Performance Information Artifacts: Boundary Objects to Facilitate Performance Dialogue

Luis Felipe Luna-Reyes, Natalie Helbig, Xiaoyi Yerden

Source Title: International Journal of Public Administration in the Digital Age (IJPADA)8(1)

ISSN: 2334-4520|EISSN: 2334-4539|EISBN13: 9781799862888|DOI: 10.4018/IJPADA.20210101.oa6

MLA

Luna-Reyes, Luis Felipe, et al. "Performance Information Artifacts: Boundary Objects to Facilitate Performance Dialogue." IJPADA vol.8, no.1 2021: pp.1-16. http://doi.org/10.4018/IJPADA.20210101.oa6

APA

Luna-Reyes, L. F., Helbig, N., & Yerden, X. (2021). Performance Information Artifacts: Boundary Objects to Facilitate Performance Dialogue. International Journal of Public Administration in the Digital Age (IJPADA), 8(1), 1-16. http://doi.org/10.4018/IJPADA.20210101.oa6

Chicago

Luna-Reyes, Luis Felipe, Natalie Helbig, and Xiaoyi Yerden. "Performance Information Artifacts: Boundary Objects to Facilitate Performance Dialogue," International Journal of Public Administration in the Digital Age (IJPADA) 8, no.1: 1-16. http://doi.org/10.4018/IJPADA.20210101.oa6

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Abstract

The field of performance management is premised on the centrality of measurement and performance information use in everyday decision making and practice. Information is managed through the use of information systems, but research shows that implementing these technological systems is not enough. This research responds to recent calls for a better understanding of performance information use and the role of dialogue among stakeholders in promoting learning and system change. Through case analysis and qualitative modeling, it proposes the concept of performance information artifacts, and the need for effective boundary spanners to promote effective learning and knowledge sharing in performance dialogue.