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Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government

Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government

Anan Alssbaiheen, Steve Love
Copyright: © 2021 |Volume: 12 |Issue: 2 |Pages: 28
ISSN: 1947-9328|EISSN: 1947-9336|EISBN13: 9781799861218|DOI: 10.4018/IJORIS.20210401.oa4
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MLA

Alssbaiheen, Anan, and Steve Love. "Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government." IJORIS vol.12, no.2 2021: pp.55-82. http://doi.org/10.4018/IJORIS.20210401.oa4

APA

Alssbaiheen, A. & Love, S. (2021). Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government. International Journal of Operations Research and Information Systems (IJORIS), 12(2), 55-82. http://doi.org/10.4018/IJORIS.20210401.oa4

Chicago

Alssbaiheen, Anan, and Steve Love. "Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government," International Journal of Operations Research and Information Systems (IJORIS) 12, no.2: 55-82. http://doi.org/10.4018/IJORIS.20210401.oa4

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Abstract

This paper explored the opportunities and challenges facing e-government in Saudi Arabia. A prototype mobile phone application for paying different utilities was developed. The respondents were asked to use and evaluate the application. The results revealed that application was user friendly and useful for the users. However, the results showed that respondents showed concern over the security issues and declined to use any untrusted method of payment, displaying a lack of trust in online payment methods.