Meeting in the Middle: Envisioning Postpandemic-Responsive Student Support Services

Bettyjo Bouchey, Erin Gratz, Shelley C. Kurland

Source Title: New Models of Higher Education: Unbundled, Rebundled, Customized, and DIY

ISBN13: 9781668438091|ISBN10: 1668438097|ISBN13 Softcover: 9781668438107|EISBN13: 9781668438114

DOI: 10.4018/978-1-6684-3809-1.ch019

MLA

Bouchey, Bettyjo, et al. "Meeting in the Middle: Envisioning Postpandemic-Responsive Student Support Services." New Models of Higher Education: Unbundled, Rebundled, Customized, and DIY, edited by Aaron M. Brower and Ryan J. Specht-Boardman, IGI Global, 2022, pp. 389-407. https://doi.org/10.4018/978-1-6684-3809-1.ch019

APA

Bouchey, B., Gratz, E., & Kurland, S. C. (2022). Meeting in the Middle: Envisioning Postpandemic-Responsive Student Support Services. In A. Brower & R. Specht-Boardman (Eds.), New Models of Higher Education: Unbundled, Rebundled, Customized, and DIY (pp. 389-407). IGI Global. https://doi.org/10.4018/978-1-6684-3809-1.ch019

Chicago

Bouchey, Bettyjo, Erin Gratz, and Shelley C. Kurland. "Meeting in the Middle: Envisioning Postpandemic-Responsive Student Support Services." In New Models of Higher Education: Unbundled, Rebundled, Customized, and DIY, edited by Aaron M. Brower and Ryan J. Specht-Boardman, 389-407. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-6684-3809-1.ch019

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Abstract

As institutions of higher education began their full returns to campus in Fall 2021, questions arose about continuing the flexible student support services that emerged during the pandemic, the expectations students might have of the post-shutdown world, and whether there would be equity between the support of on-campus students and those who remained at a distance. This chapter details the literature amassed during the height of the pandemic and the findings of a study focused on the online organizational structures that emerged as campuses were shut down when COVID-19 was sweeping the United States in early 2020. Interview participants detailed the rapid rollout of robust student support services that were offered in a virtual mode during the height of the pandemic. Participants hoped for the long-term continuance of services that offered better support to online and remote students, as well as those that could more robustly support on-campus students who choose to consume services in a more multimodal way.