Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

doi:10.4018/jegr.2010040101

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Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

Paul T. Jaeger, John Carlo Bertot

Source Title: International Journal of Electronic Government Research (IJEGR)6(2)

ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781609603908|DOI: 10.4018/jegr.2010040101

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MLA

Jaeger, Paul T., and John Carlo Bertot. "Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government." IJEGR vol.6, no.2 2010: pp.1-17. http://doi.org/10.4018/jegr.2010040101

APA

Jaeger, P. T. & Bertot, J. C. (2010). Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government. International Journal of Electronic Government Research (IJEGR), 6(2), 1-17. http://doi.org/10.4018/jegr.2010040101

Chicago

Jaeger, Paul T., and John Carlo Bertot. "Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government," International Journal of Electronic Government Research (IJEGR) 6, no.2: 1-17. http://doi.org/10.4018/jegr.2010040101

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Abstract

The effectiveness of user interactions and engagement with e-government hinges on the extent to which the information and services being offered are user-centered, and in particular citizen-centered. E-government is not effectively serving users if they cannot find the information and services that they seek due to organizational, educational, policy, or management issues; do not have the skills to properly interact with e-government; do not understand the results that they get; or do not trust the information that they receive. As such, user-centered design and evaluation must be a key consideration in the development and management of e-government. Building on a range of previous research by the authors, this article will examine the issues of the designing for, evaluation of, and research about user-centered e-government and implications for e-government policy and management.

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Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

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