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A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services

A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services

Oscar Barros
Copyright: © 2022 |Volume: 13 |Issue: 1 |Pages: 24
ISSN: 1947-959X|EISSN: 1947-9603|EISBN13: 9781799884378|DOI: 10.4018/IJSSMET.290335
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MLA

Barros, Oscar. "A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services." IJSSMET vol.13, no.1 2022: pp.1-24. http://doi.org/10.4018/IJSSMET.290335

APA

Barros, O. (2022). A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 13(1), 1-24. http://doi.org/10.4018/IJSSMET.290335

Chicago

Barros, Oscar. "A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 13, no.1: 1-24. http://doi.org/10.4018/IJSSMET.290335

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Abstract

This paper centers on the full structure design of firms providing complex services, like health, which include the production flow, its management, and flows components. This work proposes a full design solution, improving on current partial designs. The proposed solution integrates disciplines –modularity, enterprise architecture, Analytics, and Economics–in a methodology, which learns from real-life services in several domains, to discover common features for them. Thus, it develops a descriptive proposal of a general Service Management and Enterprise Architecture Framework using an architecture pattern. The pattern generates a prescriptive method to generate design alternatives, Intelligence provides options for supporting or automating production and management, and Economics helps to choose a design alternative for users. The expected benefit in services explicit, systemic, and innovative design is to generate a large impact on their scope, quality, and, efficiency.