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The Utilization of a Formalized Complaint Management System as a Communication Tool to Foster Student Success

The Utilization of a Formalized Complaint Management System as a Communication Tool to Foster Student Success

Corey Carpenter, Peter D. Bradley
Copyright: © 2018 |Pages: 15
ISBN13: 9781522526827|ISBN10: 152252682X|EISBN13: 9781522526834
DOI: 10.4018/978-1-5225-2682-7.ch004
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MLA

Carpenter, Corey, and Peter D. Bradley. "The Utilization of a Formalized Complaint Management System as a Communication Tool to Foster Student Success." Fostering Effective Student Communication in Online Graduate Courses, edited by Abigail G. Scheg and Melanie Shaw, IGI Global, 2018, pp. 61-75. https://doi.org/10.4018/978-1-5225-2682-7.ch004

APA

Carpenter, C. & Bradley, P. D. (2018). The Utilization of a Formalized Complaint Management System as a Communication Tool to Foster Student Success. In A. Scheg & M. Shaw (Eds.), Fostering Effective Student Communication in Online Graduate Courses (pp. 61-75). IGI Global. https://doi.org/10.4018/978-1-5225-2682-7.ch004

Chicago

Carpenter, Corey, and Peter D. Bradley. "The Utilization of a Formalized Complaint Management System as a Communication Tool to Foster Student Success." In Fostering Effective Student Communication in Online Graduate Courses, edited by Abigail G. Scheg and Melanie Shaw, 61-75. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-2682-7.ch004

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Abstract

The field of Higher Education is experiencing a revolution spurred on by the expanding frontier of technology. Leaders of higher education institutions seek to improve student communication processes which will positively impact the student experience. Effective communication strategies are needed which can effectively be used in times of conflict at institutions of higher education. This quantitative study examined a series of predictors, both individually and collectively, as they related to the number of additional classes students completed after the conflict had occurred.