WeChat Mobile Library Service in Chinese Academic Libraries: A Case Study of Shanghai University

Hua Liu

Source Title: International Journal of Library and Information Services (IJLIS)10(1)

ISSN: 2475-9961|EISSN: 2475-997X|EISBN13: 9781799863304|DOI: 10.4018/IJLIS.2021010103

MLA

Liu, Hua. "WeChat Mobile Library Service in Chinese Academic Libraries: A Case Study of Shanghai University." IJLIS vol.10, no.1 2021: pp.32-47. http://doi.org/10.4018/IJLIS.2021010103

APA

Liu, H. (2021). WeChat Mobile Library Service in Chinese Academic Libraries: A Case Study of Shanghai University. International Journal of Library and Information Services (IJLIS), 10(1), 32-47. http://doi.org/10.4018/IJLIS.2021010103

Chicago

Liu, Hua. "WeChat Mobile Library Service in Chinese Academic Libraries: A Case Study of Shanghai University," International Journal of Library and Information Services (IJLIS) 10, no.1: 32-47. http://doi.org/10.4018/IJLIS.2021010103

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Abstract

This paper introduces the WeChat mobile library service programme at Shanghai University Library and identifies problems and resolutions by reviewing the development process and experience and user feedback. A case study was conducted, and user feedback from a web survey was analysed to identify the programme's problems. Accordingly, recommendations and resolutions were developed. The author discovers that a WeChat account is crucial as an interaction platform between libraries and patrons, particularly on mobile devices. Patrons prefer to receive library services via WeChat rather than other channels. Their favourite features include online public access catalogue (OPAC), my library, and study facility availability. Libraries should conduct regular assessments to understand patrons' feedback or requests and make timely adjustments accordingly. The web survey and its data are novel in this area and provide a credible example to optimize WeChat library services.