizations. Consider for example, that computer-based applications are expected t...
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Paper 81
Intelligent Agents in a Trust Environment
Rahul Singh (University of San Diego, USA), Mark A. Gill (Arizona State University, USA). Pages 382-385.
Intelligent agents and multi-agent technologies are an emerging technology in computing and communications that hold much promise for a wide variety of applications in Information Techn...
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Paper 82
Transnational ERP Systems: Three Case Studies in Brazilian Subsidiaries of Multinational Enterprises
Cesar Alexandre de Souza (University of Sao Paolo (FEA-USP), Brazil), Ronaldo Zwicker (University of Sao Paolo (FEA-USP), Brazil). Pages 386-389.
The development of global information systems infrastructure of enterprises offers many challenges, like the need to balance local and global systems requirements. The use of ERP system...
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Paper 83
Computer Mediated Communication: The Power of Email as a Driver for Changing the Communication Paradigm
Dianne Willis (Leeds Metropolitan University, UK). Pages 390-395.
Email has been with us now for a long time and is being increasingly adopted as a major communication tool in UK Higher Education establishments (colleges of Higher and Further educatio...
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Paper 84
Measuring the Routinization of Web-Based Supplier Diversity
Dale Young (Miami University, USA). Pages 396-399.
This study reports on the Web-based supplier diversity initiatives of the Fortune 500. It develops a measure of Web-based supplier diversity routinization, based on previous innovation...
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Paper 85
Student Perceptions of Virtual Education: An Exploratory Study
Anil Kumar (The University of Wisconsin-Whitewater, USA), Poonam Kumar (The University of Wisconsin-Whitewater, USA), Suvojit Choton Basu (Northern Michigan University, USA). Pages 400-403.
Over the years instructors and administrators have worked together to provide education to students in academic institutions. The role of the participants in this educational system wer...
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Paper 86
Getting over "Knowledge is Power": Incentive Systems for Knowledge Management in Business Consulting Companies
Harald F. O. VonKortzfleisch (University of Cologne, Germany), Ines Mergel (University of St. Gallen, Switzerland). Pages 404-407.
One of the most relevant aspects as to knowledge management is the need to make knowledge workers to actively participate in the diverse processes which are the objects of knowledge man...
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Paper 87
Bio4C: Cooperation Engineering in the Biotechnology Industry
Harald F. O. VonKortzfleisch (University of Cologne, Germany), H. C. Norbert Szyperski (University of Cologne, Germany). Pages 408-410.
This research-in-progress paper focuses on “cooperation engineering”, i. e. the development of a method and its web-based tools to support virtual cooperations between small and medium-...
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Paper 88
Specification of Components Based on the WebComposition Component Model
Martin Gaedke (University of Karlsruhe, Germany), Klaus Turowski (University of Federal Armed Forces Munich, Germany). Pages 411-414.
Developing application systems that use the World Wide Web (WWW, Web) as an application platform suffers from the absence of disciplined approaches to develop such Web-applications. Bes...
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Paper 89
Are Information Systems Students in their Right Minds?
Steve Benson (Edith Cowan University, Australia), Craig Standing (Edith Cowan University, Australia). Pages 422-426.
The “IS skills debate” still persists in being a commonly researched area. In this paper we examine the related issue of fundamental thinking styles and the implications for IS course d...
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Paper 90
Virtual Learning System
Goran Kimovski (University "Sv. Kiril I Metodij" Skipje, Macedonia), Vladimir Trajkovic (University "Sv. Kiril I Metodij" Skipje, Macedonia), Danco Davcev (University "Sv. Kiril I Metodij" Skipje, Macedonia). Pages 427-430.
In this study, a Virtual Learning System that integrates Virtual Classroom and Virtual Laboratory services is presented. The Virtual Classroom represents an interface between the studen...
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Paper 91
Towards an ERP Life-cycle Costs Model
Jose Manuel Esteves (Universitat Politecnica de Catalunya, Spain), Joao Alvaro Carvalho (Universidade do Minho, Portugal), Aldemar A. Santos (Universidade Federal de Pernambuco, Brasil). Pages 431-435.
Many organizations have adopted ERP systems, but most of them are not aware of the total costs associated with them, and they only consider the costs related with the software acquisiti...
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Paper 92
At the Intersection of Ontological Design Patterns and (Semi-) Automatic Database Annotation
Jacqueline Renee Reich (University of Manchester, UK). Pages 439-443.
Ontological Design Patterns (ODP) are a technique to improve the design and implementation of ‘ontologies’. ‘Ontologies’ control the language vocabulary of a knowledge domain, related t...
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Paper 93
Relevant Aspects for Test Delivery Systems Evaluation
Salvatore Valenti (University of Ancona, Italy), Alessandro Cucchiareli (University of Ancona, Italy), Maurizio Panti (University of Ancona, Italy). Pages 453-458.
The number of educational institutions seeking solutions to the problems associated with the burden of expanded student numbers is increasing every day. Most solutions to the problems o...
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Paper 94
Information Security: A Technical or Human Domain?
Paul Drake (The University of Luton, UK), Steve Clarke (The University of Luton, UK). Pages 467-471.
The ultimate objective of the research study on which this paper is based, is to develop, pilot, and refine an implementation framework for information security, based on critically nor...
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Paper 95
Strategic Positioning of a Small to Medium sized Enterprise Using Groupware
J. Edwards (Loughborough University, UK), P. A. Lawson (Loughborough University, UK), P. R. Gibson (University of Wollongong, Australia). Pages 472-476.
This paper discusses the strategic importance of Groupware to Small to Medium sized Enterprises (SMEs) and describes an application. The importance of technology applications that actua...
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Paper 96
Enterprise Intelligence: A New Concept of Management for the New Economy
Marcos Cavalcanti (Federal University of Rio de Janeiro, Brazil), Elisabeth Gomes (National Nuclear Energy Commission, Brazil). Pages 477-482.
In the present article we introduce the idea that the economical models, based upon the three traditional production factors, should be revised regarding the incorporation of the Knowle...
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Paper 97
The Post GUI Web Interface (PoGWI): The End of the WIMP as We Know It?
Alan I. Rea Jr. (Western Michigan University, USA). Pages 486-488.
This article briefly discusses origins of the graphical user interface (GUI), the field of Human Computer Interaction (HCI) and the World Wide Web (Web). Using the principles and inform...
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Paper 98
Mobile Computing at the Department of Defense
James Rodger (Indiana University of Pennsylvania, USA), Parag C. Pendharkar (Penn State Harrisburg, USA), Mehdi Khosrow-Pour (Penn State Harrisburg, USA). Pages 489-495.
This paper is designed to relate the rationale used by the Department of Defense, to utilize Telemedicine, to meet increasing global crises, and for the U.S. military to find ways to mo...
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Paper 99
Information Systems and Computer Science Model Curricula: A Comparative Look
Anthony Scime (State University of New York College at Brockport, USA). Pages 496-501.
Computer science and information systems are interrelated disciplines that both cover the technical and funcational aspects of computing. They are fields of study in high demand by stud...
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Paper 100
Beyond ERP Systems as a Hype Understanding ERP Systems as Distinct Technological, Organizational and Cognitive Phenomena
Eveline van Stijn (University of Twente, The Netherlands). Pages 502-506.
This conceptual paper addresses the question why research on ERP systems makes sense. Its purpose is to show that ERP systems are not simply hype or buzz. This paper adopts the view tha...
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Paper 101
Personal Information Privacy and Internet Technology
Edward J. Szewczak (Canisius College, USA). Pages 507-510.
Personal information privacy is arguably the most important issue facing the growth and prosperity of the Internet, especially of e-commerce. Protecting personal information privacy has...
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Paper 102
Assessing and Improving the Quality of Knowledge Discovery Data
Herna L. Viktor (University of Pretoria, South Africa), Niek F. du Plooy (University of Pretoria, South Africa). Pages 511-513.
Data quality has a substantial impact on the quality of the results of a Knowledge Discovery from Data (KDD) effort. The poor quality of real-world data, as contained in many large data...
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Paper 103
Applying Erlang Distribution for Software Size Estimation
Derek F. W. Cheung (City University of Hong Kong, China), Ho-Leung Tsoi (Caritas Francis Hsu College, China). Pages 514-517.
The Program Evaluation and Review Technique (PERT) model is one of the most popular methods for estimating software size and, sometimes, development effort. It mainly relies on expert j...
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Paper 104
Fitting EMS to Organisations
Carlos J. Costa (ISCTE, Portugal), Manuela Aparicio (Lusocredito - Sociedade de Estudos e Contabilidade, Lda, Portugal). Pages 518-522.
A major purpose of an electronic meeting system (EMS) is recording data, which allows the production of an immediate and unbiased report. But reports produced by commercial EMSs have so...
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Paper 105
Classroom Component of an Online Learning Community - Case Study of an MBA Program at the University of St. Gallen
Julia Gerhard (University of St. Gallen, Switzerland), Peter Mayr (University of St. Gallen, Switzerland), Sabine Seufert (University of St. Gallen, Switzerland). Pages 523-527.
The Internet not only affects various fields of business but also the educational sector increasingly. The impact of Internet technologies on the way of learning are immense. New learni...
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Paper 106
A UML Representation of U.S. Mutual Fund Servicing as an Iconic Model for Servicing the New EU Equivalent - UCITS
Patrick Leamy (Offshore Fund Consultant, USA), George Ballester (Mellon Trust, USA), Thomas Wright (Data Modeling Consultant, USA). Pages 528-531.
A Unified Modeling Language (UML) representation of United States mutual fund servicing is a practical, iconic model for designing the service model for the new European Union equivalen...
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Paper 107
A Methodology for Adaptive Workflows
Liu Shuzhou (Nanyang Technological University, Singapore), Angela Goh Eck Soong (Nanyang Technological University, Singapore). Pages 537-542.
A workflow methodology is required to analyze business logic and model workflow components. Current studies handle business process modeling and workflow modeling in an independent mann...
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Paper 108
Process Orientation through SAP R/3: An Alignment Framework
Majed Al-Mashari (King Saud University, Saudi Arabia). Pages 574-577.
Though the application of SAP R/3 as an enterprise-wide information system (EWIS) platform has become widespread, many organisational experiences have shown that resulting outcomes fall...
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Paper 109
Information Systems Management within SMEs: An Italian Survey
Marco Tagliavini (Universita Cattaneo, Italy), Aurelio Ravarini (Universita Cattaneo, Italy), Giacomo Buonanno (Universita Cattaneo, Italy). Pages 578-583.
Nowadays, both the academic world and entrepreneurs are showing an increasing interest toward the use of Information Systems (IS) within Small and Medium Enterprises (SMEs). One of the...
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Paper 110
Electronic Commerce Acceptance: A Study Comparing the United States and the United Kingdom
Donna W. McCloskey (Widener University, USA), David Whiteley (Manchester Metropolitan University, UK). Pages 584-587.
This paper reports on a survey carried out in both the USA and the UK aimed at discovering what people bought online, why they did or did not use internet e-Commerce, any differences in...
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Paper 111
Intermediation Structures in Electronic Healthcare Portals
Jonathan Wareham (Georgia State University, USA), Richard Klein (Georgia State University, USA). Pages 588-592.
Despite the fact that commercial intermediation accounts for over 15% of the US GDP (Spulber, 1996), it has commanded limited attention from the academic community. Moreover, popular di...
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Paper 112
A Knowledge Representation Framework for Facilitating Online Investing
Myron Sheu (California State University, Long Beach, USA), Melody Kiang (California State University, Long Beach, USA), Peter A. Ammermann (California State University, Long Beach, USA), Jasmine Yur-Austin (California State University, Long Beach, USA). Pages 593-596.
With the rise of the Internet and online investing, investors now have ready access to a wide variety of investment-related information. Thus, the challenge for investors is no longer h...
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Paper 113
E-Business Strategy: Key Perspectives and Trends
Mahesh Raisinghani (University of Dallas, USA), Lawrence L. Schkade (University of Texas at Arlington, USA). Pages 597-601.
E-business is at least as much about process, organizations, and management as it is about technology. One of the best practices that has been discovered is that in order for an e-busin...
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Paper 114
Library Web Site Assessment
Ray White (South East Metropolitan College of TAFE, Australia), S. P. Maj (Edith Cowan University, Australia). Pages 607-611.
Libraries must increasingly compete as providers of information. Most, if not all, libraries now have a Web page that serves a variety of functions. Increasingly for some users the libr...
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Paper 115
Rationale for the IRMA/DAMA 2000 Model Curriculum
Eli B. Cohen (Informing Science Institute, USA). Pages 612-616.
This document details an international information resources management (IRM) curriculum for four-year undergraduate level programs specifically designed to meet these needs. The curric...
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Paper 116
End User Development: Satisfaction with Tools and Satisfaction with Applications
Tanya McGill (Murdoch University, Australia), Jim van der Heyden (Murdoch University, Australia), Greg Hopkins (Murdoch University, Australia). Pages 617-620.
This study explored the relationship between end user developers’ perceptions of their applications and their perceptions of the tools used to create them. Satisfaction with a user deve...
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Paper 117
Spreadsheet Knowledge: An Exploratory Study
Tanya McGill (Murdoch University, Australia), Michael Dixon (Murdoch University, Australia). Pages 621-625.
Spreadsheet software is flexible and powerful and is the most commonly used software for creating user developed applications. This study explores the nature of spreadsheet knowledge an...
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Paper 118
An Adaptive Structuration Framework for Inter-organizational Social Informatics: Appropriating Advanced Information Technologies in Industry/Academic Collaborations
Cindy LeRouge (University of South Florida, USA), Harold W. Webb (University of South Florida, USA). Pages 626-629.
Industry/academic collaborations, involving the utilization of advanced information technologies (AITs) is an expanding phenomenon involving a substantial commitment of resources. This...
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Paper 119
Stickiness: Implications for Web-Based Customer Loyalty Efforts
Supawadee Ingsriswang (University of Maryland Baltimore County, USA), Guisseppi A. Forgionne (University of Maryland Baltimore County, USA). Pages 630-633.
The past few years have borne witness to a revolution in business with acceleration in the use of the World Wide Web to support or, in many cases, supplant traditional modes of marketin...
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Paper 120
Designing Organizational Memory for Knowledge Management Support in Collaborative Learning
Kam Hou Vat (University of Macau, Macau). Pages 634-638.
This paper investigates the design of organizational memory (OM) which is targeted for knowledge management (KM) support tailored for collaboration among academic staff and students in...
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Paper 121
Who Benefits from WWW-Presentations in the Basics of Informatics?
Pekka Makkonen (University of Jyvaskyla, Finland). Pages 639-643.
This paper describes the use of WWW-based guided tours as a complementary addition to conventional lectures in the basics of informatics. Learning can be promoted in the spirit of const...
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Paper 122
Application Sharing Technology: Sharing the Application or its GUI?
Dirk Trossen (Nokia Research Center, USA). Pages 657-661.
Several toolkits have been developed in the past for the provision of audiovisual conferencing or collaborative working applications. Audiovisual information exchange can be seen as the...
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Paper 123
The Next Wave in ERP Implementation
Keng Siau (Missouri University of Science and Technology, USA), Yuhong Tian (University of Nebraska-Lincoln, USA). Pages 662-664.
Although the benefits of ERP are obvious, the risks and costs associated with it are very high. Some problems in implementing ERP system are documented, but the real challenge comes fro...
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Paper 124
Using UML for Web Site Requirements Engineering
Martin Wild (University of Mainz, Germany), Axel Schwickert (University of Mainz, Germany). Pages 665-667.
From a strategic point of view, the typical target groups of a company in e-business are the same as in traditional business: the customers (business-to-consumer), the business partners...
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Paper 125
Constructionist Principles as an Aid for Teaching: Notes from Experience
Carlo Gabriel Porto Bellini (Federal University of Rio Grande do Sul - UFRGS, Brazil). Pages 668-670.
This paper presents an application of constructionist principles and the programming language LOGO (Papert, 1994) as an aid for teaching Logic for Computer Science. The work reflects ob...
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Paper 126
A Framework for Realtime Online Auctions
Bernhard Rumpe (Munich University of Technology, Germany), Guido Wimmel (Munich University of Technology, Germany). Pages 908-912.
Among the existing E-Commerce applications, online auctions are the most influential ones. Their impact on trading in the B2B (business to business) as well as in the B2C (business to c...
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Paper 127
Bridging the Gap between Industry and Academia through Collaborative Teaching in Information Systems Education
Monica C. Holmes (Central Michigan University, USA), Shaun J. Grannis (Central Michigan University, USA). Pages 913-915.
Purpose: The use of a consultant, collaboration software, and collaborative teaching methods employed in a systems analysis and design course are described. The interactions between fac...
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Paper 128
Understanding the Choiceboard Phenomenon: A Conceptual Model
Pratyush Bharati (University of Massachusetts, USA), Abhijit Chaudhury (Bryant College, USA), Abhijit Sanyal (Mercer Consulting, USA). Pages 916-918.
The Internet is transforming the supplier-customer interaction drastically. The increasing popularity of e-businesses has resulted in the proliferation of internet-based self-services....
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Paper 129
The Adoption of Workflow Systems and Their Impact on Organisations: The Results of a Case Study
Anabela Sarmento (ISCAP, Portugal), Altamiro Machado (Universidade do Minho, Portugal). Pages 919-921.
Organisational changes enabled by Workflow Systems are not always very clear. To study, and understand these changes, we have developed a framework of analysis that takes into considera...
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Paper 130
The Power of Active Learning: Definition, Defense, and Implementation
Virginia A. Taylor (William Paterson University, USA). Pages 927-929.
Today, some faculty members are trying to show students how to learn, not just teach them the subject matter. These faculty members believe that the acquisition of life-long learning sk...
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Paper 131
Formal Methods and Secure Systems Development
Gurpreet S. Dhillon (University of Nevada, Las Vegas, USA), Ian Hosein (London School of Economics, UK). Pages 980-985.
This paper argues that extensive reliance on formal methods to design security for computer based systems within modern business organizations falls short of fulfilling the purpose. The...

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