Technologies & Methodologies for Evaluating Information Technology in Business

Technologies & Methodologies for Evaluating Information Technology in Business

Charles K. Davis

Copyright: © 2003 |Pages: 262

ISBN13: 9781931777483|ISBN10: 1931777489|EISBN13: 9781931777643

DOI: 10.4018/978-1-931777-48-3

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MLA

Davis, Charles K., editor. Technologies & Methodologies for Evaluating Information Technology in Business. IGI Global, 2003. https://doi.org/10.4018/978-1-931777-48-3

APA

Davis, C. K. (Ed.). (2003). Technologies & Methodologies for Evaluating Information Technology in Business. IGI Global. https://doi.org/10.4018/978-1-931777-48-3

Chicago

Davis, Charles K., ed. Technologies & Methodologies for Evaluating Information Technology in Business. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-931777-48-3

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The evaluation of IT and its business values are recently the subject of many academic and business discussions. Investments in IT are growing extensively and business managers worry about the fact that the benefits of IT investments might not be as high as expected.

Technologies & Methodologies for Evaluating Information Technology in Business provides insight into methods that can be used in order to evaluate the value of IT in organizations.

Table of Contents

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Front Materials

Title Page

Copyright Page

Preface

Acknowledgments

Chapters

Organizational Effectiveness

Chapter 1

Theoretical Models in IS Research and the Technology Acceptance Model (TAM) (pages 1-31)

Leslie Leong

In this chapter, attempts are made to describe the theories associated with information technology and to provide an overview of the theories of and research on IT, including the technology acceptance model, the theory of innovation...

Chapter 2

Achieving Organizational IT Goals through Integrating the Balanced Scorecard and Software Measurement Frameworks (pages 32-56)

Nancy Eickelmann

Provided in this chapter is an integrated measurement system that links the organization’s strategic goals with the operational and tactical directives for information technology (IT) projects. The measurement system consists of the...

Chapter 3

Evaluating Stakeholders' Views of Delivered IS Effectiveness: Perceptions versus Perceptions and Expectations (pages 57-96)

Carla Wilkin, Rodney Carr, Bill Hewett

This chapter contributes to the understanding of evaluation of IS effectiveness. With quality as the focus for such evaluation, this study investigates the use of perceptions versus perceptions and expectations in a measure of...

Chapter 4

A Public Sector Case Study on Evaluating and Managing the Benefits of IS/IT (pages 97-121)

Chad Lin, Graham Pervan

The issue of expected and actual benefits realized from IS/IT investments has generated a significant amount of debate in the IS/IT literature among researchers, academics, and practitioners. This is as true in Australia as it is in...

Workflow Aspects

Chapter 5

Measuring the Potential for IT Convergence at Macrolevel: A Definition Based on Platform Penetration and CRM Potential (pages 123-142)

Margherita Pagani

In this chapter, the author sets out to define what convergence is and to measure it in Europe. It begins by proposing that the concept of digital convergence, as it is commonly expressed, is taken to refer to three possible axes of...

Chapter 6

Systems Analysis with Workflow Modeling (pages 143-159)

Vincent C. Yen

Workflow modeling has received more attention in recent years since the publication of standards by the Workflow Management Coalition in 1995. In this chapter, we give a brief introduction to what workflow is and then discuss how...

Chapter 7

Workflow Technology Supporting Information Filtering from the Internet (pages 160-173)

Witold Abramowicz, Jacek Szymanski

Discussed in this chapter are the problems of obtaining relevant information and automation and simplification of those processes in the business perspective. It is argued that information filtering tasks in companies can be...

Financial Investment

Chapter 8

Financial Evaluation of Information Systems Investments (pages 175-189)

Charlene A. Dykman

Information systems represent a significant investment for most organizations, regardless of the industry. Managers need to understand that the decision to spend millions, or billions, of dollars on an information system should be...

Chapter 9

Enhancing Project Management as an Instrument for Costing and Controlling in Small- and Medium-Sized Enterprises (pages 190-206)

Bardo Fraunholz

This chapter presents an introduction to a Project Management Costing and Controlling System to enhance traditional project management in order to integrate all business processes of a project-driven organisation. In order to achieve...

Chapter 10

Protecting Intellectual Property in IT Layoffs: Legal and Security Issues (pages 207-221)

Norman Pendegraft, Jerry Wegman

Until recently, layoffs were not common among IT workers. The recent “dot com meltdown” has changed this. Because IT workers are knowledge workers, these circumstances combine to create an unusual set of problems for IT managers....

Chapter 11

Graduate Programs in Project Management (pages 222-233)

Daniel Brandon

Presented in this chapter is research regarding graduate programs in the relatively new academic area of Project Management. A number of professional organizations have developed around the world to address and foster this specific...

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Index

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