Welcome to the InfoSci Platform
Reference Hub6
Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis

Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis

Fakhriyah Abdullah Thani, Muhammad Anshari
Copyright: © 2020 |Volume: 11 |Issue: 2 |Pages: 12
ISSN: 1947-9638|EISSN: 1947-9646|EISBN13: 9781799806424|DOI: 10.4018/IJABIM.2020040108
Cite Article Cite Article

MLA

Thani, Fakhriyah Abdullah, and Muhammad Anshari. "Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis." IJABIM vol.11, no.2 2020: pp.121-132. http://doi.org/10.4018/IJABIM.2020040108

APA

Thani, F. A. & Anshari, M. (2020). Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis. International Journal of Asian Business and Information Management (IJABIM), 11(2), 121-132. http://doi.org/10.4018/IJABIM.2020040108

Chicago

Thani, Fakhriyah Abdullah, and Muhammad Anshari. "Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis," International Journal of Asian Business and Information Management (IJABIM) 11, no.2: 121-132. http://doi.org/10.4018/IJABIM.2020040108

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

With the rise of smart cards, it has utilized so that multiple applications can be built into the technology. This research aims to offer a multipurpose smart card as a solution for the duplicate smart card system. Using a mixed methods approach, one hundred samples were collected from the public. The data was analyzed using descriptive statistics. A Plan-Do-Check-Act (PDCA) assessment and a Root Cause Analysis (RCA) were used to analyze the collected data. The results indicated that the public views the current smart card system serves only a limited function and are open to the idea of a multipurpose smart card system. Recommendations are given to raise the awareness of the current smart card problem and to provide insight to better serve the public.