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The Influence of Quality on E-Commerce Success: An Empirical Application of the Delone and Mclean IS Success Model

The Influence of Quality on E-Commerce Success: An Empirical Application of the Delone and Mclean IS Success Model

Ultan Sharkey, Murray Scott, Thomas Acton
Copyright: © 2010 |Volume: 6 |Issue: 1 |Pages: 17
ISSN: 1548-1131|EISSN: 1548-114X|ISSN: 1548-1131|EISBN13: 9781616929220|EISSN: 1548-114X|DOI: 10.4018/jebr.2010100905
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MLA

Sharkey, Ultan, et al. "The Influence of Quality on E-Commerce Success: An Empirical Application of the Delone and Mclean IS Success Model." IJEBR vol.6, no.1 2010: pp.68-84. http://doi.org/10.4018/jebr.2010100905

APA

Sharkey, U., Scott, M., & Acton, T. (2010). The Influence of Quality on E-Commerce Success: An Empirical Application of the Delone and Mclean IS Success Model. International Journal of E-Business Research (IJEBR), 6(1), 68-84. http://doi.org/10.4018/jebr.2010100905

Chicago

Sharkey, Ultan, Murray Scott, and Thomas Acton. "The Influence of Quality on E-Commerce Success: An Empirical Application of the Delone and Mclean IS Success Model," International Journal of E-Business Research (IJEBR) 6, no.1: 68-84. http://doi.org/10.4018/jebr.2010100905

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Abstract

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following constructs to be most important in predicting success: ease of understanding, personalization and reliability. In particular, that reliability is more important than usability where transactions are concerned and security though important, is not the most important factor.

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