Reference Hub99
Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context

Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context

Vishanth Weerakkody, Gurjit Dhillon
Copyright: © 2008 |Volume: 4 |Issue: 4 |Pages: 16
ISSN: 1548-3886|EISSN: 1548-3894|ISSN: 1548-3886|EISBN13: 9781615202539|EISSN: 1548-3894|DOI: 10.4018/jegr.2008100101
Cite Article Cite Article

MLA

Weerakkody, Vishanth, and Gurjit Dhillon. "Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context." IJEGR vol.4, no.4 2008: pp.1-16. http://doi.org/10.4018/jegr.2008100101

APA

Weerakkody, V. & Dhillon, G. (2008). Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context. International Journal of Electronic Government Research (IJEGR), 4(4), 1-16. http://doi.org/10.4018/jegr.2008100101

Chicago

Weerakkody, Vishanth, and Gurjit Dhillon. "Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context," International Journal of Electronic Government Research (IJEGR) 4, no.4: 1-16. http://doi.org/10.4018/jegr.2008100101

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

The UK government is striving towards a vision for government-wide transformation, in which local authorities and central government departments are endeavouring to work with each other to deliver better services to citizens via a one-stop-shop environment for all services under the guise of electronic government (e-government). Having successfully e-enabled customer facing processes, the UK government is now working towards reengineering and e-enabling back office processes and information systems to facilitate more joined-up and citizen centric e-government services; these efforts are referred to as the transformational stage of e-government or T-Government. This paper seeks to explore what T-Government means to local authorities in the UK and what process related challenges have to be overcome to successfully implement transformational change in local government.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.