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Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria

Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria

Djilali Idoughi, Djeddi Abdelhakim
Copyright: © 2018 |Volume: 14 |Issue: 1 |Pages: 23
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522542865|DOI: 10.4018/IJEGR.2018010104
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MLA

Idoughi, Djilali, and Djeddi Abdelhakim. "Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria." IJEGR vol.14, no.1 2018: pp.63-85. http://doi.org/10.4018/IJEGR.2018010104

APA

Idoughi, D. & Abdelhakim, D. (2018). Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria. International Journal of Electronic Government Research (IJEGR), 14(1), 63-85. http://doi.org/10.4018/IJEGR.2018010104

Chicago

Idoughi, Djilali, and Djeddi Abdelhakim. "Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria," International Journal of Electronic Government Research (IJEGR) 14, no.1: 63-85. http://doi.org/10.4018/IJEGR.2018010104

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Abstract

Because user's satisfaction is considered one of the most important factors in e-government success assessment, this study examines impacts of system quality, information quality, service quality, digital skills, access means, service awareness, trust, and perceived usefulness on expressed satisfaction about e-government services. Using survey, 1453 valid responses were collected from e-government services users across Algeria. The study empirical outcomes shows eight out of nine identified factors have significant impacts on users' satisfaction with e-government services.

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