Welcome to the InfoSci Platform
Reference Hub6
Digital Banking: Challenges, Emerging Technology Trends, and Future Research Agenda

Digital Banking: Challenges, Emerging Technology Trends, and Future Research Agenda

Elisa Indriasari, Harjanto Prabowo, Ford Lumban Gaol, Betty Purwandari
Copyright: © 2022 |Volume: 18 |Issue: 1 |Pages: 20
ISSN: 1548-1131|EISSN: 1548-114X|EISBN13: 9781799893783|DOI: 10.4018/IJEBR.309398
Cite Article Cite Article

MLA

Indriasari, Elisa, et al. "Digital Banking: Challenges, Emerging Technology Trends, and Future Research Agenda." IJEBR vol.18, no.1 2022: pp.1-20. http://doi.org/10.4018/IJEBR.309398

APA

Indriasari, E., Prabowo, H., Gaol, F. L., & Purwandari, B. (2022). Digital Banking: Challenges, Emerging Technology Trends, and Future Research Agenda. International Journal of E-Business Research (IJEBR), 18(1), 1-20. http://doi.org/10.4018/IJEBR.309398

Chicago

Indriasari, Elisa, et al. "Digital Banking: Challenges, Emerging Technology Trends, and Future Research Agenda," International Journal of E-Business Research (IJEBR) 18, no.1: 1-20. http://doi.org/10.4018/IJEBR.309398

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Due to the exponential growth of the internet, smartphones, and communication technologies during the last two decades, the digital banking sector has enormously advanced in terms of user-friendly, efficient, and fast financial transactions. Digital banking also plays a significant role as an enabler of cashless transactions in the economic crisis caused by the COVID-19 pandemic. The study investigates the challenges, technology, and future research agenda of digital banking. The paper follows the manifestation of Kitchenham's SLR protocol. Six databases were used to determine articles that match the criteria. The study considers recent articles, which have been published from 2015 to 2021. Sixty-seven papers have been selected, extracted, and analyzed. The result highlights issues related to technology, organization, people, process, environment, customers, security, and risk, which become challenges in digital banking innovation. This research presents suggestions for future research directions, which will be beneficial to practitioners and scholars around the globe.