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Management Aspects of e-Government Projects: Contextual and Empirical Findings

Management Aspects of e-Government Projects: Contextual and Empirical Findings

Evika Karamagioli, Dimitris Gouscos
Copyright: © 2014 |Volume: 1 |Issue: 3 |Pages: 26
ISSN: 2334-4520|EISSN: 2334-4539|EISBN13: 9781466662186|DOI: 10.4018/ijpada.2014070102
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MLA

Karamagioli, Evika, and Dimitris Gouscos. "Management Aspects of e-Government Projects: Contextual and Empirical Findings." IJPADA vol.1, no.3 2014: pp.22-47. http://doi.org/10.4018/ijpada.2014070102

APA

Karamagioli, E. & Gouscos, D. (2014). Management Aspects of e-Government Projects: Contextual and Empirical Findings. International Journal of Public Administration in the Digital Age (IJPADA), 1(3), 22-47. http://doi.org/10.4018/ijpada.2014070102

Chicago

Karamagioli, Evika, and Dimitris Gouscos. "Management Aspects of e-Government Projects: Contextual and Empirical Findings," International Journal of Public Administration in the Digital Age (IJPADA) 1, no.3: 22-47. http://doi.org/10.4018/ijpada.2014070102

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Abstract

On the basis of existing literature and benchmarking efforts for various facets of e-Government (expected benefits, existing barriers, methodological guidelines) the paper identifies a number of factors that affect e-Government projects (broader environment, political, funding, public management and service delivery frameworks, customer engagement, technology and effort supply, core processes) and proposes a holistic model for e-Government projects. On the basis of this holistic model, it is argued that realization of the e-Government process and operation of e-Government services exhibit complexity, emergent behaviour, and a number of characteristics of open and complex systems. These arguments, applied on a real example where empirical e-Government good practice is verified ex post via laws and principles governing the behaviour of general open systems, are considered to legitimise systems thinking about e-Government. It is proposed that further pursuing a systemic approach to e-Government projects represents, together with the deeper understanding of user needs, a major direction of further work for e-Government project management.

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